I have a Dell computer at home that is about 6 years old. It has been running very well until yesterday. I recently hooked up to Cable through Comcast to get the fastest internet connection available. That has been working great, but it came with several pieces of free software to make life easier, yea right....
I downloaded McAfee Virus Protection and it was running well.
I downloaded McAfee Firewall Plus and it was running well.
Then, there was something else called McAfee Privacy (or something like that), so I downloaded that. BAM! My computer now no longer boots up. I get to the Windows splash screen, and the startup sound plays, and then the window just freezes. I can do a ctl-alt-delete at that point, and it looks like Explorer is running, and then there are only about 2 other processes running. Both of them are McAfee related.
I tried to get the computer to boot in safe mode, and I can't even do that.
Does anyone have a suggestion? I booted up using the original recovery CD and refreshed the operating system and that didn't help.
What steps would you go through to try to repair this thing? There are several files on the computer that are VERY VERY important to me. I made backups of some of them, but they are not updated as much as the could have been.
Thanks so much for any advice you may have to offer.
Paul