98se goes blank

[bmacgurk]

I had a friend call me today about her computer. Iasked her what the problem was and she said that the screen goes blank after she boots up.Her computer is a dell and she said that her sister install a firewall anti-virus, and spyware program.she said thats when she started to have problems.She can boot into safemode and i told her to delete the programs and reboot. Shedid that and is still having problems.She couldn't tell me what programs that was put on it all she knew was that it blanked the monitor and and she couldn't boot normally.Does anyone have any idea as to what could cause this.

                                            thanks,
                                                       bmacgurk :-/  

[GX1_Man]

We would need to know the operating system, and what the Dell CD's that came with the machine say on them exactly. If there are none then there is a bigger problem.

It is very hard to treat a computer problem third hand like this. As you don't have the machine and no one seems to know specifically very much, she may be better served taking it to the shop.

[2k_dummy]

Reboot and hold down the Ctrl key while booting. From the menu select "Command prompt only". At the C:> prompt type scanreg/restore<enter> then select a date prior to the problem starting. The system files and registry will be restored to what they were on that date. Reboot normally.

[bmacgurk]

2k_dummy,
                  Is this for a 98se system to restore it to a previous date because the op in question is a 98se on a dell optiplex gx1p . got ahold of my freind and she tried what you said to do and she went back to the 7-16-06 date and it said restore failed. She tried another date and that failed to.As i was typing this she called and said while in safe mode, a window appeared about the firewall that was installed an said the she couldn't connect to the internet until your firewall was configured. i told her to disable the firewall for now. Also found out that the anti-virus is mcafee that was installed. so i do have some more info at least.Any thing else you can suggest for me to tell her to do?

                                                    thanks,
                                                               bmacgurk

[GX1_Man]

See reply #1. Up there.