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Author Topic: e and d drive missing, found but cant burn cd's  (Read 3262 times)

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setahrya

  • Guest
e and d drive missing, found but cant burn cd's
« on: June 23, 2006, 12:06:35 AM »
Hi.
I have a dell dimension 2400, celeron, 2.40 ghz, 2.39 ghz, 512 mb of ram, xp (I hope that is enough info on the computer?)
Recently, I have had alot of webpages opening up and running adaware as well as norton havent seemed to help. I don't know if it is related to my problem but thought I would at least note it.
The problem is that today, I tried to burn a data disc and my e and d drives were missing. After calling dell and much internet searching, I read somewhere to delete the data listed under the lowerfilter and upperfilter (in the registry, under the drives). I did that to the lowerfilter (there was no upperfilter) and the drives reappeared in my computer.  
However, when I tried to burn the disc using sonic recordnow, it said that "no compatible recordable or rewritable drives could be found on my computer".
I uninstalled and reinstalled sonic but the problem still existed.
So, I tried using musicmatch to burn the disc and got the error "No drive found"

I dont know what to do next, I really need to burn this cd.
Any suggestions?
Thanks in advance

GX1_Man

  • Guest
Re: e and d drive missing, found but cant burn cd'
« Reply #1 on: June 23, 2006, 04:10:51 AM »
What are you using for virus/spyware prevention? When did this start and did anything unusual precede this?

setahrya

  • Guest
Re: e and d drive missing, found but cant burn cd'
« Reply #2 on: June 23, 2006, 12:27:27 PM »
Hi I use norton internet security, lavasoft adaware and occasionally yahoo anti-spy.
Nothing unusual has happened but due to the many pop unders and web pages opening up on their own, my guess is I'm infected with something that none of these prograns can detect.

GX1_Man

  • Guest
Re: e and d drive missing, found but cant burn cd'
« Reply #3 on: June 23, 2006, 02:39:37 PM »
You could start by downloading and running Hijack This and post the log file here. It will take several posts to get it all.

http://www.majorgeeks.com/download3155.html


setahrya

  • Guest
Re: e and d drive missing, found but cant burn cd'
« Reply #4 on: June 23, 2006, 06:31:47 PM »
Gx1man, did you mean to post the hijack this log file here or on the Major Geek website?

GX1_Man

  • Guest
Re: e and d drive missing, found but cant burn cd'
« Reply #5 on: June 23, 2006, 07:18:41 PM »
Right here.

Fed

  • Moderator


  • Sage
  • Thanked: 35
    • Experience: Experienced
    • OS: Windows XP
    Re: e and d drive missing, found but cant burn cd'
    « Reply #6 on: June 23, 2006, 08:28:27 PM »
    Do you have a cd burner?

    Quote
    Detailed Spec Sheet:
    Processor: Intel Celeron 2.4 GHz processor, 400Mhz FSB (100MHzx4)
     
    Chipset: Intel 845GV chipset
    Videocard: Integrated Intel Extreme graphics
     
    Sound: Integrated Soundmax Sound
     
    Memory: 256MB PC-2700 DDR memory (one module)
     
    Networking: Integrated 10/100 Ethernet
     
    Hard Drive:  Seagate Barracuda 40GB ATA/100 7200RPM hard drive
    CDROM: Hitachi 48X CD-ROM drive
    Monitor: 19" Dell brand M992 monitor (max 1600x1200 @ 75Hz, .24 Dot pitch)
    Software Setup  WindowsXP Home Edition
     
    Accessories Logitech MX500 optical scroll mouse
    Altec Lansing 2 speaker system
    Dell PS/2 keyboard
    PCI 56K modem
    Microphone


    setahrya

    • Guest
    Re: e and d drive missing, found but cant burn cd'
    « Reply #7 on: June 23, 2006, 08:44:49 PM »
    Yes , the e drive is a burner.

    Here is my hijack this logfile.

    Logfile of HijackThis v1.99.1
    Scan saved at 6:06:50 PM, on 6/23/2006
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
    C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
    C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    C:\Program Files\Norton Internet Security\ISSVC.exe
    C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Common Files\Real\Update_OB\realsched.exe
    C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
    C:\Program Files\QuickTime\qttask.exe
    C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
    C:\Program Files\HP\HP Software Update\HPWuSchd.exe
    C:\WINDOWS\system32\hkcmd.exe
    C:\PROGRA~1\MUSICM~1\MUSICM~1\MMDiag.exe
    C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mim.exe
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\ntvdm.exe
    C:\Program Files\Yahoo!\Messenger\YPager.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    c:\progra~1\common~1\instal~1\update~1\isuspm.exe
    C:\Program Files\Common Files\InstallShield\UpdateService\agent.exe
    C:\Program Files\hijackthis\HijackThis.exe
    C:\Program Files\Internet Explorer\iexplore.exe

