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Author Topic: Windows 7 suddenly slows down and it is not responding,....  (Read 3906 times)

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Lincon

    Topic Starter


    Greenhorn

    • Experience: Familiar
    • OS: Windows 10
    Windows 7 suddenly slows down and it is not responding,....
    « on: April 10, 2019, 11:07:09 PM »
    Hello everyone,,
    I use my computer for multi purpose. Gaming, browsing net, documenting.
    My laptop is two years old Acer Aspire 5535 running on Windows 7 Ultimate. Processor AMD Athlon Dual-Core, 1900 Mhz. RAM is 2GB.

    Everything was fine last night. I haven't downloaded anything since last last last night (and it was a video from youtube via YTD). I turned off my computer last night and it started installing updates and let it finished.

    After work, I opened my laptop. It was still functioning well. Then the game became unresponsive so do other opened application and brower. I restarted it. I have noticed that it took longer before it started. Nothing changed. It was much slower after I restarted it. I don't know what to do. I restarted my laptop for like 3 times now.

    I left it open for an hour. And it seems to speed up a bit. So I took my chance by exploring my computer. There are no unusual program installed. Drive C has 47% free memory and D has 99% free memory. I have checked the notifications and found that it has 2 important notifications:

    Turn on Windows Defender
    Find an antivirus program online

    So I pressume that it is a virus that is ruining my ruined day. I opened Avast! FREE ANTIVIRUS saying You Are Protected (ironic). I tried to Full System Scan. But it is not progressing. Still at zero percent at the same file.

    I clicked the noti that says Windows Defender and brought me in system32 folder. I'm stuck, How do I 'on' it. And another observation, while scrolling down at system32 folder, I found a Hangover (2009) folder. WEIRD! I also found a video clip named WINOLDAP, I hope I'm wrong but I interpreted it as Windows Holdup.

    Just now. A dialog box appeared in Avast! saying something like a malware attack. And it closes quickly so I haven't got a chance to capture it. Please help it is getting scary. I have lots of important files.

    By the way, any solution that requires the OS CD is useless. I don't have it. I never had it. This laptop is just a gift.

    SuperDave

    • Malware Removal Specialist
    • Moderator


    • Genius
    • Thanked: 996
    • Certifications: List
    • Experience: Expert
    • OS: Windows 8
    Re: Windows 7 suddenly slows down and it is not responding,....
    « Reply #1 on: April 11, 2019, 12:50:03 PM »
    Hello and welcome to Computer Hope Forum. My name is Dave. I will be helping you out with your particular problem on your computer.

    1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
    2. The fixes are specific to your problem and should only be used for this issue on this machine.
    3. If you don't know or understand something, please don't hesitate to ask.
    4. Please DO NOT run any other tools or scans while I am helping you.
    5. It is important that you reply to this thread. Do not start a new topic.
    6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
    7. Absence of symptoms does not mean that everything is clear.

    If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
    *************************************************************************
    Please download AdwareCleaner onto your Desktop. AdwCleaner

    Before starting AdwCleaner, close all open programs and internet browsers, then double-click on the AdwCleaner icon.



    If Windows prompts you as to whether or not you wish to run AdwCleaner, please allow it to run.
    When the AdwCleaner program will open, click on the Scan button as shown below.



    AdwCleaner will now start to search for malicious files that may be installed on your computer.
    To remove the files that were detected in the previous step, please click on the Clean button.



    AdwCleaner will now prompt you to save any open files or data as the program will need to reboot the computer. Please do so and then click on the OK button. AdwCleaner will now delete all detected adware from your computer. When it is done it will display an alert that explains what PUPs (Potentially Unwanted Programs) and Adware are. Please read through this information and then press the OK button. You will now be presented with an alert that states AdwCleaner needs to reboot your computer.
    Please click on the OK button to allow AdwCleaner reboot your computer.A log will be produced. Please copy and paste this log in your next reply.
    *********************************************
    Download and install: Please download Malwarebytes' scanner to your desktop.
    Double Click mbam-setup.exe to install the application.
    • It should update automatically if the computer is connected to the internet.
    • Click on Threat Scan and click on Scan Now.
    • The scan may take some time to finish,so please be patient.
    • When the scan is complete make sure all the infections have "quarantine" selected in the Action box.
    • Click on "Apply actions" You may be asked to Restart your computer to completely remove the infections.
    • When disinfection is completed you can click on "Copy to Clipboard".
    • Paste the log in you next reply (CTRL+ V)
    *************************************************
    Download Security Check by screen317 from the following link and save it to your desktop.

