Access Denied - Contact your Administrator

[kev6873]

Hello....

I transferred some personal documents (resumes, documents I created for process) from my work laptop via a USB stick. I then put the usb stick in my personal laptop and i am not able to access. I get contact administrator error on all of the documents even tho they are personal ones. Is there an encryption or block from like Sophos or something on these Word documents when transferred from work laptop to the usb? I can see the documents, just cant open them.

I have tried to change permissions etc but still says "contact administrator." Seems like company put something on the files once transferred, yet I could have just emailed them to myself.  Can someone please advise?  Thank you.

[Allan]

Have you tried taking ownership of the files (https://www.tenforums.com/tutorials/3841-add-take-ownership-context-menu-windows-10-a.html)?

[patio]

This will happen on a company issued free stik BTW...

[Lisa_maree]

If your work laptop had a TPM module and this was enabled, the files will only be able to opened when the USB stick is used on the work laptop, they are not accessible on other computers.

It wouldn't have mattered if you emailed them as the OS  can use  the TPM module send the files encrypted anyway.

Also it can leave a lot more info on the source than a normal copy does, so be very careful the files you copied belong to you.

If it is TPM encryption without the Laptop Hardware is is not possible to decrypt the files. 

To understand TPM, a google search will give lots of results some of it is pretty heavy reading

[kev6873]

thank you....was afraid of that...yes they are my documents...had resumes and some documents i brought over to the org to leverage that i created.....and now i cant get them off the usb......

i was hoping there was a way to unencrypt....would a forensic engineer be able to recover if TPM?

[kev6873]

yes thank you

Have you tried taking ownership of the files (https://www.tenforums.com/tutorials/3841-add-take-ownership-context-menu-windows-10-a.html)?

[kev6873]

This will happen on a company issued free stik BTW...

this was my own stick

[Lisa_maree]

No a  forensic engineer can't unencrypt the files when TPM is used. They need the computer and TMP module the files were created on. They may have used bitlocker from windows but if it was bitlocker it would give a different error, if you have the bitlocker key you can open the files but it is a very long number/letter key.

Bitlocker is explained here  https://docs.microsoft.com/en-us/windows/security/information-protection/bitlocker/bitlocker-device-encryption-overview-windows-10

[kev6873]

I know the harddrive was encrypted but i didnt think it was bitlocker...guess im screwed....ty

[patio]

Why haven't you contacted the employer ? ?

[kev6873]

mutual seperation....they arent going to help.

[patio]

Then it is what it is...hope the files weren't important.

[OliverYY]

You have two permission sets. The first is Share, the second is NTFS. Check both.

[Hackoo]

Hi 
Take a look at this article :
Access Denied During USB Device Installation
May be can solve your issue !