IE6 & firefox not working, computer connected to internet

[ppawgreen]

My granddaughters compact presario lap top, will not open sites in ie6 or firefox. It shows that it is connected via an Intel Pro wireless 2200BG adapter and can download some updates of other programs. It is running xp home Edition w/sp2. I have ran avast, ad-aware, cyberdefender, and regestry mechanic but no help. Here is an ipconfig file that I ran the other day.
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Blondie>ipconfig /all

Windows IP Configuration

        Host Name . . . . . . . . . . . . : Jaimie
        Primary Dns Suffix  . . . . . . . :
        Node Type . . . . . . . . . . . . : Unknown
        IP Routing Enabled. . . . . . . . : No
        WINS Proxy Enabled. . . . . . . . : No
        DNS Suffix Search List. . . . . . : netgear

Ethernet adapter Wireless Network Connection:

        Connection-specific DNS Suffix  . : netgear
        Description . . . . . . . . . . . : Intel(R) PRO/Wireless 2200BG Network
 Connection
        Physical Address. . . . . . . . . : 00-15-00-3A-30-98
        Dhcp Enabled. . . . . . . . . . . : Yes
        Autoconfiguration Enabled . . . . : Yes
        IP Address. . . . . . . . . . . . : 192.168.1.4
        Subnet Mask . . . . . . . . . . . : 255.255.255.0
        Default Gateway . . . . . . . . . : 192.168.1.1
        DHCP Server . . . . . . . . . . . : 192.168.1.1
        DNS Servers . . . . . . . . . . . : 192.168.1.1
        Lease Obtained. . . . . . . . . . : Friday, August 17, 2007 8:30:55 PM
        Lease Expires . . . . . . . . . . : Saturday, August 18, 2007 8:30:55 PM

and a hijack file
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 3:47:43 PM, on 8/16/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\WINDOWS\system32\LxrJD31s.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\Program Files\Java\j2re1.4.2_05\bin\jusched.exe
C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb07.exe
C:\WINDOWS\system32\hphmon04.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\Program Files\CyberDefender\AntiSpyware\cdas85.exe
C:\Program Files\Uniblue\RegistryBooster 2\RegistryBooster.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnf.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Utilities\hijackthis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://safesearch.cyberdefender.com/smallsearch.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=Q105&bd=presario&pf=laptop
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: ST - {9394EDE7-C8B5-483E-8773-474BF36AF6E4} - C:\Program Files\MSN Apps\ST\01.03.0000.1005\en-xu\stmain.dll
O2 - BHO: MSNToolBandBHO - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.5000.1021\en-us\msntb.dll
O2 - BHO: CyberDefender safeSEARCH - {F35CE83E-9EBF-40d5-AE87-53F982389740} - C:\Documents and Settings\Blondie\Local Settings\Application Data\CyberDefender\ssstbar.dll
O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.5000.1021\en-us\msntb.dll
O3 - Toolbar: CyberDefender safeSEARCH - {F35CE83E-9EBF-40d5-AE87-53F982389740} - C:\Documents and Settings\Blondie\Local Settings\Application Data\CyberDefender\ssstbar.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_05\bin\jusched.exe
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [eabconfg.cpl] C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe /Start
O4 - HKLM\..\Run: [Cpqset] C:\Program Files\HPQ\Default Settings\cpqset.exe
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb07.exe
O4 - HKLM\..\Run: [HPHmon04] C:\WINDOWS\system32\hphmon04.exe
O4 - HKLM\..\Run: [HPHUPD04] "C:\Program Files\HP Photosmart 11\hphinstall\UniPatch\hphupd04.exe"
O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [CyberDefender Early Detection Center] "C:\Program Files\CyberDefender\AntiSpyware\cdas85.exe" /minimize
O4 - HKCU\..\Run: [Uniblue RegistryBooster 2] C:\Program Files\Uniblue\RegistryBooster 2\RegistryBooster.exe /S
O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_05\bin\npjpi142_05.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_05\bin\npjpi142_05.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=Q105&bd=presario&pf=laptop
O16 - DPF: {1D6711C8-7154-40BB-8380-3DEA45B69CBF} -
O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft AB - C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
O23 - Service: HP WMI Interface (hpqwmi) - Hewlett-Packard Development Company, L.P. - C:\Program Files\HPQ\SHARED\HPQWMI.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Lexar JD31 (LxrJD31s) - Unknown owner - C:\WINDOWS\SYSTEM32\LxrJD31s.exe
O23 - Service: Pml Driver HPH11 - HP - C:\WINDOWS\system32\HPHipm11.exe

--
End of file - 6138 bytes

Any help would be greatly appreaciated. Thanks in advance .

[ppawgreen]

I forgot to say that I went into internet options and reset to default level, security-privacy and advanced. Connections is set to never dial and lan settings set to auto detect. In network connections the wireless connection say's connected and firewalled ( i tried the firewall disabled) and I disabled both the 1394 and dialup connections.

[soybean]

I think I'd try disabling CyberDefender and see if that makes a difference.

[JXY]

hmmm....it seems like you've chosen to manually input your ip adress.

go to network connections > local area network > properties > scroll down to TCP/IP > properties > and choose to automatically detect ip address.

[ppawgreen]

Thanks for the suggestions, I installed cyberdefender after the problem existed. And I will tryto set the tcp/ip tomorrow and get back to you. We had a death in the family and I havent been able to get to the computer. Thanks again.