    Security Check

    * Double-click Security Check.bat
    * Follow the on-screen instructions inside of the black box.
    * A Notepad document should open automatically called checkup.txt
    * Post the contents of that document in your next reply.

    Note: If a security program requests permission from dig.exe to access the Internet, allow it to do so.
    Intel(R) Core (TM) i3-3220 CPU 3.30 GHz 8.0 Gb RAM Windows 8.1 with a dual boot to Windows XP  Home with SP3, Comodo  with Windows Firewall & Windows Defender

    Lisa_maree



      Adviser

    • Just because it fits doesn't mean it works.
    • Thanked: 84
      • Yes
    • Experience: Expert
    • OS: Windows XP
    Re: Windows 7 suddenly slows down and it is not responding,....
    « Reply #2 on: April 11, 2019, 02:50:08 PM »
    Sorry SuperDave

    It's a very low spec laptop running a windows 7 ultimate when it came with 7 Home. 2 GB memory and a 7 year old 160 GB mechanical hard drive ( unless it has been upgraded.)
       
    This line quote "  I tried to Full System Scan. But it is not progressing. Still at zero percent at the same file" rings alarm bells there are errors on the hard drive. And this should be checked and replaced if it is failing. 

    SuperDave

    • Malware Removal Specialist
    • Moderator


    • Genius
    • Thanked: 996
    • Certifications: List
    • Experience: Expert
    • OS: Windows 8
    Re: Windows 7 suddenly slows down and it is not responding,....
    « Reply #3 on: April 12, 2019, 12:33:10 PM »
    Sorry SuperDave

    It's a very low spec laptop running a windows 7 ultimate when it came with 7 Home. 2 GB memory and a 7 year old 160 GB mechanical hard drive ( unless it has been upgraded.)
       
    This line quote "  I tried to Full System Scan. But it is not progressing. Still at zero percent at the same file" rings alarm bells there are errors on the hard drive. And this should be checked and replaced if it is failing.
    I realize that but a good cleaning can't hurt the performance.
    Intel(R) Core (TM) i3-3220 CPU 3.30 GHz 8.0 Gb RAM Windows 8.1 with a dual boot to Windows XP  Home with SP3, Comodo  with Windows Firewall & Windows Defender

    Lincon

      Topic Starter


      Greenhorn

      • Experience: Familiar
      • OS: Windows 10
      Re: Windows 7 suddenly slows down and it is not responding,....
      « Reply #4 on: May 01, 2019, 10:28:19 AM »
      Hello everyone,,
      I use my computer for multi purpose. Gaming, browsing net, documenting.
      My laptop is two years old Acer Aspire 5535 running on Windows 7 Ultimate. Processor AMD Athlon Dual-Core, 1900 Mhz. RAM is 2GB.

      Everything was fine last night. I haven't downloaded anything since last last last night (and it was a video from youtube via YTD). I turned off my computer last night and it started showbox.bio/ tutuapp.uno/ vidmate.vet/ installing updates and let it finished.
      After work, I opened my laptop. It was still functioning well. Then the game became unresponsive so do other opened application and brower. I restarted it. I have noticed that it took longer before it started. Nothing changed. It was much slower after I restarted it. I don't know what to do. I restarted my laptop for like 3 times now.

      I left it open for an hour. And it seems to speed up a bit. So I took my chance by exploring my computer. There are no unusual program installed. Drive C has 47% free memory and D has 99% free memory. I have checked the notifications and found that it has 2 important notifications:

      Turn on Windows Defender
      Find an antivirus program online

      So I pressume that it is a virus that is ruining my ruined day. I opened Avast! FREE ANTIVIRUS saying You Are Protected (ironic). I tried to Full System Scan. But it is not progressing. Still at zero percent at the same file.

      I clicked the noti that says Windows Defender and brought me in system32 folder. I'm stuck, How do I 'on' it. And another observation, while scrolling down at system32 folder, I found a Hangover (2009) folder. WEIRD! I also found a video clip named WINOLDAP, I hope I'm wrong but I interpreted it as Windows Holdup.

      Just now. A dialog box appeared in Avast! saying something like a malware attack. And it closes quickly so I haven't got a chance to capture it. Please help it is getting scary. I have lots of important files.

      By the way, any solution that requires the OS CD is useless. I don't have it. I never had it. This laptop is just a gift.
      ___________________________________________________________________________________________________________________
      Thank you my issue has been solved,....