Cannot connect to internet via dsl

[rtowns]

I have Windows XP, Verizon broadband via AOL.  I am using a Netgear router.  I have 2 direct connected computers (Compaq) and one wireless laptop.  All my computers were connected and working fine.  Now one of the direct connected computers will not recognize my DSL.  I have bypassed the router and connected directly to the DSL box and still no recognition.  I have ever done a recovery starting from scratch, still no connection.

Is there some type of hardware in the computer that I could replace.  I have tried everything else.

[soybean]

Does your Device Manager show a Network adapter?  And, does Device Manager report it as working properly?

[rtowns]

Yes, it says it has a network adaptor and it says it is working properly.

[Rob Pomeroy]

Please copy and paste the output of the command "ipconfig /all" from a command prompt.

[rtowns]

Could not copy and paste anything.  Went by at lighting speed.

[viking]

start->run->cmd
ipconfig /all >c:\cfg.txt
copy here the contents of c:\cfg.txt

[rtowns]

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Owner>IPCONFIG / ALL >C;cfg.txt

C:\Documents and Settings\Owner>ipconfig/all

Windows IP Configuration

        Host Name . . . . . . . . . . . . : NAGLE
        Primary Dns Suffix  . . . . . . . :
        Node Type . . . . . . . . . . . . : Hybrid
        IP Routing Enabled. . . . . . . . : No
        WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

        Connection-specific DNS Suffix  . : myhome.westell.com
        Description . . . . . . . . . . . : NVIDIA nForce MCP Networking Adapter

        Physical Address. . . . . . . . . : 01-23-45-67-89-AB
        Dhcp Enabled. . . . . . . . . . . : Yes
        Autoconfiguration Enabled . . . . : Yes
        IP Address. . . . . . . . . . . . : 192.168.0.4
        Subnet Mask . . . . . . . . . . . : 255.255.255.0
        Default Gateway . . . . . . . . . : 192.168.0.1
        DHCP Server . . . . . . . . . . . : 192.168.0.1
        DNS Servers . . . . . . . . . . . : 192.168.1.1
        Lease Obtained. . . . . . . . . . : Wednesday, January 23, 2008 7:06:48
PM
        Lease Expires . . . . . . . . . . : Saturday, January 26, 2008 7:06:48 P
M

C:\Documents and Settings\Owner>c:

C:\Documents and Settings\Owner>cfg.txt
'cfg.txt' is not recognized as an internal or external command,
operable program or batch file.

C:\Documents and Settings\Owner>

[Rob Pomeroy]

Which computer is this?  Working or non-working?

[rtowns]

Non working

[viking]

What's that physical address? You set it?

DNS server address is 192.168.1.1? On the working computer is the same? (In your network there are addresses like 192.168.0.x)

The ipconfig /all command - SPACE means the space key, ENTER means the Enter key on the keyboard:
ipconfig SPACE /all SPACE c:\cfg.txt ENTER
Now you will find in cfg.txt all those informations and you can copy/paste from c:\cfg.txt here, in one of your posts.

If you ping 192.168.1.1, what response do you receive?

[rtowns]

I did not put in the physical address.  There is one on my working computer as well, but it is not the same.  The DNS server number is the same number on my working computer.  When I ping the 192.168.1.1 on the computer that does not work, it says request timed out. 

Here is the ipconfig /all info, I have also added the ipconfig /all c:\cfg.txt, but the cfg appears not to work.  It says it does not recognize.

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Owner>ipconfig /all

Windows IP Configuration

        Host Name . . . . . . . . . . . . : NAGLE
        Primary Dns Suffix  . . . . . . . :
        Node Type . . . . . . . . . . . . : Hybrid
        IP Routing Enabled. . . . . . . . : No
        WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

        Connection-specific DNS Suffix  . : myhome.westell.com
        Description . . . . . . . . . . . : NVIDIA nForce MCP Networking Adapter

