Author Topic: Rare Blue Screen of Dead ---- Window XP (Read 10536 times)

osho · « **on:** April 10, 2007, 07:39:39 PM »

I have been experiencing the following errors for more than a week and still no clue of how to cure it despite of searching through all the websites and asked many computer technicans. If anyone can give me help I would be very appreaciated.

My computer will reboot itself about once every hour, giving me blue screen of death and the following error message :

Stop: 0X0000008E (0XC0000005, 0XBF80554E, 0XF7626B0C, 0X00000000)
Win32K.SYS – Address BF80554E base at BF800000, Date Stamp 45f13f6.

I couldn't find any similar errors in website but I suspected that it might be caused by bad ram or display driver. So I tried to test it with other good rams and installed with updated display driver (ATI Stealth Radeon 9200SE with 128mb). I even partitioned and reformated the two hdd (each 160G), reinstalled windows XP (with SP2) but still no luck though the error frequency had minimized to once every few hours.

I need advice urgently because I have a very rush project to be completed. So Please please please if anyone can offer me help !!!!

Osho

honvetops · « **Reply #1 on:** April 10, 2007, 07:48:08 PM »

Give everyone a complete idea what type of system you have, puter brand, hardware....etc...

Is the power supply you have in there now the stock one which came with the computer? How many watts is it?

osho · « **Reply #2 on:** April 10, 2007, 08:45:17 PM »

Thanks Honvetops for your fast response.

Mine is a 3 year old DIY computer with configuration as follows:

Intel P.4 2.8Ghz
Two 512MB DDR PC3200 Ram (forgot what brand) / (Disposed of 1GB bad ram)
Two Seagate 160GB Hard Drives (7200 / 8MB Serial ATA / EIDE)
One external 320GB Hitachi Hard Drive (7200 / 8 MB Serial ATA /EIDE)
One external 80GB Ximeta USB/Ethernet Netdrive
500W Power Supply (bought separately after the one came with computer died)
ATI Radeon 9200SE 128MB Display card (with VGA & DVI connectors)
Linksys Wireless G Router (WRT54G)

Software include:
Windows XP Home (SP2)
Norton Interent Security 2007
Spy Sweeper (ver. 5.3.2 (build 2361))
Office XP Professional
Pinnacle Expression (video editing software)

That is all I have in config.

Osho

patio · « **Reply #3 on:** April 11, 2007, 02:13:35 AM »

There's about a 75% chance this is a driver issue...
Any new hardware installed lately ? ?
If not check Device Manager and look for yellow exclamation points next to devices.

Let us know.

osho · « **Reply #4 on:** April 11, 2007, 06:19:33 PM »

No new hardware was installed. I have checked every device in the Device Manager, no exclamation points existed. Every device is working properly.

The same error message keep appearing once in a few hours. I run chkdsk, defragement on every harddrive, I even replaced the display card with a new ATI Radeon 9250 128MB card, but still couldn’t fix the following error :

Stop: 0X0000008E (0XC0000005, 0XBF80554E, 0XF7626B0C, 0X00000000)
Win32K.SYS – Address BF80554E base at BF800000, Date Stamp 45f13f6.

patio · « **Reply #5 on:** April 12, 2007, 08:36:30 AM »

Are there any other clues showing up in Event Viewer ? ?

osho · « **Reply #6 on:** April 12, 2007, 09:25:20 PM »

When startup, there is Error signature as follows:

Error signature:

BCCode: 1000008e BCP1: C0000005 BCP2: BF80554E BCP3: A48E5A9C
BCP4 : 00000000 OSVer : 5_1_2600 SP: 2_3 Product: 768_1

Error Report Contents
The following files will be included in this error report:

C:\Docume~1\Locals~1\Temp\WERb8c2.dir00\Min041107-21.dmp
C:\Docume~1\Locals~1\Temp\WERb8c2.dir00\sysdata.xml

And also in Windows Error Reporting - Technical Information stated:

Error Message: STOP 0x000000EA THREAD_STUCK_IN_DEVICE_DRIVER (Q293078)

phoenix910 · « **Reply #7 on:** April 13, 2007, 01:04:48 AM »

From the windows error reporting, you said you had error 0x000000EA etc. This is a video processing/graphics card related error. This is quite common on Vista, understandably with it's graphics hunger, but is also a well known problem on all versions of XP. Visit the following Microsoft website for a detailed list of causes and solutions:
http://support.microsoft.com/kb/293078

Hope that helps.

osho · « **Reply #8 on:** April 13, 2007, 05:37:43 PM »

Well, I have already replaced the video card with a new ATI Radeon 9250 128MB card, updated to the latest ATI driver, and did the following as adviced by Microsoft Support website:

WORKAROUND
To work around this issue, follow these steps:
1. Click Start, click Control Panel, and then double-click Display.
2. On the Settings tab, click Advanced, and then click the Troubleshoot tab.
3. Move the Hardware Acceleration slider to None, and then click to clear the Enable Write Combining check box.
4. Click OK, and then click OK.

However, the WIN32K.SYS error still on-going. I have no idea how to proceed further, is it hardware failure, ram, motherboard, hard drives or what? should I just call the Microsoft Support Centre by phone for assistance?

phoenix910 · « **Reply #9 on:** April 13, 2007, 06:08:28 PM »

If you have replaced both the RAM and graphics card, and formatted the hard drives as well, and you still keep getting the error, then I'd say it would be a motherboard problem most likely, or possibly a problem with the install disc itself. My friend had a problem similar and it ended up being a dodgy motherboard. It's quite possible it's a problem with one of the slots on the motherboard (possibly the graphics card AGP/PCI slot). Ring microsoft and see if there is any other software causes of this problem, and let us know how this goes.

osho · « **Reply #10 on:** April 18, 2007, 08:08:01 AM »

You know what. I had rang microsoft 2 days ago. After talking to 2 support staff for almost 4 hours and taking every steps to diagnosis all possible causes, they still could not identify the problem area. They advised me to recreate the partition of the C drive and do a clean windows installation. However, the problem : "Win32K.SYS – Address BF80554E base at BF800000, Date Stamp 45f13f6." still exists. That Address "BF80554E" kept appearing in every error message, and even microsoft staff said they never encountered this error and flagged the case as reason unknown. Anyone please advise what it refering to?

