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Author Topic: Hp officejet pro 6978 not printing. It keeps showing "Driver Unavaliable"  (Read 93905 times)

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jloope

    Topic Starter


    Newbie

    • Experience: Familiar
    • OS: Windows 10
    Good Afternoon all,

    I am new to this board and am needing help on this topic. I have a an HP Officejet Pro 6978 printer and it is not printing. It keeps telling me driver unavaliable. I have it connected as a wireless connection and my OS is Windows 10.. I have tried everything from downloading new drivers from hp website, reinstalling the printer, and nothing is working. Any help is greatly appreciated. Thanks in advance.

    Gizmo



      Rookie

      Thanked: 12
      • Experience: Experienced
      • OS: Windows 10
      I have set up various Wi-Fi printers, they are all a bit quirky connecting up. I have found most of them prefer either using the controls on the printer to connect, or to completely uninstall the software in windows and run through the setup process again.

      I have found a link to the manual for your printer: In Chapter 8, Page 90 are the wireless setup instructions using the front panel, and other things to watch out for, testing Wi-Fi etc
      http://h10032.www1.hp.com/ctg/Manual/c05139126.pdf

      Get software and drivers here:   Install HP Smart to run through the setup process
      https://support.hp.com/gb-en/drivers/selfservice/hp-officejet-pro-6970-all-in-one-printer-series/8289585/model/11161264