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Author Topic: Malware help  (Read 3032 times)

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Fiery

  • Guest
Malware help
« on: June 07, 2006, 04:48:03 PM »
HELP!! lately my computer has been running super sloooow and I'm getting these annoying popups on the bottom corner righ of my screen saying "security alert" and that I need to download protection. My homepage has also been changed to a page saying I download protection plus im getting a load of explicit ads. what should I do?! and btw, im a total computer moron i don't much about computers... :-[ Please Help!

windows xp home edition, 1.53GHz

Oober_Noober

  • Guest
Re: Malware help
« Reply #1 on: June 07, 2006, 06:45:48 PM »
You are the victim of spyware/adware (which is collectively known as malware), at least one homepage hijacker, and probably a few viruses. First, read this article to acquaint yourself with the problem: http://www.bleepingcomputer.com/tutorials/tutorial41.html

Next, run Ad-Aware. What's Ad-Aware? Please read this thoroughly: http://www.bleepingcomputer.com/tutorials/tutorial48.html

Then run SpyBot. What's SpyBot? Please read this thoroughly: http://www.bleepingcomputer.com/tutorials/tutorial43.html Note: I've had to run SpyBot several times in a row to completely remove some of the more stubborn varieties of malware. Also, remember to immunize your computer. Read the article and you'll understand.

Now run HijackThis. What's Hijack this? Please read this thoroughly: http://www.bleepingcomputer.com/tutorials/tutorial42.html Note: It is possible to do significant damage to your computer with HiJack This! Because of this, when you create a log file (Read the article and you will understand what a log file is) post it as an attachment to this message board. We'll help you through it. Also, the above article is rather lengthy. You really don't need to read it all, just the first five "chapters".

Next run Panda Software's free online virus scan: http://www.pandasoftware.com/products/activescanpro/ Note: The link for the free scan is rather hard to see. Its in the upper right corner just underneath the red rectangle that says "Buy ActiveScan Pro". The link says "Free Online Virus Scan". Click the word "Online". It *REQUIRES* Internet Explorer 5.0 or higher to run. It supposedly removes any viruses it finds, but you need to upgrade to the Pro version to remove spyware/adware. Don't worry, Ad-Aware, SpyBot, and HiJack This do just fine (and their free!!).

Then, just for good measure, run Ad-Aware and Spybot once more. ;)

Finally, Get Spyware Blaster. What's SpywareBlaster? Please read this thoroughly: http://www.bleepingcomputer.com/tutorials/tutorial49.html

If you really want to be thorough, use SpywareGuard. What's... Okay I'll stop. Just read this: http://www.bleepingcomputer.com/tutorials/tutorial50.html Note: I've never used it myself, but it looks like a good idea.

You've got enough tasks ahead of you to burn through a few evenings.  ;) Keep us up to date with your progress.


--Oober Noober
« Last Edit: June 07, 2006, 06:46:36 PM by Oober_Noober »

GX1_Man

  • Guest
Re: Malware help
« Reply #2 on: June 07, 2006, 06:58:40 PM »
Just out of curiosity were you using ANYTHING for spyware/virus protection?

Fed

  • Moderator


  • Sage
  • Thanked: 35
    • Experience: Experienced
    • OS: Windows XP
    Re: Malware help
    « Reply #3 on: June 07, 2006, 07:09:01 PM »
    A well researched post Oober  [smiley=thumbup.gif] but you forget that Fiery is a self confessed total computer moron  ;D and I doubt his ability to carry out your suggestions.  :-?
    Added to this, whatever is causing his problem may not necessarily be classed as malware so all the scans will do nothing for him.
    He may even be able to remove the offender via Add/Remove Programs in the Control Panel.
    Perhaps he should give us a Hijackthis log to see what's going on first.

    Oober_Noober

    • Guest
    Re: Malware help
    « Reply #4 on: June 07, 2006, 07:28:17 PM »
    Quote
    A well researched post Oober  [smiley=thumbup.gif] but you forget that Fiery is a self confessed total computer moron  ;D and I doubt his ability to carry out your suggestions.  :-?

    Awww. I thought all the posted articles were fairly easy to follow. My name is Oober Noober, after all. :P

    Quote
    Added to this, whatever is causing his problem may not necessarily be classed as malware so all the scans will do nothing for him. He may even be able to remove the offender via Add/Remove Programs in the Control Panel. Perhaps he should give us a Hijackthis log to see what's going on first.

    Sounds good. My experience has never yielded me any solution as easy as using the add/remove programs cpl. </whine> ;)

    Fiery, sorry for being pedantic. Listen to Fed.  :)


    --Oober

    Dilbert

    • Moderator


    • Egghead

    • Welcome to ComputerHope!
    • Thanked: 44
      Re: Malware help
      « Reply #5 on: June 07, 2006, 09:24:40 PM »
      Oober, have you conisdered authoring a FAQ topic? ;)
      "The geek shall inherit the Earth."

      dl65

      • R.I.P.


      • Prodigy

        Thanked: 18
        Re: Malware help
        « Reply #6 on: June 07, 2006, 11:34:41 PM »
        Speaking of Q&A Dilbert , when did you plan on restoring what was lost ........ from your backup ?

        Some of the info there was pretty helpful to a lot of folks .......


        dl65  ::)
        If you don't know the answer, it isn't a dumb question.

        Fiery

        • Guest
        Re: Malware help
        « Reply #7 on: June 09, 2006, 02:24:04 PM »
        hey guys,
        sorry I havnt been replying to you guys..I've been busy. Thanks for all your help..my brother fixed the problem for me with some help from you guys ;D Thanks a lot. 1 more question...how do you know if you have spyware and adware? :-?

        BTW Fiery is a GIRL

        Oober_Noober

        • Guest
        Re: Malware help
        « Reply #8 on: June 09, 2006, 04:04:55 PM »
        Quote
        how do you know if you have spyware and adware? :-?

        Well, adware can do some funny things to your computer. The biggest two complaints that I hear are "My computer is running slow" and/or "I'm getting alot of popups all the time," followed closely by complaints about homepages being changed, spontaneous shutdowns, etc., etc. The best way to tell if you have malware problems is to frequently (repeat: frequently) scan your computer with the major spyware scanners (see my first post). They'll tell you about any spyware present on your system and, most importantly, remove it for you. Remember, spyware isn't just an inconvenience, it can also compromise your security and even lead to identity theft if you purchase anything online. Check out those links I posted above if you really want a good starter course in Malware 101.

        Quote
        BTW Fiery is a GIRL




        --Oober Noober

        GX1_Man

        • Guest
        Re: Malware help
        « Reply #9 on: June 09, 2006, 04:21:56 PM »
        And if you EVER get  a random popup announcing you have spyware and click here to remove it - DON'T!!!!