Broadband connection

[rodfuller]

Hi, everyone
I`m new to this forum so I hope you`ll all be gentle with me!
My problem is that my broadband connection used to be very reliable, that is until my line was upgraded from 512 to 3mbps.  Now I can sometimes use it all day without problems, or ( and normally if I`m in a hurry) the line is connected, the modem lights are normal, but I cant connect to any web sites or use my email.
The only solution is to reboot my computer, this makes everything normal again!
I`m using XP, PC is a good spec and about 2years old.
ISP is talktalk, land line not cable.
Thanks

[rodfuller]

I forgot to mention that sometimes the connection drops wihout warning as well, although that is not part of the original problem.

[Rob Pomeroy]

What broadband modem are you using?  It might not be ADSL2 capable.

[rodfuller]

Hi thanks for replying.  The modem is Thomson Speedtouch 330 supplied by my ISP.

[Rob Pomeroy]

Okay; looks like that modem, whilst being a budget modem, should theoretically be up to the job.  So first you need to contact the ADSL supplier (CPW) and get them to run some line tests.  They'll probably give you some instructions for stuff to do at your end.

ADSL tests old copper connections pretty much to their limit and beyond.  Could be you've got some old telephone cable in your area that needs replacing.  Could be a couple of other things too.

[ale52]

I had similar problem with one of my clients.  There were initially set up for 6MB but the connection kept intermittently dropping.  Called SBC support  , they did a line check and said the distance was too far from their station.  Dropped the connection speed to 3MB and the problem went away.

Alan <><  

[rodfuller]

Problem solved!
I borrowed a modem and tried it - OK
Just need to buy a new one now...

[Rob Pomeroy]

Great.  Thanks for the update.