Problem with my Modem

[Aprentice08]

Hello guys,

I have a Dell pc windows XP..my problem is that my modem conection is gone..
I did ckdsk /r did not do anything i reinstalled the drivers to the modem from the Dell
drivers cd still nothing changes if I go to Start..setting..control panel..and them
try to open phone and modem it would not open...any ideas 


Thanks for your help!!

[The Saviour]

When did this start?

Any recent hardware or software changes?

Open Control Panel/System/Hardware Tab/Device Manager button...

Do you see any yellow exclamation points next to any of your hardware?

Please post back with answers to the above questions...thanks.

[Aprentice08]

When did this start?

Any recent hardware or software changes?

Open Control Panel/System/Hardware Tab/Device Manager button...

Do you see any yellow exclamation points next to any of your hardware?

Please post back with answers to the above questions...thanks.

Hello Saviour

I just found out that a coworker had to reinstalled windows XP to this pc..due to al lockup in the system...but before that the modem was working ok.


I did what you told me went to the Device manager button and I don't see any yellow
exclamation..but if  I go to control panel and doble click in the phone and modem icon I
get this error message....Phone and modem control panel can not be opened. You may have a problem starting telephony service.

[The Saviour]

1. Click Start, click Run, type services.msc in the Open box, and then click OK.
2. Double-click Telephony.
3. On the General tab, click Manual in the Startup type box, and then click OK. 
4. Restart the computer.

Keep us posted...

[Aprentice08]

1. Click Start, click Run, type services.msc in the Open box, and then click OK.
2. Double-click Telephony.
3. On the General tab, click Manual in the Startup type box, and then click OK. 
4. Restart the computer.

Keep us posted...

I'll do that ...thanks for your help...I'll keep you guys posted.

 

[Aprentice08]

That fix the problem Saviour....Thanks a lot for your help!!!

 

[The Saviour]

You're welcome...