IE6 & firefox not working, computer connected to internet

[JXY]

try what Joemama recommended.

But....

if THAT doesn't work, then it could be that there's a missing file or reg. entry, possibly removed by accident or a program (registry cleaner maybe).

now, you can always do a system restore, to restore those files and reg. entries.

OR if you're system restore doesn't work or is turned off, you can re-install windows COMPLETELY, and that MAY help. but only do that as a last resort!!

Finally, it could be that your ip adress is malfunctioning.

if your desk top computer (if you have one) is expierencing the same problem, it is more likely that this is so. You can always contact you ISP and ask them to give you a new ip adress. 

[ppawgreen]

I downloaded IEFIX and tried to run it. It said that IE7 is not currently supported.
I guess that I am going to have to re-install windows, If I can get the disk from my grand-daughter. Just for info, yesterday when I opened IE the page loaded (very slow)but with half of the Pix's. Tonight when I opened MSN the whole site opened (again very slow). But when I clicked on a link I got the "cannot display the webpage". It seems that I am getting close, just no teddy bear. By the way My desktop and Laptop are working fine and when my other grand-duaghter uses her laptop on my wireless it works also. Thanks for all the help.

[JXY]

try your ISP. if they can't determine the problem, then...back up your data, take one last look at your system, reboot pc, install windows. *sad song plays in background*
 

[ppawgreen]

Sorry I havent been around, been busy. I have tried to reinstall windows XP but the computer shuts down in the middle of re instaling. Must have a virus or something? What would be the best forum to go to to get help with this problem.

[JXY]

try the virus and spyware forum
you'll recieve specialist help there.
try giving them an updated log of hijack this.

[The Saviour]

You can always try reinitializing the hard drive, partition and format it...making sure your XP media is clean and then try the reinstall.

Reinitializing the hard drive basically writes zeros to each sector of the hard drive...

This process is almost like you going out and buying a new hard drive...all you have to do is prepare it for the installation of your operating system.

It would help if I knew the manufacturer and model of your hard drive...this way I could steer you in the right direction, so you can obtain the correct diagnostic software to perform the above process to ready the hard drive.

I'll wait for a response...

[ppawgreen]

Thank you for the response. I cant tell you the hard drive without taking the drive out. After trying several times to reinstall the computer is letting me format the hard drive. this may take some time and I have to get up at 4am to go to work tomorrow, so I will have to continue this tomorrow night. I will let you know how this works. Hopefuly this will let me make a clean install. Thanks again.

[ppawgreen]

I reformated the hard drive (seagate momentus 5400.2) tried to install windows and about half way the computer shut down. now every time I try to install windows the computer shuts down at various stages. I was hoping that re-installing windows would do the trick but I cant even do that now. all sugestions would be appreciated.

[The Saviour]

Are you sure your CPU isn't overheating?  Have you looked at the inside of your computer...dust build-up around the vents and the CPU and power supply fans?  Blow the dust out with compressed air...not a vacuum cleaner.  Be careful of ESD...

Keep us posted...

[ppawgreen]

This is a laptop compact presario v2000. It just shut down again and I checked the hard drive and CPU and neither were hot. Is the fan supposed to run all the time or is it on a thermostat. I was watching and did not see it spinning. I did not have the problem of shutingdown until recently. It could be a new problem not caused by the other problems I was having. When it rains it pour's.

[The Saviour]

If the computer is shutting down during the reinstallation of your OS, then either the computer is overheating...there's a hardware failure (possibly HD related)...

You also mentioned the computer isn't hot, but you also stated the fan isn't running either...if it's not...then you may be experiencing an over heating issue.

[ppawgreen]

Thanks for the info. I am taking the computer apart now to see what I can find. Thanks again. Wooa! I just remembered that I bought a service contract on this computer so I guess I will take it to them. Thank's to everyone that helped. You are a great group of people.

[JXY]

don't mention it. 

[The Saviour]

Thanks for the kind words...

It's funny when you mention forgotten service contracts...happens to the best of us...

At least you found out before you opened the thing up...