can't sign in to ebay get blank screen with https://signin.ebay.com/ws/eBayISAPI

[CBMatt]

These two files are in your running processes...

C:\WINDOWS\inf\svchost\svchost.exe
C:\WINDOWS\inf\svchost.exe

I don't know if they're related to your problem, but you should get rid of them.  Reboot into Safe Mode, enable hidden files and folders, and delete those two files.  Don't get them confused with C:\WINDOWS\system32\svchost.exe, which is legit.  If you have any problems deleting those files (you may need the help of Killbox), let me know.  You should post a new HijackThis log so I can see if we're making any progress.

[girlinterrupted]

I deleted..still not working.  I have questions I am no pro but..maybe I deleted that dll file thats let me share?  Is it possible to download that dll file?  (hey I don't even know what a dll is so I could be total off based! ).  I am just desperate since most geek/tech stores are closed.

[CBMatt]

It's possible that a missing file could be causing problems, but I think it's unlikely.  However, we may be able to find out.  Do you have an official Windows CD for your computer?  Do you have trouble logging into other sites, or just eBay?  Also, have you tried contacting eBay to get their opinion?

I'm still interested in seeing a new HijackThis log.

[girlinterrupted]

OK last time here...do I go to another forum to start as a new hyjack?   I did ask ebay  and they said since I can log on from another computer that is my laptop not their problem.  Last night Dell logged on to my computer..basically did what everyone told me here to do and still couldn't fix it (they tired for about 2 hours!)..he said it was ebay's problem, since I only have a problem with their website!! I really don't want to pay someone big bucks to tell me the same thing and not fix it.  Any other suggestion would be greatly appreciated!!

[unlovedwarrior]

no you can post it in this topic, it might just take more than one post to get the complete thing posted

[Fed]

How did you set IE to it's defaults?
Was it something like the following?

1. Start
2. Settings
3. Control Panel
4. Internet Options
5. Security tab
6. Reset all 4 security zones to Default
 
1. Start
2. Settings
3. Control Panel
4. Internet Options
5. Privacy
6. Restore 1 Default button
 
1. Start
2. Settings
3. Control Panel
4. Internet Options
5. Advanced
6. Restore 1 Default button

You may need to do the following as well
 
1. Start
2. Settings
3. Control Panel
4. Internet Options
5. General tab
6. Remove cookies, temporary files and history

Kudos to Raptor.

Yes or no would be helpful, did you use the 6 default buttons?

[girlinterrupted]

yes