I'm back with a sad tale, have sent the machine back to Dell twice. First time they installed a new screen only (charged for screen & mb). At this point we'd uped our service contract, 3 year guarantee on the whole machine (charge
@$299). Machine came back and d__ thing blue screened me 10 or 12 times within 2 weeks, found someone to track what was really done, ie no new mb installed so got ready to send it back again. When the packing box arrived there was an extra box - & in it was a NEW screen & a NEW motherboard - what, is this now a do-it-yourself repair? Sent both boxes back , one to repair station the other to where ever it came from...
It's been maybe 3 weeks and yesterday I had 2 blue screens... will this never cease. Tried to check on my service - online there's no record of us having extended warranty -- Time to get paperwork straight etc
Oh, and did I mention, machine hasn't supported 2 screens since first 'fix'?....
Pam - I feel a cold winter coming...