[ppawgreen]

I had a few min.s so I checked the tcp/ip properties and it is set to obtain an IP address automatically and obtain DNS server address automatically

[JXY]

is it only ie7 and firefox which can't browse webpages?

if it is, then i guess we can determine that it's due to browser settings.

if it's not...then.

I'll see what i can think of.

[JoeMama]

Try the winsock fix

http://www.snapfiles.com/get/winsockxpfix.html

[ppawgreen]

I ran the winsockxpfix but that did not help. keep the sugestions coming and thank's for the help.

[ppawgreen]

I think that I may have another problem, tonight I tried to run avast & adaware while in safe mode and the computer shut down several times. Both run fine in regular windows. Should I take this safe mode problem to another forum or could this be related to my browser problem. Thanks

[JXY]

it shouldn't be related to your browser, however there still is a possiblity.

i'd still like an answer to my previous question.

is it only your ie7 and firefox which can't browse webpages?

[ppawgreen]

Actually I only have IE6 and firefox for browsers and I cant get on the net with either. Every so often a page will load (rarely) with no pixs  but if you click on a link it goes back to"The page cannot be displayed" screen. Also auto-updates are loading but if I try to update from the program it will not connect. Hope this helps. Would it help if I get opera and try it.

[JXY]

try downloading internet ex. 7.
http://www.microsoft.com/windows/products/winfamily/ie/default.mspx

[ppawgreen]

I downloaded and installed IE7 Still shows the cannot display screen. Just before I installed ie7, avast updated new definitions. The connection works but not the browsers. I am ready for the next procedure. Thanks for the help!

[JoeMama]

Try this:
http://windowsxp.mvps.org/IEFIX.htm

[JXY]

try what Joemama recommended.

But....

if THAT doesn't work, then it could be that there's a missing file or reg. entry, possibly removed by accident or a program (registry cleaner maybe).

now, you can always do a system restore, to restore those files and reg. entries.

OR if you're system restore doesn't work or is turned off, you can re-install windows COMPLETELY, and that MAY help. but only do that as a last resort!!

Finally, it could be that your ip adress is malfunctioning.

if your desk top computer (if you have one) is expierencing the same problem, it is more likely that this is so. You can always contact you ISP and ask them to give you a new ip adress. 

[ppawgreen]

I downloaded IEFIX and tried to run it. It said that IE7 is not currently supported.
I guess that I am going to have to re-install windows, If I can get the disk from my grand-daughter. Just for info, yesterday when I opened IE the page loaded (very slow)but with half of the Pix's. Tonight when I opened MSN the whole site opened (again very slow). But when I clicked on a link I got the "cannot display the webpage". It seems that I am getting close, just no teddy bear. By the way My desktop and Laptop are working fine and when my other grand-duaghter uses her laptop on my wireless it works also. Thanks for all the help.

[JXY]

try your ISP. if they can't determine the problem, then...back up your data, take one last look at your system, reboot pc, install windows. *sad song plays in background*
 

[ppawgreen]

Sorry I havent been around, been busy. I have tried to reinstall windows XP but the computer shuts down in the middle of re instaling. Must have a virus or something? What would be the best forum to go to to get help with this problem.

[JXY]

try the virus and spyware forum
you'll recieve specialist help there.
try giving them an updated log of hijack this.

[The Saviour]

You can always try reinitializing the hard drive, partition and format it...making sure your XP media is clean and then try the reinstall.

Reinitializing the hard drive basically writes zeros to each sector of the hard drive...

This process is almost like you going out and buying a new hard drive...all you have to do is prepare it for the installation of your operating system.

It would help if I knew the manufacturer and model of your hard drive...this way I could steer you in the right direction, so you can obtain the correct diagnostic software to perform the above process to ready the hard drive.

I'll wait for a response...

[ppawgreen]

Thank you for the response. I cant tell you the hard drive without taking the drive out. After trying several times to reinstall the computer is letting me format the hard drive. this may take some time and I have to get up at 4am to go to work tomorrow, so I will have to continue this tomorrow night. I will let you know how this works. Hopefuly this will let me make a clean install. Thanks again.

[ppawgreen]

I reformated the hard drive (seagate momentus 5400.2) tried to install windows and about half way the computer shut down. now every time I try to install windows the computer shuts down at various stages. I was hoping that re-installing windows would do the trick but I cant even do that now. all sugestions would be appreciated.

[The Saviour]

Are you sure your CPU isn't overheating?  Have you looked at the inside of your computer...dust build-up around the vents and the CPU and power supply fans?  Blow the dust out with compressed air...not a vacuum cleaner.  Be careful of ESD...

Keep us posted...

[ppawgreen]

This is a laptop compact presario v2000. It just shut down again and I checked the hard drive and CPU and neither were hot. Is the fan supposed to run all the time or is it on a thermostat. I was watching and did not see it spinning. I did not have the problem of shutingdown until recently. It could be a new problem not caused by the other problems I was having. When it rains it pour's.

[The Saviour]

If the computer is shutting down during the reinstallation of your OS, then either the computer is overheating...there's a hardware failure (possibly HD related)...

You also mentioned the computer isn't hot, but you also stated the fan isn't running either...if it's not...then you may be experiencing an over heating issue.

[ppawgreen]

Thanks for the info. I am taking the computer apart now to see what I can find. Thanks again. Wooa! I just remembered that I bought a service contract on this computer so I guess I will take it to them. Thank's to everyone that helped. You are a great group of people.

[JXY]

don't mention it. 

[The Saviour]

Thanks for the kind words...

It's funny when you mention forgotten service contracts...happens to the best of us...

At least you found out before you opened the thing up...