Raptor · « **Reply #11 on:** April 18, 2007, 08:12:36 AM »

Diagnose your RAM.

osho · « **Reply #12 on:** April 18, 2007, 08:56:56 AM »

Any relaiable freeware which I can get for testing the Ram, preferably can work under windows environments.

Raptor · « **Reply #13 on:** April 18, 2007, 08:59:15 AM »

Bootable: Windows Memory Diagnostic

Requires a CD or diskette.

Zylstra · « **Reply #14 on:** April 18, 2007, 11:08:02 AM »

Enter your BIOS and dissable the quick system start (AKA: Quick POST)
This will scan all your memory during the power on self test.
(Or use Raptors CD. Many Linux distros are equipt with RAM Checking CD's as well)
(Sorry I didnt read all your post, just commenting on Raptors last link)

GX1_Man · « **Reply #15 on:** April 18, 2007, 01:55:13 PM »

www.memtest86.com

osho · « **Reply #16 on:** April 19, 2007, 06:28:27 AM »

No problem with the Memory after testing by "Window Memory Diagnositc" for overnight. Passed all standard and extended tests.

Any reliable freeware to test the motherboard and power supply?

bayern · « **Reply #17 on:** April 19, 2007, 07:55:26 AM »

Quote

My computer will reboot itself about once every hour, giving me blue screen of death and the following error message :

Stop: 0X0000008E (0XC0000005, 0XBF80554E, 0XF7626B0C, 0X00000000)
Win32K.SYS – Address BF80554E base at BF800000, Date Stamp 45f13f6.

Within that hour, does the PC run correctly? If so, it might be the temperture. Perhaps it just need a cleaning. Also check the heat sink where it mates with the CPU, make sure it has good contact with the CPU. Just a thought.

B.

osho · « **Reply #18 on:** April 20, 2007, 06:31:54 AM »

Yes, the PC runs correctly before turning blue. I have cleaned the dirt covered the heat sink and fans, but I still got the problem.

I also suspect that it should be the graphic part, as when I changed the resolution to 640 x 480, it works fine. Everything above that resolution would render the same error message.

I tried to download and install the latest driver of the graphic card : ATI Raedon 9250 (128mb), but got the same error when set to a higher resolution 1280 x 1024 - 32 bit - 75Hertz refresh rate. I used to set this resolution before the problem turned up and it was alright.

patio · « **Reply #19 on:** April 20, 2007, 12:32:30 PM »

Quote from: patio on April 11, 2007, 02:13:35 AM

There's about a 75% chance this is a driver issue...
Any new hardware installed lately ? ?
If not check Device Manager and look for yellow exclamation points next to devices.

Let us know.

I would double-check the video card and un-install the drivers you have currently and re- install the native drivers that came with the card....sometimes newer drivers are not always better drivers...

osho · « **Reply #20 on:** April 22, 2007, 08:59:19 PM »

Well, did as advised, un-installed the driver, used original driver came with the card, but still no luck. Same error message.

So far confirmed no problem with the Ram, Video Card, Hard disks, Power Supply. Bios updated to the latest, Reformat and Reinstall Windows XP sp2. What else is missing…. the motherboard, any good shareware to check the motherboard?

osho · « **Reply #21 on:** April 22, 2007, 10:25:23 PM »

Sorry, to recap my problem. The error message I got from BOD is:

Stop: 0X0000008E (0XC0000005, 0XBF80554E, 0XF7626B0C, 0X00000000)
Win32K.SYS – Address BF80554E base at BF800000, Date Stamp 45f13f6.

The attached diagram is my System information of Display card, do you think the address in the display card is within the Error address area?

[old attachment deleted by admin]

patio · « **Reply #22 on:** April 23, 2007, 03:19:29 PM »

Windows says this is a driver issue ( i stated this in post #3 )

Since we have ruled out the other culprits such as bad RAM; power etc. then you need to narrow it down further...

Directly From the Mothership

osho · « **Reply #23 on:** May 04, 2007, 09:30:36 PM »

Done everything as advised. Run Extended Ram Test overnight returned no error.

Even after updating to latest video driver, uninstall Spy Sweeper but still had no luck and continued getting the win32k.sys blue screen.

I now attach 3 latest minidump files of the recent crashs, hope anyone can get some clue out of them. Thanks a lot.

[cleaning up - attachment deleted by admin]

osho · « **Reply #24 on:** May 15, 2007, 05:14:53 PM »

After one month lapsed, I have finally solved the problem of BOSD - by disabling the 'HYDRID BOOSTER" in my Bios setup !

The result, I think all of you know, is causing obvious slow-down of the computer.

This is the suffer I have to take because nothing I can do after making all those necessary efforts. Thanks for everyone for helping me.

If you have better advice, i.e. ways to speed up the computer after disabled Hydrid, please send me a note.

Computer Hope Forum

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Author Topic: Rare Blue Screen of Dead ---- Window XP (Read 10536 times)

osho

honvetops

osho

patio

osho

patio

osho

phoenix910

osho

phoenix910

osho

Raptor

osho

Raptor

Zylstra

GX1_Man

osho

bayern

osho

patio

osho

osho

patio

osho

osho