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Author Topic: BSOD, Probably driver problems  (Read 6627 times)

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Wormdundee

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BSOD, Probably driver problems
« on: February 02, 2007, 08:25:42 PM »
Well, I recently had a run in with the TrustIn Contextual malware, after which I've been having problems with Blue Screens of Death.
I'm absolutely sure that everything related to TIC is gone from my computer, so there must be something else that it did.

Anyways, every time I wake the computer up from a hibernation, I get a crash after varying amounts of time usually 5 seconds - 1 minute after the desktop appears.

Screen below.




The error message will show either NDIS.sys or bcmwl5.sys as the filename.

EDIT: I forgot, I also can't access google.ca or google.com, I get an unable to connect error. However, I can get to google.co.uk
I'm not sure if this is related however it did start at the same time so I thought I'd put it in there.
« Last Edit: February 02, 2007, 10:00:50 PM by Wormdundee »
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patio

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Re: BSOD, Probably driver problems
« Reply #1 on: February 03, 2007, 11:45:02 AM »
DLoad and run memtest on that machine...sounds like faulty RAM.

Let it run for a few hours...any error messages = bad RAM.

patio.  8-)
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Wormdundee

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Re: BSOD, Probably driver problems
« Reply #2 on: February 03, 2007, 02:14:20 PM »
Eh, I don't have a floppy drive, so I can't really run something that boots from a floppy. Is there an iso for it or something that can be burned to a CD?
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GX1_Man

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Re: BSOD, Probably driver problems
« Reply #3 on: February 03, 2007, 03:06:06 PM »
There are instructions for creating a CD. (Just another reason to always have an archaic floppy.  ;))
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Wormdundee

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Re: BSOD, Probably driver problems
« Reply #4 on: February 05, 2007, 09:37:08 AM »
Well I let memtest run pretty much all night and nothing came up, so it would seem that the memory is just dandy.
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patio

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Re: BSOD, Probably driver problems
« Reply #5 on: February 05, 2007, 10:02:58 AM »
According to the error message the other 2 reasons can be a bad device driver or a damaged pagefile...
Have you added any hardware lately to this machine or are any devices not working properly ? ?
To check this go to Control Panel / System / Hardware / Device Manager and check for yellow exclamation points next to devices...
Next thing would be to DLoad and run the HDD manuf. diagnostics to check for HDD errors. These are free and available at the manuf. site.

There still exists the possibility  that the RAM is mismatched as well....have you recently added RAM ? ?

patio.  8-)
« Last Edit: February 05, 2007, 10:03:41 AM by patio »
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Wormdundee

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Re: BSOD, Probably driver problems
« Reply #6 on: February 05, 2007, 07:35:39 PM »
I haven't added anything hardware related to this machine since I bought it, so that's why I originally figured it was bad drivers. Dell has a diagnostics tool built into the disk on its own hidden partition. So I ran that from boot, and the boot checking part didn't find anything.

After that it loads to a screen where you do specific tests related to what your symptoms are. So I ran the Blue Screen of Death tests and it didn't come up with anything. However, looking at the tests it doesn't do anything with device drivers, it just checks the L1 and L2 caches, main memory, and secondary memory.

So that's where I'm at right now.
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patio

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Re: BSOD, Probably driver problems
« Reply #7 on: February 06, 2007, 01:39:47 PM »
Does the Dell utility run a physical HDD test ? ?

[highlight]
There still exists the possibility  that the RAM is mismatched as well....have you recently added RAM ? ? [/highlight]
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Wormdundee

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Re: BSOD, Probably driver problems
« Reply #8 on: February 07, 2007, 10:45:31 AM »
Yep, the Dell utility runs a HDD tests.

I've already said I haven't put anything in the machine since I've gotten it. No memory, no hard drives, no nothing. I have not added anything to it, at any time.
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patio

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Re: BSOD, Probably driver problems
« Reply #9 on: February 07, 2007, 03:57:41 PM »
Gotcha.

Did you also check this ? ?

Quote
go to Control Panel / System / Hardware / Device Manager and check for yellow exclamation points next to devices...
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Wormdundee

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Re: BSOD, Probably driver problems
« Reply #10 on: February 07, 2007, 08:01:17 PM »
So I wouldn't have to click down into the hierarchy to find these exclamation points? Because there were none at the top levels.

So yeh, didn't have any exclamation marks anywhere in there.
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patio

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Re: BSOD, Probably driver problems
« Reply #11 on: February 08, 2007, 04:57:23 AM »
Sometimes you do but it's worth the effort.
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Wormdundee

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Re: BSOD, Probably driver problems
« Reply #12 on: February 08, 2007, 09:49:49 AM »
Yeh, I went through everything in there. I did update some drivers that were at an old version, but who knows if that will do anything.

But yeh, no exclamation marks anywhere.
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2k_dummy



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    Re: BSOD, Probably driver problems
    « Reply #13 on: February 08, 2007, 10:19:00 AM »
    Are you using a wireless lan? The problem is most likely bcmwl5.sys. It is a Broadcom wireless lan driver distributed with some machines. It is total garbage. If you are using wireless, try going into device manager and reload or update the drivers. If you are not using wireless, prevent that driver from loading.
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    Wormdundee

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    Re: BSOD, Probably driver problems
    « Reply #14 on: February 08, 2007, 10:07:43 PM »
    Yes, I am using a wireless LAN.
    Ok, I looked around in Device Manager to update this driver, but then I'm not exactly sure where to do this.

    Thing is, under Network Adapters I've got:

    Broadcom 440x 10/100 Integrated Controller
    Dell Wireless 1370 WLAN Mini-PCI Card

    Looking at it, the Broadcom Controller is disabled, and I'm not sure whether the Dell thing is using that driver or what exactly is being used here.
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