        Physical Address. . . . . . . . . : 01-23-45-67-89-AB
        Dhcp Enabled. . . . . . . . . . . : Yes
        Autoconfiguration Enabled . . . . : Yes
        IP Address. . . . . . . . . . . . : 192.168.0.4
        Subnet Mask . . . . . . . . . . . : 255.255.255.0
        Default Gateway . . . . . . . . . : 192.168.0.1
        DHCP Server . . . . . . . . . . . : 192.168.0.1
        DNS Servers . . . . . . . . . . . : 192.168.1.1
        Lease Obtained. . . . . . . . . . : Sunday, January 27, 2008 2:34:44 PM
        Lease Expires . . . . . . . . . . : Wednesday, January 30, 2008 2:34:44
PM

C:\Documents and Settings\Owner> ipconfig /all c:\cfg.txt

Error: unrecongnized or incomplete command line.

USAGE:
    ipconfig [/? | /all | /renew [adapter] | /release [adapter] |
              /flushdns | /displaydns | /registerdns |
              /showclassid adapter |
              /setclassid adapter [classid] ]

where
    adapter         Connection name
                   (wildcard characters * and ? allowed, see examples)

    Options:
       /?           Display this help message
       /all         Display full configuration information.
       /release     Release the IP address for the specified adapter.
       /renew       Renew the IP address for the specified adapter.
       /flushdns    Purges the DNS Resolver cache.
       /registerdns Refreshes all DHCP leases and re-registers DNS names
       /displaydns  Display the contents of the DNS Resolver Cache.
       /showclassid Displays all the dhcp class IDs allowed for adapter.
       /setclassid  Modifies the dhcp class id.

The default is to display only the IP address, subnet mask and
default gateway for each adapter bound to TCP/IP.

For Release and Renew, if no adapter name is specified, then the IP address
leases for all adapters bound to TCP/IP will be released or renewed.

For Setclassid, if no ClassId is specified, then the ClassId is removed.

Examples:
    > ipconfig                   ... Show information.
    > ipconfig /all              ... Show detailed information
    > ipconfig /renew            ... renew all adapters
    > ipconfig /renew EL*        ... renew any connection that has its
                                     name starting with EL
    > ipconfig /release *Con*    ... release all matching connections,
                                     eg. "Local Area Connection 1" or
                                         "Local Area Connection 2"

[viking]

Uh, sorry, my mistake 

ipconfig /all >c:\cfg.txt

One thousand apologies. I forgot the redirection sign.

When you ping 192.168.1.1 on the working computer, what message do you receive?

[rtowns]

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Owner>ping 192.168.1.1

Pinging 192.168.1.1 with 32 bytes of data:

Reply from 192.168.1.1: bytes=32 time=17ms TTL=64
Reply from 192.168.1.1: bytes=32 time=3ms TTL=64
Reply from 192.168.1.1: bytes=32 time=3ms TTL=64
Reply from 192.168.1.1: bytes=32 time=3ms TTL=64

Ping statistics for 192.168.1.1:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 3ms, Maximum = 17ms, Average = 6ms

C:\Documents and Settings\Owner>

Ping from working computer above

here is the cfg.txt
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Owner>ipconfig /all >c:\cfg.txt

C:\Documents and Settings\Owner>ipconfig /all >c:\cfg.txt

C:\Documents and Settings\Owner>

[viking]

rtowns, please put here that ipconfig /all information for both computers: the working computer and the not-working computer. And specify which is connected directly to the modem and which is connected through switch. When you are connected directly through modem you are using the right physical address? Because some ISPs memorize one MAC address (physical) and only the computer which uses that MAC is able to connect.

After you create that file, c:\cfg.txt, paste it's contents here. Last time it was correct, but you didn't paste here the information obtained on the working computer.

[rtowns]

Both computers are hooked up to a Netgear Router.  I have no idea which physical address is being used or should be used when connected directly.  Nor do I know how to change it.  One day it worked fine the next it didn't.  The only thing done in between was setting up a share network.

