Nortons not recognizing tcp/IP

[frank nasso]

Help? Can anyone answer this? I'm running Windows XP with both SP 1 and SP2. When Iboot up my computer a messageg comes up that Nortons 2002 states that since I don't TCp/IP settings it won't scan my E mail. I have both the "Internet protocol tcp/IP and Microsoft TCP/IP ver 6 selected  on the system. Also since I'm on cable they tell me I automatically have a TCP/IP setting through their modem. In the past Nortons used to scan both incoming and outgoing messages. What do I need to change?

[robertmillar]

Before installing service packs you should uninstall your antivirus software.  Try uninstalling Norton and reinstalling it.  My wife had a similar problem and that cured it.