A new DVD burner which can do ALL of that and more is about $30-35 delivered from
www.newegg.comI don't know what you paid for that program that didn't work, but....
The best test for a laser is does the drive work or not. Whether the tray opens or not is irrelevant. THe optics usually go long before the mechanical functions.
I would delete the drive in Device Manager, then reboot the machine. If it doesn't work properly go straight for a new drive.