Remote access problems

[XOffender]

Hello. I hope I've posted this in the right place!

I am set up to access my work desktop from home. The connection works fine and I can access everything on my work computer from home no problem. However the response time is ridiculously slow. Opening a PDF takes ages for example and it loads in blocks from left to right. If I then want to close the PDF it takes about 30 seconds. And it's not just PDFs, even writing an email takes a while.

Our IT support suggested that it might be that the broadband speed isn't fast enough but this doesn't seem to make sense. We recently had a new server installed which seems to have made the remote access slower. Could it be a problem with the way the remote access is set up? Is there anything I can do on my computer (virtually no IT knowedge!) or do I need to get back to our technical support?

Any advice will be gratefully received. Thankyou!

[Rob Pomeroy]

Hi there.

What program are you using to access your computer remotely?  Is it Microsof Remote Desktop?  Or a VNC program like RealVNC/TightVNC?

[XOffender]

Hello

I think it's just the Windows XP Remote Desktop Connection...

[Flame]

It could be possible that your internet connection is not fast enough. I have DSL, and when my neighbor next door needs help, we use Remote Desktop. It's slow for me. This is becuase you're using the internet to take information from one computer to another. That's a lot of information. If the server seems to be making things slower, propose this to IT, and see what they say.

Flame

[XOffender]

Thanks Flame. I am connected with Broadband 2.2mhps - thought that would do it. You think perhaps I need more than that?

[Flame]

Well, the problem might not be your connection. It's possible that the computer on the other side is not able to go faster than this. That server you spoke of might have a speed limit that only allows the connection to go at a certain speed.

Flame