Leave messages on Server

[Transfixt]

I have loaded Outlook 2003 onto an XP machine on a work network and didn't activate the setting 'leave a copy of messages on the server' now when I check under Tools, email accounts, view/change, more settings, advanced tab I can't see the setting to activate this, all emails are getting downloaded locally and I don't have a backup on the server (so having to make manual backups or copies of the messages/pst file) - in typical IT fashion this has happened on a user who EVERYTHING goes wrong for so any fast help will be most appreciated.

[Rob Pomeroy]

Two possibilities: remove the POP3 email account, and recreate it, choosing the correct settings this time (it's not a setting I've ever noticed).  Alternatively (and this, in my view is by far the better option), use IMAP instead of POP3.  IMAP is designed for situations where email can be accesses from more than one location/computer.  The emails are all held on the mail server, until a command is given to delete them (from one of the access points).

Ask your email provider about IMAP.  It is much more powerful than POP3.

[Maksim]

go to ur online e-mail account and check the POP3 settins and SMTP settings.. and look around..

[Transfixt]

Thanks for the rapid response
Im pretty sure we do use IMAP, when I create a new account I don't choose POP3 I choose exchange server and on all other email accounts the mail is stored on the server and accessed from different locations. I tried to do what you say and remove the account but when I go into Tools, Email accounts etc the account is not there to remove and re-add.
Am I doing something wrong?

[Rob Pomeroy]

Does >this knowledgebase article< help you?

[Transfixt]

Thanks, I saw that yesterday when I googled this issue. It explains how the emails are handled but not how to alter settings.
Appreciate your time very much. Thanks.

[Rob Pomeroy]

Ultimately you may find it easiest just to reinstall Outlook for that user...?

[Transfixt]

Yes I tried that at the time but I will ty it again. Thank you

[Rob Pomeroy]

When uninstalling, ensure you also remove Outlook configuration data (keeping the .pst file in a safe place).