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Author Topic: WHEA uncorrectable errors after hardware upgrade  (Read 921 times)

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Aelric

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    WHEA uncorrectable errors after hardware upgrade
    « on: September 13, 2019, 08:53:28 PM »
    Hi everyone. I'm having an issue after updating my motherboards, CPU and RAM with the system seemingly randomly getting BSODs with the WHEA Uncorrectable Error message. I'm not able to reproduce it, however it seems to happen when I'm not putting it under load, and the one common thing is that I've been browsing on firefox when it's crashed each time. But I played modern graphic power hogs like Control for hours without a hitch.


    My new motherboards is an ASUS Prime z390-A with a i5-9600k (not yet overclocked), 16GB of corsair vengences DDR4 (2 8GB sticks) and a GTX 1080. I'm got a corsair RM1000x PSU and a liquid cooler (forgot the model)

    At first I thought it was drivers, but I've gone down the line and don't seem to have any out of date. Then I thought something was seated wrong, but I've checked and double checked and don't see any connection issues at all. I've been observing the temps and it rarely goes of 60C even under load (and it hasn't crashed during a game yet, only when browsing). I had a 750 so I upgraded to the 1000 even though undervolting probably wasn't the issue and it still happened.

    Thing is, everything is reading everything else. I really just don't know what is causing this. I've tried going through the event viewer on windows but I can't find anything that really matches up right (or I'm missing it) for the time of the crashes. I've got .dmp files and have looked at them with bluescreenview, and it seems that the highlighted parts are ntoskenl.exe and pshed.dll are in red while hal.dll is in grey. When looking this stuff up, I start going crosseyed.

    Any advise would be appreciated. I don't think I have defective hardware, but I'm running out of probably explanations.

    Lisa_maree



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    Re: WHEA uncorrectable errors after hardware upgrade
    « Reply #1 on: September 15, 2019, 11:29:06 PM »
    Seems from the DX diag report you are running bios  Version 0905 which you need to have to run the I5 9 series CPU. There is 3 more updates for the bios since, may be worth doing a bios update.

    Please note the warning on the Asus web site about bios updating   :)

    Aelric

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      Re: WHEA uncorrectable errors after hardware upgrade
      « Reply #2 on: September 17, 2019, 07:21:58 PM »
      I updated that a few days ago, and managed to confirm that the AI OC tweaking was turned off. Things seemed good for a few days, then just now I got BSOD'd again, this time it was under load while playing Arkham Knight. Still can' trigger to replicate, and this just means it is seemingly random. No heat spike, no warning, just poof.

      I probably got a bum component, right?  Last software solution I can think of is to reinstall windows 10, which I guess I'll try tonight.

      Lisa_maree



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      Re: WHEA uncorrectable errors after hardware upgrade
      « Reply #3 on: September 17, 2019, 10:06:48 PM »
      Hi Again

      Unlikely it is a faulty component from the factory all those parts are tested before dispatch. Also if you did a bios update and it's not to much trouble then a windows reload is a good idea. Are you using the Asus driver disk to load the drivers. I would until you get it running stable.

      Is there any where you can get a loan of another CPU. Like a Core i3-8300 for example and use the stock cooler. This will then isolate the CPU as the cause if it doesn't error.

      Can you post some links to photo's of your build please.

      Aelric

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        Re: WHEA uncorrectable errors after hardware upgrade
        « Reply #4 on: September 18, 2019, 07:58:51 AM »
        Unfortunately, I don't have access to any other LGA 1151 CPUs, my old one won't fit in the new MB and I don't have anyone else around that would know what they are doing, or let me dig into their system. I suppose I could go to a local PC repair shop, but considering this sometimes takes days to trigger, I really don't want to leave my system in a shop for days if I can avoid it.

        I did a win 10 refresh last night, and things have been fine, but again, it takes days to trigger sometimes, so I'll keep an eye on it. I'll post some photos of the interior tonight after work.

        Here is the new DXdiag in the meantime, if it's helpful.


        Lisa_maree



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        Re: WHEA uncorrectable errors after hardware upgrade
        « Reply #5 on: September 18, 2019, 08:09:08 PM »
        The DXdiag report seems to show you are using  Build 18362 which is an insider preview build.
        Is there not more recent updates you could apply ?

        Understand about getting another CPU, I was hoping you had something from an old build.

        Aelric

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          Re: WHEA uncorrectable errors after hardware upgrade
          « Reply #6 on: September 21, 2019, 03:53:23 PM »
          Well, it's been 3 days since I reinstalled windows. To test, I left it running a endless youtube stream all day while at work, and the next day I let Arkham Knight run all day, and no BSODs yet. I'm going to observe another day or two and if it all looks good, I'll mark this as resolved. Thanks for helping out, Lisa_maree.