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Author Topic: New GPU will not display on Monitor because of Refresh Rate  (Read 12972 times)

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MiNuN

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  • Experience: Familiar
  • OS: Windows 10
New GPU will not display on Monitor because of Refresh Rate
« on: January 23, 2022, 07:34:50 AM »
The Issue(https://i.imgur.com/LWbHyOw.jpg)

Monitor is Dell SP2309W, GPU is AMD RX 6700 XT, Cable is HDMI to HDMI

I installed the GPU yesterday, since then it will not display on my monitor because of the refresh rate, it will black screen, glitch screen or struggle to display

I used DDU by Guru3D(https://www.guru3d.com/files-details/display-driver-uninstaller-download.html) and I believe when it uninstalled my monitor(https://i.imgur.com/H0s4plQ.jpg) the issue began and my monitor is replaced with a basic driver that can not communicate what refresh rate it can support

I am trying to find drivers for my monitor Dell SP2309W but nothing worked so far, prior to this situation it would say DELL SP2309W in Devices and Printers(https://i.imgur.com/UhDWPVg.png) and under Monitor in Device Manager(https://i.imgur.com/1R9sJ7W.png), it no longer does and has been replaced by what Windows has found

My old TV can display without an issue(https://i.imgur.com/hgg0rua.jpg)

If the GPU drivers are uninstalled or I boot in Safe Mode(https://i.imgur.com/EBvXkIn.png), it will display on the monitor, while in Safe Mode it thinks my monitor is still the old TV(https://i.imgur.com/o3rHPuR.jpg)

I tried lowering the resolution, did not help

A little digging shows the generic driver is at 64 Hertz(https://i.imgur.com/5vISDiA.jpg) with no other options available, which exceeds my monitor limitation of 2048x1152@60Hz

https://i.imgur.com/oDybO1h.png

Please help!

EDIT: I was able to install the drivers for my monitor Dell SP2309W, it is now being recognized for what it is

According to the DirectX Diagnostic Tool, Microsoft Basic Display Driver(https://i.imgur.com/3YKk3lM.png) is forcing the 64Hz on my monitor, which it can not handle, I don't know how I can change this

Allan

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Re: New GPU will not display on Monitor because of Refresh Rate
« Reply #1 on: January 23, 2022, 08:54:56 AM »
I deleted your duplicate post in "drivers". No need for more than one thread per question.

MiNuN

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  • OS: Windows 10
Re: New GPU will not display on Monitor because of Refresh Rate
« Reply #2 on: January 23, 2022, 02:03:47 PM »
EDIT 2: When the HDMI is connected to the TV, it is connected to the AMD RX 6700 XT, when the HDMI is connected to the monitor, it is connect to the Microsoft Basic Display Driver, confirmed this in Safe Mode where my monitor works at 1Hz

MiNuN

    Topic Starter


    Beginner
    • Yes
  • Experience: Familiar
  • OS: Windows 10
Re: New GPU will not display on Monitor because of Refresh Rate
« Reply #3 on: January 24, 2022, 04:16:33 AM »
EDIT: I was able to install the drivers for my monitor Dell SP2309W, it is now being recognized for what it is

According to the DirectX Diagnostic Tool, Microsoft Basic Display Driver(https://i.imgur.com/3YKk3lM.png) is forcing the 64Hz on my monitor, which it can not handle, I don't know how I can change this

EDIT 2: When the HDMI is connected to the TV, it is connected to the AMD RX 6700 XT, when the HDMI is connected to the monitor, it is connect to the Microsoft Basic Display Driver, confirmed this in Safe Mode where my monitor works at 1Hz

**FINAL EDIT:**

With the Monitor connected to the GPU in Safe Mode, I set it to the lowest resolution and made progression with normal boot-up against a glitching screen(https://imgur.com/Oky7X6v), it gave me enough visibility to change the Monitor's refresh rate, which was the goal

The display is stabilized on the Monitor with glitching lines(https://imgur.com/eIHa1ot) (which I can probably live with)

After uninstalling again with DDU, this time I let Windows install the drivers and did not download anything from AMD, afraid that it will glitch out again after installing the software, regardless if I download from AMD or Windows install the drivers, it glitches out after installation and not prior to

The issue now is I am stuck at 25Hz(https://imgur.com/dyOVQ3u), if I set it any higher (Regardless of resolution), it will glitch out(https://imgur.com/vYNf6DD) like that or this(https://imgur.com/N8IN7T9)

I think this is the first time I used HDMI to HDMI cable with the Monitor (Maybe this is the problem), my previous GPU used Mini DisplayPort to HDMI which works fine, I was able to set the Monitor at its highest resolution at 60Hz and 75Hz with some lower resolutions

I removed all inactive devices under Monitor(https://imgur.com/CH3qKtp) within Device Manager, leaving only the active Monitor

I scanned with Command Prompt(https://imgur.com/WM8Lef0), no issues detected

Placing this topic as solved (Since I kind of reach the goal just to deal with another issue) and making a new topic on the current issue

I want to thank every one that viewed, responded and left advice!

If you see my new topic, again, please help!