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Author Topic: hi_jack_this_log  (Read 19610 times)

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solotekk

    Topic Starter


    Beginner

    hi_jack_this_log
    « on: December 30, 2007, 08:06:18 PM »
    hello, can you take a look at this hi jack this log?
    In the meantime, I am following evilfantasy's Malware Removal Guide.
    Your help is appreciated.

    thanks,
    Solotekk





    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 9:52:12 PM, on 12/30/2007
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v7.00 (7.00.6000.20627)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\system32\netdde.exe
    C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
    C:\PROGRA~1\Grisoft\AVG7\avgfwsrv.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
    C:\WINDOWS\system32\mdm.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\wuauclt.exe
    C:\PROGRA~1\Grisoft\AVG7\avgrssvc.exe
    C:\PROGRA~1\Grisoft\AVG7\avgrssvc.exe
    C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
    C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
    C:\PROGRA~1\Grisoft\AVG7\avgcc.exe
    C:\Program Files\Common Files\Lenovo\Scheduler\tvtsched.exe
    C:\Program Files\Common Files\Lenovo\Scheduler\scheduler_proxy.exe
    c:\program files\lenovo\system update\suservice.exe
    C:\PROGRA~1\Grisoft\AVG7\avgwb.dat
    C:\WINDOWS\system32\wuauclt.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://g.msn.com/0SEENUS/SAOS01?FORM=TOOLBR
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://g.msn.com/0SEENUS/SAOS01?FORM=TOOLBR
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
    O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
    O2 - BHO: (no name) - {326A64FA-D569-EEE9-1A12-8A8DB82287C3} - C:\WINDOWS\system32\rfrbv.dll (file missing)
    O2 - BHO: (no name) - {4EDBDE99-610F-0DDC-2971-3CB60B49F29C} - (no file)
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
    O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll
    O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll
    O3 - Toolbar: (no name) - {E0E899AB-F487-11D5-8D29-0050BA6940E3} - (no file)
    O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
    O4 - HKLM\..\Run: [TP4EX] tp4ex.exe
    O4 - HKLM\..\Run: [TrackPointSrv] tp4serv.exe
    O4 - HKLM\..\Run: [UIUCU] C:\DOCUME~1\brainiak\LOCALS~1\Temp\UIUCU.EXE -CLEAN_UP
    O4 - HKLM\..\Run: [TVT Scheduler Proxy] C:\Program Files\Common Files\Lenovo\Scheduler\scheduler_proxy.exe
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [Yahoo! Pager] "C:\PROGRA~1\Yahoo!\MESSEN~1\YAHOOM~1.EXE" -quiet
    O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
    O4 - HKUS\S-1-5-19\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: []  (User 'NETWORK SERVICE')
    O4 - HKUS\S-1-5-18\..\Run: []  (User 'SYSTEM')
    O4 - HKUS\S-1-5-18\..\RunOnce: []  (User 'SYSTEM')
    O4 - HKUS\.DEFAULT\..\Run: []  (User 'Default user')
    O4 - HKUS\.DEFAULT\..\RunOnce: []  (User 'Default user')
    O4 - Global Startup: Belkin Wireless Client Utility.lnk = C:\Program Files\Belkin\F5D9050\Belkinwcui.exe
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
    O9 - Extra button: PalTalk - {4EAFEF58-EEFA-4116-983D-03B49BCBFFFE} - C:\Program Files\Paltalk Messenger\Paltalk.exe
    O9 - Extra button: Magic Nettrace - {92848C13-5482-49CB-B31C-CA8D74EFF508} - C:\Program Files\Magic NetTrace\MTIE.exe
    O9 - Extra 'Tools' menuitem: &Magic Nettrace - {92848C13-5482-49CB-B31C-CA8D74EFF508} - C:\Program Files\Magic NetTrace\MTIE.exe
    O9 - Extra button: HotWhois - {CF4DA62E-8A85-4C89-8232-F555BC352B0B} - C:\Program Files\HotWhois\AWIE.exe
    O9 - Extra 'Tools' menuitem: &HotWhois - {CF4DA62E-8A85-4C89-8232-F555BC352B0B} - C:\Program Files\HotWhois\AWIE.exe
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll
    O16 - DPF: {2DAD3559-2923-4935-AD49-B673D2539944} (IASRunner Class) - https://www-307.ibm.com/pc/support/access/aslibmain/content/AcpIR.cab
    O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1185379492998
    O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1185379478327
    O16 - DPF: {74FFE28D-2378-11D5-990C-006094235084} (IBM Access Support) - http://www-307.ibm.com/pc/support/IbmEgath.cab
    O17 - HKLM\System\CCS\Services\Tcpip\..\{55CEAA12-2A7C-440E-A4CA-8C2172AC4282}: NameServer = 192.168.0.1
    O17 - HKLM\System\CCS\Services\Tcpip\..\{80FD5D26-36C8-42DD-AB4E-F9231C6C3BD3}: NameServer = 65.24.7.3,65.24.7.6
    O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
    O20 - Winlogon Notify: ACNotify - ACNotify.dll (file missing)
    O20 - Winlogon Notify: avgwlntf - C:\WINDOWS\SYSTEM32\avgwlntf.dll
    O23 - Service: ACU Configuration Service (ACS) - Unknown owner - C:\WINDOWS\system32\acs.exe
    O23 - Service: Adobe Version Cue CS3 - Adobe Systems Incorporated - C:\Program Files\Common Files\Adobe\Adobe Version Cue CS3\Server\bin\VersionCueCS3.exe
    O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
    O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
    O23 - Service: AVG7 Resident Shield Service (AvgCoreSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgrssvc.exe
    O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
    O23 - Service: AVG Firewall (AVGFwSrv) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgfwsrv.exe
    O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
    O23 - Service: System Update (SUService) - Lenovo Group Limited - c:\program files\lenovo\system update\suservice.exe
    O23 - Service: TVT Scheduler - Lenovo Group Limited - C:\Program Files\Common Files\Lenovo\Scheduler\tvtsched.exe

