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Author Topic: Multiple Window pop-up  (Read 9600 times)

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lesterj2

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    Multiple Window pop-up
    « on: June 27, 2007, 09:20:04 AM »
    OK when i click on anything it could be (my documents, ie, paint, winzip). Multiple windows of that certain program opens up... it be like 10 of the same windows... and if i try to exit out of them by clicking the X it locks my computer up...
     ???
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    The Saviour

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    Re: Multiple Window pop-up
    « Reply #1 on: June 27, 2007, 09:23:14 AM »
    If possible...update all you malware protection software.

    Reboot into Safe Mode and run full system malware scans...let your programs quarantine and/or delete any infections they find.

    Reboot into Windows, normally, and run the full system scans again.

    Update Windows...if you can to find high-priority updates as they pertain to your operating system.

    Please post your results.
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    CBMatt

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    Re: Multiple Window pop-up
    « Reply #2 on: June 27, 2007, 10:05:38 AM »
    What version of Windows do you have?
    How long has this been happening?
    What protection do you have?
    Exactly how are you opening these programs?  Are you simply double-clicking on them?  Have you tried alternate methods?
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    Quote
    An undefined problem has an infinite number of solutions.
    由obert A. Humphrey

    lesterj2

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      Re: Multiple Window pop-up
      « Reply #3 on: June 27, 2007, 10:39:01 AM »
      Quote from: CBMatt on June 27, 2007, 10:05:38 AM
      What version of Windows do you have? Windows Vista
      How long has this been happening?Yesterday
      What protection do you have?None, but i went home on lunchbreak and downloaded AVG free version
      Exactly how are you opening these programs?  Are you simply double-clicking on them?  Yes
      Have you tried alternate methods?yes right click and left click on open but multiple windows pop up
      ???
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      CBMatt

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      Re: Multiple Window pop-up
      « Reply #4 on: June 27, 2007, 02:51:04 PM »
      Have you scanned with AVG yet?  If not, update it and scan with it in Safe Mode.  Let it clean whatever it finds, and see if that makes a difference.

      System Restore is also an option.  Have you tried using it to go back a couple of days?

      Although it's a bit of a longshot...have you tried opening programs with the keyboard?  Just click on an empty space of the desktop/folder, navigate with the arrows, and use Enter to start a program.  Does it still open multiple windows?

      Also...can you think of any changes you've made recently?
      And is this computer still under warranty?
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      An undefined problem has an infinite number of solutions.
      由obert A. Humphrey

      lesterj2

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        Re: Multiple Window pop-up
        « Reply #5 on: June 28, 2007, 06:14:56 AM »
        Quote
        Have you scanned with AVG yet?  If not, update it and scan with it in Safe Mode.  Let it clean whatever it finds, and see if that makes a difference.


        yes ive scanned and it found a virus... after the scan it stopped doing multiple window pop-ups... but when i try to delete the program which it was found... it will not let me remove the program...


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        The Saviour

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        Re: Multiple Window pop-up
        « Reply #6 on: June 28, 2007, 06:37:41 AM »
        After a scan...your malware software will try to delete the infection it finds...if it can't delete it...it should quarantine it.  While it is quarantined, it poses no threat to your computer.
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        uesquebeathus



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          Re: Multiple Window pop-up
          « Reply #7 on: June 28, 2007, 06:53:34 AM »
          if you do know where the program is, it could be possible to remove it in safe mode

          look at this for some inspiration 15 ways to remove stubborn files, which just proves you are not alone with this type of problem

          http://winhlp.com/WxCannotDelete.htm
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          Please give as much information regarding the Specification and components of your computer and a note about what you were doing when the problem arose and any other relevant thing that you think may help.

          CBMatt

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          Re: Multiple Window pop-up
          « Reply #8 on: June 28, 2007, 01:11:12 PM »
          Using Pocket KillBox in Safe Mode should be enough.

          What's the program that was found?
          I think posting a HijackThis log would be in your best interest.
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          An undefined problem has an infinite number of solutions.
          由obert A. Humphrey

          The Saviour

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          Re: Multiple Window pop-up
          « Reply #9 on: June 28, 2007, 02:44:11 PM »
          I'm not trying to hijack this thread, but correct me if I'm wrong...

          As long as your malware protection finds an infection and cannot delete it...isn't there the option to quarantine it?

          That being said...if it's quarantined...it does not pose a threat to your PC...so why remove it?

          Seems to me...this is overkill.  As long as the pop-up solution is solved...and the item is quarantined...the user will be okay...wouldn't you say?

          Just an opinion.
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          CBMatt

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          Re: Multiple Window pop-up
          « Reply #10 on: June 28, 2007, 04:21:51 PM »
          It's true that a quarantined infection doesn't pose a threat.  However, any related files should be removed as a precaution.  There could be leftover traces of the infection that aren't detected, and in some cases, leftover files could lead to the re-infection of a computer.  These steps aren't always necessary, but I prefer to be thorough and do my best to ensure that the problems won't return.  I even suggest deleting quarantined files (I personally feel more comfortable having them gone), but that's entirely up to the user.
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          An undefined problem has an infinite number of solutions.
          由obert A. Humphrey

          The Saviour

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          Re: Multiple Window pop-up
          « Reply #11 on: June 28, 2007, 04:27:13 PM »
          Appreciate the info, Chris...

          Isn't it also true, that prefetch, which is the basis for Windows Sytem Restore could also reinfect one's PC?

          I mean, shouldn't one turn System Restore off when trying to rid their computer of trojans and such.  Granted...turning System Restore off deletes all saved restore points, but doesn't this action ensure the affected prefetch files will not reinfect one's machine?
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          CBMatt

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          Re: Multiple Window pop-up
          « Reply #12 on: June 28, 2007, 04:46:12 PM »
          That's true, to an extent.  System Restore files can re-infect your computer, but only if you use the System Restore feature.  Otherwise, the files aren't active and aren't accessed by any programs.  I don't tell users to shut off System Restore during the cleaning process because if something goes wrong and they need to use System Restore, they're out of luck.  An infected restore point is better than no restore point at all.  However, once a user's computer has been confirmed as clean, then I ask them to turn off System Restore, reboot, and then turn it back on and create a fresh clean restore point.
          « Last Edit: June 28, 2007, 06:25:13 PM by CBMatt »
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          An undefined problem has an infinite number of solutions.
          由obert A. Humphrey

          The Saviour

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          Re: Multiple Window pop-up
          « Reply #13 on: June 28, 2007, 05:24:57 PM »
          Thanks for that info, Chris...
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          CBMatt

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          Re: Multiple Window pop-up
          « Reply #14 on: June 28, 2007, 06:26:12 PM »
          No problem, Steve.


          Lester...how are things working out for you?
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          An undefined problem has an infinite number of solutions.
          由obert A. Humphrey
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