Constant Rebooting by Right Clicking

[dbj15]

I am having a constant repetative occurance of my
computer dumping to a full reboot. It happens after
running for a few minutes while working at cut and paste and or "save as opperations" or most "right click" context opperations. It never happens when I boot the machine and let it just run all day. It is a HP Pavilion a430n running Win XP Home. I have done all the Virus and Spyware checks. I have also used the msconfig to remove all but the minimum startup files.  I now have a copy of an error message that resulted when the computer self reboots. Also, as I clicked on a "save as" dialog box just before the reboots, the entire taskbar was jumping around! Here is the error message.

*** STOP:0x0000008E(0xC0000005,0xBF82BEDF,0XF1F8

A744,0X00000000)
     *** win32k.sys-address BF82BEDF base at BF

800000, Date stamp 3f73195d
Begining dump of physical memory.
Physical memory dump complete.
Contact your system administrator or technical support for assistance.

[merlin]

have you tried a system restore these problems m$oft now about and the fix is included in the service packs..

[dbj15]

Restore made no change. You said MS knows about my type of problem and has fixed it in a service pack. This system states WinXP Ver 2002 Service pack 1. What service pack has the fix?

[merlin]

There is supposed to be a hotfix that follows sp1 does this also happen with the keyboard and did this happen before the sp1 was installed and have you added more hardware to your system can you look in the events log which is located in start/control panel/admin tools error log  it might tell you if its a driver that causing this the codeSTOP:0x0000008E relates to a hardware problem like graphics card maybe..more info if possible..

[dbj15]

Hello Merlin. The system came with the service pack already installed. I have not added anything (Hardware) to the computer other than a second hard drive to back up to. The problems started before the additional drive though. The computer has the HP auto update on it, so
it is possible that HP may have updated a driver for the nVidia video board. I don't know how to find out if they did so! I will try to use the keyboard to cut and past to
see if it causes the same error. From the admin tools menu, there is no immediate error log on my system but there is an event viewer selection that has 3 selections, one of which is System. It is the only one that has an active log. The log is huge! It has 2,425 Events! Thruout
the log there are a number of instantces  where there are groups of three redcircled X's and each one is given an event number of 7000. When I double click on the first of these I am given the following;

Version: 5.2
The nVidia WDM A/V Crossbar service failed to start due to the following error:
The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

From the second of the three, I get this;
The nVidia WDM Video Capture (universal) service failed to start due to the following
error: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

And from the third of the group I recieve this;

The mrtRate service failed to start due to the following error:
The system cannot find the file specified.  

For more information, see Help and Support Center at Symbolic Name:

EVENT_SERVICE_START_FAILED
Message: The %1 service failed to start

due to the following error: %2
   
Explanation
Service Control Manager (SCM) could not start the specified service, probably because the service is not configured correctly.
   
User Action
Do one or all of the following:
Review the error information displayed in the message. Verify that the service password has not expired. Verify that the service is in the correct location. Verify that the service is not infected with a virus.
To display the WIN32_EXIT_CODE error that SCM encountered when trying to start the program, at the command prompt, type sc query service name.
The information displayed can help you troubleshoot possible causes for the error.

When I do a sc query at DOS, I get this result displayed.

Frm DOS Enter sc query Service Name

SERVICE_NAME: mrtRate
       TYPE               : 1  KERNEL_DRIVER
       STATE              : 1  STOPPED
                               (

NOT_STOPPABLE,NOT_PAUSABLE,

IGNORES_SHUTDOWN)
       WIN32_EXIT_CODE    : 2      (0

x2)
       SERVICE_EXIT_CODE  : 0      (0

x0)
       CHECKPOINT         : 0x0
       WAIT_HINT          : 0x0

Thanks for your attention. Please let me know if this helps and what you think the next step may be. dbj15

[merlin]

question how old is your pc ?if its new call the boys to fix it..the nvida graphics card is the culprit. and needs to be removed by opening the case?or.either remove it from the device manger  to do this right-click  my computer  /properties /device manager/harware/scroll down to adapters and remove it on re-boot windows will find it there it could be irq problem thats causing it. and while your there is look for any yellow icons if there is it should throw up an error code or update the driver a corupted driver may be that problem also if you can type dxdiag in the run box this will also help you? suggestions and tests you can try hth

[dbj15]

Hello Merlin. From your last reply, I ran the DirectX

tests and have some of the results for you. So far

the only thing I see is that the Video driver date

may be old. The DirectX Results follows.
*******************************************
System Information
------------------
Time of this report: 4/5/2004, 21:36:32
      Machine name: HP-PAVILION
  Operating System: Windows XP Home Edition (5.1,

Build 2600) Service Pack 1 (2600.xpsp2.030422-

1633)
          Language: English (Regional Setting: English)
System Manufacturer: HP Pavilion 061
      System Model: DQ176A-ABA a430n
              BIOS: BIOS Date: 10/15/03 17:00:28 Ver:

08.00.08
         Processor: AMD Athlon(tm) XP  3200+,  MMX,  

3DNow, ~2.2GHz
            Memory: 512MB RAM
         Page File: 238MB used, 1012MB available
       Windows Dir: C:\WINDOWS
   DirectX Version: DirectX 9.0b (4.09.0000.0902)
DX Setup Parameters: Not found
    DxDiag Version: 5.03.0001.0902 32bit Unicode

------------
DxDiag Notes
------------
 DirectX Files Tab: No problems found.
     Display Tab 1: No problems found. DirectDraw

test results: All tests were successful. Direct3D 7

test results: All tests were successful. Direct3D 8

test results: All tests were successful. Direct3D 9

test results: All tests were successful.
*******************************************

*******************************************

*************

---------------
Display Devices
---------------
       Card name: NVIDIA GeForce4 MX 440 with

AGP8X            
    Manufacturer: NVIDIA
       Chip type: GeForce4 MX 440 with AGP8X
        DAC type: Integrated RAMDAC
      Device Key: Enum\PCI\VEN_10DE&DEV_0181

&SUBSYS_91701462&REV_A2
  Display Memory: 64.0 MB
    Current Mode: 1024 x 768 (32 bit) (60Hz)
         Monitor: hp f1703 Flat Panel Monitor
 Monitor Max Res: 1280,1024
     Driver Name: nv4_disp.dll
  Driver Version: 6.14.0010.4528 (English)
     DDI Version: 9 (or higher)
Driver Attributes: Final Retail
Driver Date/Size: 8/19/2003 02:56:00, 3920971

bytes
     WHQL Logo'd: n/a
 WHQL Date Stamp: n/a
             VDD: n/a
        Mini VDD: nv4_mini.sys
   Mini VDD Date: 8/19/2003 02:56:00, 1343803

bytes
Device Identifier: {D7B71E3E-42C1-11CF-6266-7

AB103C2CB35}
       Vendor ID: 0x10DE
       Device ID: 0x0181
       SubSys ID: 0x91701462
     Revision ID: 0x00A2
     Revision ID: 0x00A2
     Video Accel: ModeMPEG2_A ModeMPEG2_B

ModeMPEG2_C ModeMPEG2_D
Deinterlace Caps: {212DC723-3235-44A4-BD29-E

1652BBCC71C}: Format(In/Out)=(YUY2,0x

3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=

VideoProcess_YUV2RGB VideoProcess_StretchX

VideoProcess_StretchY

DeinterlaceTech_MedianFiltering
                  {335AA36E-7884-43A4-9C91-7F87FAF3

E37E}: Format(In/Out)=(YUY2,0x3231564e)

Frames(Prev/Fwd/Back)=(0,0,0) Caps=

VideoProcess_YUV2RGB VideoProcess_StretchX

VideoProcess_StretchY

DeinterlaceTech_BOBVerticalStretch
                  {212DC723-3235-44A4-BD29-E1652

BBCC71C}: Format(In/Out)=(NV12,0x3231564e)

Frames(Prev/Fwd/Back)=(0,0,1) Caps=

VideoProcess_YUV2RGB VideoProcess_StretchX

VideoProcess_StretchY

DeinterlaceTech_MedianFiltering
                  {335AA36E-7884-43A4-9C91-7F87FAF3

E37E}: Format(In/Out)=(NV12,0x3231564e)

Frames(Prev/Fwd/Back)=(0,0,0) Caps=

VideoProcess_YUV2RGB VideoProcess_StretchX

VideoProcess_StretchY

DeinterlaceTech_BOBVerticalStretch
        Registry: OK
    DDraw Status: Enabled
      D3D Status: Enabled
      AGP Status: Enabled
DDraw Test Result: All tests were successful.
D3D7 Test Result: All tests were successful.
D3D8 Test Result: All tests were successful.
D3D9 Test Result: All tests were successful.
*******************************************
The computer is not very old but I was not able to

use it right away as I had to leave the area for over

a month. The HP Support techs now tell me that I

have to wipe the drive and reinstall the windows!

There are no errors showing at this time in the

device manager. When I find the latest driver for

this Video board, I will follow your sugestion to

remove it (the display adapter) from the Device

Manager and reinstall it with that driver. At the end

of your reply, I see, "suggestions and tests you can

try hth" and the sentence ends there. Let me know if

you have any other thoughts. dbj15

[Detox]

This sounds very similar to a situation I once had regarding Nvidia drivers.  I failed to fully disable any of my anti-virus, firewall and internet security software.  When this did happen to me I simply had to fully remove all current video drivers through add/remove programs turn off all anti-virus softwares and reinstall the most current video drivers.  It was so bad for me once that I seriously had to wait for a couple of weeks for Nvidia to have yet a newer version to work out the last of the bugs.  I dont know if this will help.