IE6 & firefox not working, computer connected to internet

[ppawgreen]

My granddaughters compact presario lap top, will not open sites in ie6 or firefox. It shows that it is connected via an Intel Pro wireless 2200BG adapter and can download some updates of other programs. It is running xp home Edition w/sp2. I have ran avast, ad-aware, cyberdefender, and regestry mechanic but no help. Here is an ipconfig file that I ran the other day.
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Blondie>ipconfig /all

Windows IP Configuration

        Host Name . . . . . . . . . . . . : Jaimie
        Primary Dns Suffix  . . . . . . . :
        Node Type . . . . . . . . . . . . : Unknown
        IP Routing Enabled. . . . . . . . : No
        WINS Proxy Enabled. . . . . . . . : No
        DNS Suffix Search List. . . . . . : netgear

Ethernet adapter Wireless Network Connection:

        Connection-specific DNS Suffix  . : netgear
        Description . . . . . . . . . . . : Intel(R) PRO/Wireless 2200BG Network
 Connection
        Physical Address. . . . . . . . . : 00-15-00-3A-30-98
        Dhcp Enabled. . . . . . . . . . . : Yes
        Autoconfiguration Enabled . . . . : Yes
        IP Address. . . . . . . . . . . . : 192.168.1.4
        Subnet Mask . . . . . . . . . . . : 255.255.255.0
        Default Gateway . . . . . . . . . : 192.168.1.1
        DHCP Server . . . . . . . . . . . : 192.168.1.1
        DNS Servers . . . . . . . . . . . : 192.168.1.1
        Lease Obtained. . . . . . . . . . : Friday, August 17, 2007 8:30:55 PM
        Lease Expires . . . . . . . . . . : Saturday, August 18, 2007 8:30:55 PM

and a hijack file
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 3:47:43 PM, on 8/16/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\WINDOWS\system32\LxrJD31s.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\Program Files\Java\j2re1.4.2_05\bin\jusched.exe
C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb07.exe
C:\WINDOWS\system32\hphmon04.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\Program Files\CyberDefender\AntiSpyware\cdas85.exe
C:\Program Files\Uniblue\RegistryBooster 2\RegistryBooster.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnf.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Utilities\hijackthis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://safesearch.cyberdefender.com/smallsearch.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=Q105&bd=presario&pf=laptop
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: ST - {9394EDE7-C8B5-483E-8773-474BF36AF6E4} - C:\Program Files\MSN Apps\ST\01.03.0000.1005\en-xu\stmain.dll
O2 - BHO: MSNToolBandBHO - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.5000.1021\en-us\msntb.dll
O2 - BHO: CyberDefender safeSEARCH - {F35CE83E-9EBF-40d5-AE87-53F982389740} - C:\Documents and Settings\Blondie\Local Settings\Application Data\CyberDefender\ssstbar.dll
O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.5000.1021\en-us\msntb.dll
O3 - Toolbar: CyberDefender safeSEARCH - {F35CE83E-9EBF-40d5-AE87-53F982389740} - C:\Documents and Settings\Blondie\Local Settings\Application Data\CyberDefender\ssstbar.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_05\bin\jusched.exe
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [eabconfg.cpl] C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe /Start
O4 - HKLM\..\Run: [Cpqset] C:\Program Files\HPQ\Default Settings\cpqset.exe
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb07.exe
O4 - HKLM\..\Run: [HPHmon04] C:\WINDOWS\system32\hphmon04.exe
O4 - HKLM\..\Run: [HPHUPD04] "C:\Program Files\HP Photosmart 11\hphinstall\UniPatch\hphupd04.exe"
O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [CyberDefender Early Detection Center] "C:\Program Files\CyberDefender\AntiSpyware\cdas85.exe" /minimize
O4 - HKCU\..\Run: [Uniblue RegistryBooster 2] C:\Program Files\Uniblue\RegistryBooster 2\RegistryBooster.exe /S
O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_05\bin\npjpi142_05.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_05\bin\npjpi142_05.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=Q105&bd=presario&pf=laptop
O16 - DPF: {1D6711C8-7154-40BB-8380-3DEA45B69CBF} -
O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft AB - C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
O23 - Service: HP WMI Interface (hpqwmi) - Hewlett-Packard Development Company, L.P. - C:\Program Files\HPQ\SHARED\HPQWMI.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Lexar JD31 (LxrJD31s) - Unknown owner - C:\WINDOWS\SYSTEM32\LxrJD31s.exe
O23 - Service: Pml Driver HPH11 - HP - C:\WINDOWS\system32\HPHipm11.exe

--
End of file - 6138 bytes

Any help would be greatly appreaciated. Thanks in advance .

[ppawgreen]

I forgot to say that I went into internet options and reset to default level, security-privacy and advanced. Connections is set to never dial and lan settings set to auto detect. In network connections the wireless connection say's connected and firewalled ( i tried the firewall disabled) and I disabled both the 1394 and dialup connections.

[soybean]

I think I'd try disabling CyberDefender and see if that makes a difference.

[JXY]

hmmm....it seems like you've chosen to manually input your ip adress.

go to network connections > local area network > properties > scroll down to TCP/IP > properties > and choose to automatically detect ip address.

[ppawgreen]

Thanks for the suggestions, I installed cyberdefender after the problem existed. And I will tryto set the tcp/ip tomorrow and get back to you. We had a death in the family and I havent been able to get to the computer. Thanks again.

[ppawgreen]

I had a few min.s so I checked the tcp/ip properties and it is set to obtain an IP address automatically and obtain DNS server address automatically

[JXY]

is it only ie7 and firefox which can't browse webpages?

if it is, then i guess we can determine that it's due to browser settings.

if it's not...then.

I'll see what i can think of.

[JoeMama]

Try the winsock fix

http://www.snapfiles.com/get/winsockxpfix.html

[ppawgreen]

I ran the winsockxpfix but that did not help. keep the sugestions coming and thank's for the help.

[ppawgreen]

I think that I may have another problem, tonight I tried to run avast & adaware while in safe mode and the computer shut down several times. Both run fine in regular windows. Should I take this safe mode problem to another forum or could this be related to my browser problem. Thanks

[JXY]

it shouldn't be related to your browser, however there still is a possiblity.

i'd still like an answer to my previous question.

is it only your ie7 and firefox which can't browse webpages?

[ppawgreen]

Actually I only have IE6 and firefox for browsers and I cant get on the net with either. Every so often a page will load (rarely) with no pixs  but if you click on a link it goes back to"The page cannot be displayed" screen. Also auto-updates are loading but if I try to update from the program it will not connect. Hope this helps. Would it help if I get opera and try it.

[JXY]

try downloading internet ex. 7.
http://www.microsoft.com/windows/products/winfamily/ie/default.mspx

[ppawgreen]

I downloaded and installed IE7 Still shows the cannot display screen. Just before I installed ie7, avast updated new definitions. The connection works but not the browsers. I am ready for the next procedure. Thanks for the help!

[JoeMama]

Try this:
http://windowsxp.mvps.org/IEFIX.htm