    --
    End of file - 8004 bytes
    Never sit down in front of a computer and think to yourself, "This will only take a minute."

    evilfantasy

    • Malware Removal Specialist
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    Re: hi_jack_this_log
    « Reply #1 on: December 30, 2007, 08:19:23 PM »
    There is something going on there for sure.

    We will wait for the rest of the logs to see what all they removed, but there are a few things we can clean up right now.

    Open HijackThis and select Do a system scan only then place a check mark next to:

    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
    O2 - BHO: (no name) - {326A64FA-D569-EEE9-1A12-8A8DB82287C3} - C:\WINDOWS\system32\rfrbv.dll (file missing)
    O2 - BHO: (no name) - {4EDBDE99-610F-0DDC-2971-3CB60B49F29C} - (no file)
    O3 - Toolbar: (no name) - {E0E899AB-F487-11D5-8D29-0050BA6940E3} - (no file)
    O9 - Extra button: HotWhois - {CF4DA62E-8A85-4C89-8232-F555BC352B0B} - C:\Program Files\HotWhois\AWIE.exe
    O9 - Extra 'Tools' menuitem: &HotWhois - {CF4DA62E-8A85-4C89-8232-F555BC352B0B} - C:\Program Files\HotWhois\AWIE.exeO16 - DPF: {2DAD3559-2923-4935-AD49-B673D2539944} (IASRunner Class) - https://www-307.ibm.com/pc/support/access/aslibmain/content/AcpIR.cab
    O17 - HKLM\System\CCS\Services\Tcpip\..\{80FD5D26-36C8-42DD-AB4E-F9231C6C3BD3}: NameServer = 65.24.7.3,65.24.7.6
    O20 - Winlogon Notify: ACNotify - ACNotify.dll (file missing)


    Close all windows except for HijackThis and click Fix checked

    ==========

    Find and delete the following Files and Folders:

    C:\Program Files\HotWhois\AWIE.exe
    C:\Program Files\HotWhois\AWIE.exeO16

    ==========

    Post a new HijackThis log after the other two scans are complete.

    solotekk

      Topic Starter


      Beginner

      Re: hi_jack_this_log
      « Reply #2 on: December 31, 2007, 08:42:56 PM »
      here is the superantispyware log.

      thx


      [file cleanup - saving space - attachment deleted by admin]
      Never sit down in front of a computer and think to yourself, "This will only take a minute."

      evilfantasy

      • Malware Removal Specialist
      • Moderator


      • Genius
      • Calm like a bomb
      • Thanked: 493
      • Experience: Experienced
      • OS: Windows 11
      Re: hi_jack_this_log
      « Reply #3 on: December 31, 2007, 08:46:06 PM »
      ESET log?

      solotekk

        Topic Starter


        Beginner

        Re: hi_jack_this_log
        « Reply #4 on: December 31, 2007, 09:06:54 PM »
        sorry.... i'll get that to u asap. thx
        Never sit down in front of a computer and think to yourself, "This will only take a minute."

        solotekk

          Topic Starter


          Beginner

          Re: hi_jack_this_log
          « Reply #5 on: January 02, 2008, 03:25:50 AM »
          here you go.

          thx,
          solotekk


          [file cleanup - saving space - attachment deleted by admin]
          Never sit down in front of a computer and think to yourself, "This will only take a minute."

          evilfantasy

          • Malware Removal Specialist
          • Moderator


          • Genius
          • Calm like a bomb
          • Thanked: 493
          • Experience: Experienced
          • OS: Windows 11
          Re: hi_jack_this_log
          « Reply #6 on: January 02, 2008, 10:21:45 AM »
          Open HijackThis and select Do a system scan only then place a check mark next to:

          O4 - HKUS\S-1-5-20\..\Run: [] (User 'NETWORK SERVICE')
          O4 - HKUS\S-1-5-18\..\Run: [] (User 'SYSTEM')
          O4 - HKUS\S-1-5-18\..\RunOnce: [] (User 'SYSTEM')
          O4 - HKUS\.DEFAULT\..\Run: [] (User 'Default user')
          O4 - HKUS\.DEFAULT\..\RunOnce: [] (User 'Default user')
          O4 - Global Startup: Digital Line Detect.lnk = ?
          O16 - DPF: {2DAD3559-2923-4935-AD49-B673D2539944} (IASRunner Class) - https://www-307.ibm.com/pc/support/access/aslibmain/content/AcpIR.cab
          O20 - Winlogon Notify: ACNotify - ACNotify.dll (file missing)


          Close all windows except for HijackThis and click Fix checked


          I want to run one more scan just to be sure.

          Download SDFix.exe and save it to your Desktop.

          Double click SDFix.exe and it will extract the files to %systemdrive%
          (Drive that contains the Windows Directory, typically C:\SDFix)

          Please then reboot your computer in Safe Mode by doing the following:

          Download SDFix.exe and save it to your Desktop.

          Double click SDFix.exe and it will extract the files to %systemdrive%
          (Drive that contains the Windows Directory, typically C:\SDFix)

          Please then reboot your computer in Safe Mode by doing the following:

          • Restart your computer
          • After hearing your computer beep once during startup, but before the Windows icon appears, tap the F8 key continually;
          • Instead of Windows loading as normal, the Advanced Options Menu should appear;
          • Select the first option, to run Windows in Safe Mode, then press Enter.
          • Choose your usual account.
          • Open the extracted SDFix folder and double click RunThis.bat to start the script.
          • Type Y to begin the cleanup process.
          • It will remove any Trojan Services and Registry Entries that it finds then prompt you to press any key to Reboot.
          • Press any Key and it will restart the PC.
          • When the PC restarts the Fixtool will run again and complete the removal process then display Finished, press any key to end the script and load your desktop icons.
            • Once the desktop icons load the SDFix report will open on screen and also save into the SDFix folder as Report.txt
              (Report.txt will also be copied to Clipboard).
            • Finally add the contents of the Report.txt in your next post as an Attachment with a new HijackThis log

          solotekk

            Topic Starter


            Beginner

            Re: hi_jack_this_log
            « Reply #7 on: January 02, 2008, 01:38:35 PM »
            here you go. thx.



            [file cleanup - saving space - attachment deleted by admin]
            Never sit down in front of a computer and think to yourself, "This will only take a minute."

            evilfantasy

            • Malware Removal Specialist
            • Moderator


            • Genius
            • Calm like a bomb
            • Thanked: 493
            • Experience: Experienced
            • OS: Windows 11
            Re: hi_jack_this_log
            « Reply #8 on: January 02, 2008, 03:50:37 PM »
            Making progress........


            Please download Vundofix.exe to your desktop.

            • Double-click VundoFix.exe to run it.
            • Put a check next to Run VundoFix as a task.
            • You will receive a message saying vundofix will close and re-open in a minute or less. Click OK
            • When VundoFix re-opens, click the Scan for Vundo button.
            • Once it's done scanning, click the Remove Vundo button.
            • You will receive a prompt asking if you want to remove the files, click YES
            • Once you click yes, your desktop will go blank as it starts removing Vundo.
            • When completed, it will prompt that it will shutdown your computer, click OK.
            • Turn your computer back on.
            • Please post the contents of C:\vundofix.txt and a new HiJackThis log.
            Note: It is possible that VundoFix encountered a file it could not remove. In this case, VundoFix will run on reboot, simply follow the above instructions starting from "Click the Scan for Vundo button" when VundoFix appears at reboot.

            Please let Vundo finish, sometimes it can take multiple passes

            ---------------

            Please download Combofix by sUBs from either here or here

            Important Save Combofix.exe to your your Desktop.

            • Double click combofix.exe & follow the prompts.
            • From the keyboard select 1 and press enter.
            • When finished, it will produce a log for you.
            • Attach that log in your next reply.
            Do not mouseclick combofix's window while it's running. That may cause your computer to stall

            ---------------

            Next post
            Vundofix log
            combofix log


            solotekk

              Topic Starter


              Beginner

              Re: hi_jack_this_log
              « Reply #9 on: January 02, 2008, 07:16:19 PM »
              what is VundoFix anyways? And why the funky name?
              just curios..............
              Never sit down in front of a computer and think to yourself, "This will only take a minute."

              evilfantasy

              • Malware Removal Specialist
              • Moderator


              • Genius
              • Calm like a bomb
              • Thanked: 493
              • Experience: Experienced
              • OS: Windows 11
              Re: hi_jack_this_log
              « Reply #10 on: January 02, 2008, 07:22:54 PM »
              Vundo is a variant of a Trojan Horse.

              Vundofix, searches for the vundo infections and fixes any that are found.

              solotekk

                Topic Starter


                Beginner

                Re: hi_jack_this_log
                « Reply #11 on: January 02, 2008, 08:57:00 PM »
                okay......so VundoFix didn't find any issues, therefore I have no log.
                But I do have a ComboFix log and another hjt log.

                cheers.......
                 

                [file cleanup - saving space - attachment deleted by admin]
                Never sit down in front of a computer and think to yourself, "This will only take a minute."

                evilfantasy

                • Malware Removal Specialist
                • Moderator


                • Genius
                • Calm like a bomb
                • Thanked: 493
                • Experience: Experienced
                • OS: Windows 11
                Re: hi_jack_this_log
                « Reply #12 on: January 02, 2008, 09:26:08 PM »
                Tough log....... All a of the Lenovo and IBM entries look like malware so it is taking me a while.


                For now, do you know this IP? 192.168.0.1


                evilfantasy

                • Malware Removal Specialist
                • Moderator


                • Genius
                • Calm like a bomb
                • Thanked: 493
                • Experience: Experienced
                • OS: Windows 11
                Re: hi_jack_this_log
                « Reply #13 on: January 02, 2008, 09:52:38 PM »
                Delete these files/folders, as follows:

                1. Please open Notepad
                • Click Start , then Run
                • Type notepad .exe in the Run Box.
                2. Now copy/paste the entire content of the quotebox below into the Notepad window:

                Quote
                Folder::
                C:\WINDOWS\i34yuc387

                File::
                C:\Documents and Settings\brainiak\Application Data\Microsoft\Windows\rayiou.exe
                C:\Program Files\?ppPatch\?serinit.exe
                C:\Program Files\WinPop\winpop.exe

                Registry::
                [HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Fkgswssg]
                [HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\i34yuc387]
                [HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\SfKg6w]
                [HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Umvjiuyd]
                [HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\WinPop]
                [HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\WinTouch]

                3. Save this as CFScript on the desktop.
                4. Then drag the CFScript (hold the left mouse button while dragging the file) and drop it (release the left mouse button) into ComboFix.exe as you see in the screenshot below. Important: Perform this instruction carefully!



                5. ComboFix will begin to execute, just follow the prompts. After reboot (in case it asks to reboot), it will produce a log for you. Post that log (Combofix.txt) in your next reply.

                Note: Do not mouseclick combofix's window while it is running. That may cause your system to hang

                solotekk

                  Topic Starter


                  Beginner

                  Re: hi_jack_this_log
                  « Reply #14 on: January 02, 2008, 09:58:53 PM »
                  wow... ok. i am aware that 192.168.0.1 is the default gateway/dns protocol address for most cable modems and wireless routers. I am communicating with you on the IBM, and the default gateway address is not 192.168.0.1.

                  However, a few months ago, my client was in another state and recalls using the 192.168.0.1 as dns, but doesn't remember the ip address.
                   
                  Why do you ask? Is this a problem? I am anxious to learn why you think all the lenovo and ibm software is malware?

                  interesting..........If you require more info, just let me know, I'll be happy to investigate.
                  Never sit down in front of a computer and think to yourself, "This will only take a minute."