    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customize/ie/defaults/sb/ymsgr6/*http://www.yahoo.com/ext/search/search.html
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://red.clientapps.yahoo.com/customize/ie/defaults/stp/ymsgr6/*http://www.yahoo.com
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    F2 - REG:system.ini: Shell=Explorer.exe, C:\WINDOWS\system32\gasue.exe
    F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\userinit.exe,quyyons.exe
    O2 - BHO: (no name) - {00000000-0000-0000-0000-000000000010} - C:\WINDOWS\DH.dll (file missing)
    O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
    O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)
    O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
    O2 - BHO: CNisExtBho Class - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
    O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
    O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
    O3 - Toolbar: Norton Internet Security - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
    O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
    O3 - Toolbar: File Print FedEx Kinko's - {9566395f-43d2-4c64-b525-b501ffa276e2} - mscoree.dll (file missing)
    O4 - HKLM\..\Run: [WinTask driver] C:\WINDOWS\system32\wintask.exe
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe"  -osboot
    O4 - HKLM\..\Run: [TheMonitor] C:\WINDOWS\CheckS02.exe
    O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
    O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [MimBoot] C:\PROGRA~1\MUSICM~1\MUSICM~1\mimboot.exe
    O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
    O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
    O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
    O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
    O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\HP\HP Software Update\HPWuSchd.exe"
    O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
    O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe

    setahrya

    • Guest
    Re: e and d drive missing, found but cant burn cd'
    « Reply #8 on: June 23, 2006, 08:46:47 PM »
    my hijack this log continued.

    O4 - HKLM\..\Run: [DXDllRegExe] dxdllreg.exe
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
    O4 - HKLM\..\Run: [StorageGuard] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
    O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html
    O8 - Extra context menu item: &Search - http://edits.mywebsearch.com/toolbaredits/menusearch.jhtml?p=zuzeb002YYUS_ZUxdm082YYUS
    O8 - Extra context menu item: &Translate English Word - res://c:\program files\google\GoogleToolbar2.dll/cmwordtrans.html
    O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
    O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html
    O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html
    O8 - Extra context menu item: Translate Page into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
    O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
    O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
    O9 - Extra button: (no name) - {4ABF810A-F11D-4169-9D5F-7D274F2270A1} - (no file)
    O9 - Extra 'Tools' menuitem: Java - {4ABF810A-F11D-4169-9D5F-7D274F2270A1} - (no file)
    O9 - Extra button: UltimateBet - {94148DB5-B42D-4915-95DA-2CBB4F7095BF} - C:\Program Files\UltimateBet\UltimateBet.exe
    O9 - Extra 'Tools' menuitem: UltimateBet - {94148DB5-B42D-4915-95DA-2CBB4F7095BF} - C:\Program Files\UltimateBet\UltimateBet.exe
    O9 - Extra button: PartyPoker.net - {F4430FE8-2638-42e5-B849-800749B94EED} - C:\Program Files\PartyGaming.Net\PartyPokerNet\RunPF.exe (file missing)
    O9 - Extra 'Tools' menuitem: PartyPoker.net - {F4430FE8-2638-42e5-B849-800749B94EED} - C:\Program Files\PartyGaming.Net\PartyPokerNet\RunPF.exe (file missing)
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
    O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - http://support.dell.com/systemprofiler/SysPro.CAB
    O16 - DPF: {0E8D0700-75DF-11D3-8B4A-0008C7450C4A} (DjVuCtl Class) - http://downloadcenter.samsung.com/content/common/cab/DjVuControlLite_EN.cab
    O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
    O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - http://ak.exe.imgfarm.com/images/nocache/funwebproducts/ei/MyFunCardsFWBInitialSetup1.0.0.15.cab
    O16 - DPF: {200B3EE9-7242-4EFD-B1E4-D97EE825BA53} (VerifyGMN Class) - http://h20270.www2.hp.com/ediags/gmn/install/hpobjinstaller_gmn.cab
    O16 - DPF: {2871FC9B-5E34-4AAE-9E9C-EBD1652D5C92} (Rhapsody Player Engine) - http://forms.real.com/real/player/download.html?f=windows/mrkt/rhapx/RhapsodyPlayerEngine_Inst_Win.cab
    O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
    O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://groups.msn.com/controls/PhotoUC/MsnPUpld.cab
    O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
    O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1134978893937
    O16 - DPF: {9A54032D-31F7-400D-B184-83B33BDE65FA} (MSN File Upload Control) - http://sc.groups.msn.com/controls/FileUC/MsnUpld.cab
    O16 - DPF: {B49C4597-8721-4789-9250-315DFBD9F525} (IWinAmpActiveX Class) - http://cdn.digitalcity.com/radio/ampx/ampx2.6.1.11_en_dl.cab
    O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://cdn2.zone.msn.com/binFramework/v10/ZIntro.cab34246.cab
    O16 - DPF: {C4925E65-7A1E-11D2-8BB4-00A0C9CC72C3} (Virtools WebPlayer Class) - http://a532.g.akamai.net/f/532/6712/5m/virtools.download.akamai.com/6712/player/install3.0/installer.exe
    O16 - DPF: {E7DBFB6C-113A-47CF-B278-F5C6AF4DE1BD} - http://download.abacast.com/download/files/abasetup161.cab
    O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://chat.msn.com/controls/msnchat45.cab
    O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
    O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll

    setahrya

    • Guest
    Re: e and d drive missing, found but cant burn cd'
    « Reply #9 on: June 23, 2006, 08:47:38 PM »
    And the rest of the hijack this log.

    O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
    O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
    O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
    O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
    O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    O23 - Service: ISSvc (ISSVC) - Symantec Corporation - C:\Program Files\Norton Internet Security\ISSVC.exe
    O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
    O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
    O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
    O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
    O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
    O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe