can't sign in to ebay get blank screen with https://signin.ebay.com/ws/eBayISAPI

[girlinterrupted]

Hello...I can not sign in to ebay, after putting in user name and password it goes to a blank screen with this    https://signin.ebay.com/ws/eBayISAPI.dll?co_partnerid=2&siteid=0&UsingSSL=1     in the address.  Can you please tell me what is wrong? 

I have windows xp, dell inspiron 1150 lap top.  I can log in on my other computer.  thank you

[unlovedwarrior]

get ccleaner from www.ccleaner.com

run it and try it. if its still not working then tell me what browser your using.. ie7 or ie6 or firefox etc

[girlinterrupted]

thanks for your help I ran it, but still can't log in.  I belive I am using internet exployer 7.

Also I don't know if this means anything but before I log in I get a Security Alert telling me that the name on the security certificates is invalid or does not match the name of the site.  I usually say yes and proceed.  Although I don't  remember this message popping up before

[unlovedwarrior]

it might try this

if using internet explorer 7.. go to tools internet options and set each tab to defualt and restart internet explorer

[girlinterrupted]

OK I tired that but now I get this message  "The security certificate presented by this website was issued for a different website's address.  Security certificate problems may indicate an attempt to fool you or intercept any data you send to the server.   "  if I continue it goes to that blank screen with "https://signin.ebay.com/ws/eBayISAPI.dll?co_partnerid=2&siteid=0&UsingSSL=1" highlighed in pink. Did a setting get changed, ebay should be a secure sight!!  I never had any problem before, of course now that I want to sell something I can't log in.

[unlovedwarrior]

try firefox until we can sort this out

[girlinterrupted]

I downloaded foxfire...but it still won't let me in.  The message about the certificate still comes up.  I tired to get help from ebay, but since I can log in on another computer they said they couldn't help me...go figure.  Any more suggestions before I call geeks?  thanks so much!

[Fed]

It sounds like your browser is being redirected, start with these 2 online scans then get back to us.
Ewido/AVG Anti-Spyware Online Scan
Panda Activescan

[girlinterrupted]

OK I tired those scans and it still doesn't work!!  Is there any hope?  I still get the certificate message!  thanks for all your suggestions so far!!

[unlovedwarrior]

can you take a screenshot of this for us

[girlinterrupted]

  There is a problem with this website's security certificate.
 
   
 The security certificate presented by this website was issued for a different website's address.

Security certificate problems may indicate an attempt to fool you or intercept any data you send to the server. 
  We recommend that you close this webpage and do not continue to this website. 
  Click here to close this webpage. 
  Continue to this website (not recommended). 
     More information


If you arrived at this page by clicking a link, check the website address in the address bar to be sure that it is the address you were expecting.
When going to a website with an address such as https://example.com, try adding the 'www' to the address, https://www.example.com.
If you choose to ignore this error and continue, do not enter private information into the website.

For more information, see "Certificate Errors" in Internet Explorer Help.
 
I copied and pasted what it says..will that work?  Not sure how to get a screen shot.
https://signin.ebay.com/ws/eBayISAPI.dll?SignIn&ru=http%3A//ebay.com/&_trksid=m37

the tab saysCertificate Error:  Navigation Blocked

thanks!

[unlovedwarrior]

ok go to windows update do the custom option and update anything there i bet there might be a Certification update. if there is one after the update try logging into ebay.  then follow
this guide and then this one and see if that helps

[girlinterrupted]

OK I tried that also cannot still get on!  Although on scan said I had a .dll error.  I googled it and downloaded a reg scan, which found errors.  It fixed some and said I needed to pay to fix the rest.  Does this sound like something I need to do?  Ok thanks!!

[unlovedwarrior]

remove that program and google eusing registry cleaner, its free

[girlinterrupted]

OK I tired that...it still does not work I still get blocked   thanks..is it hopeless??!!