The working computer is as follows:
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Owner>ipconfig /all

Windows IP Configuration

        Host Name . . . . . . . . . . . . : DAD
        Primary Dns Suffix  . . . . . . . :
        Node Type . . . . . . . . . . . . : Unknown
        IP Routing Enabled. . . . . . . . : No
        WINS Proxy Enabled. . . . . . . . : No
        DNS Suffix Search List. . . . . . : myhome.westell.com

Ethernet adapter Local Area Connection:

        Connection-specific DNS Suffix  . : myhome.westell.com
        Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Eth
ernet NIC
        Physical Address. . . . . . . . . : 00-11-09-11-3C-36
        Dhcp Enabled. . . . . . . . . . . : Yes
        Autoconfiguration Enabled . . . . : Yes
        IP Address. . . . . . . . . . . . : 192.168.0.3
        Subnet Mask . . . . . . . . . . . : 255.255.255.0
        Default Gateway . . . . . . . . . : 192.168.0.1
        DHCP Server . . . . . . . . . . . : 192.168.0.1
        DNS Servers . . . . . . . . . . . : 192.168.1.1
        Lease Obtained. . . . . . . . . . : Saturday, February 09, 2008 6:57:08
AM
        Lease Expires . . . . . . . . . . : Tuesday, February 12, 2008 6:57:08 A
M
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Owner>ipconfig /all

Windows IP Configuration

        Host Name . . . . . . . . . . . . : DAD
        Primary Dns Suffix  . . . . . . . :
        Node Type . . . . . . . . . . . . : Unknown
        IP Routing Enabled. . . . . . . . : No
        WINS Proxy Enabled. . . . . . . . : No
        DNS Suffix Search List. . . . . . : myhome.westell.com

Ethernet adapter Local Area Connection:

        Connection-specific DNS Suffix  . : myhome.westell.com
        Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Eth
ernet NIC
        Physical Address. . . . . . . . . : 00-11-09-11-3C-36
        Dhcp Enabled. . . . . . . . . . . : Yes
        Autoconfiguration Enabled . . . . : Yes
        IP Address. . . . . . . . . . . . : 192.168.0.3
        Subnet Mask . . . . . . . . . . . : 255.255.255.0
        Default Gateway . . . . . . . . . : 192.168.0.1
        DHCP Server . . . . . . . . . . . : 192.168.0.1
        DNS Servers . . . . . . . . . . . : 192.168.1.1
        Lease Obtained. . . . . . . . . . : Saturday, February 09, 2008 6:57:08
AM
        Lease Expires . . . . . . . . . . : Tuesday, February 12, 2008 6:57
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Owner>ipconfig /all

Windows IP Configuration

        Host Name . . . . . . . . . . . . : DAD
        Primary Dns Suffix  . . . . . . . :
        Node Type . . . . . . . . . . . . : Unknown
        IP Routing Enabled. . . . . . . . : No
        WINS Proxy Enabled. . . . . . . . : No
        DNS Suffix Search List. . . . . . : myhome.westell.com

Ethernet adapter Local Area Connection:

        Connection-specific DNS Suffix  . : myhome.westell.com
        Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Eth
ernet NIC
        Physical Address. . . . . . . . . : 00-11-09-11-3C-36
        Dhcp Enabled. . . . . . . . . . . : Yes
        Autoconfiguration Enabled . . . . : Yes
        IP Address. . . . . . . . . . . . : 192.168.0.3
        Subnet Mask . . . . . . . . . . . : 255.255.255.0
        Default Gateway . . . . . . . . . : 192.168.0.1
        DHCP Server . . . . . . . . . . . : 192.168.0.1
        DNS Servers . . . . . . . . . . . : 192.168.1.1
        Lease Obtained. . . . . . . . . . : Saturday, February 09, 2008 6:57:08
AM
        Lease Expires . . . . . . . . . . : Tuesday, February 12, 2008 6:57:08 A
M
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Owner>C:\cfg.txt
'C:\cfg.txt' is not recognized as an internal or external command,
operable program or batch file.

All of the above is from the working computer

Below the non working computer

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Owner>ipconfig /all

Windows IP Configuration

        Host Name . . . . . . . . . . . . : NAGLE
        Primary Dns Suffix  . . . . . . . :
        Node Type . . . . . . . . . . . . : Hybrid
        IP Routing Enabled. . . . . . . . : No
        WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

        Connection-specific DNS Suffix  . : myhome.westell.com
        Description . . . . . . . . . . . : NVIDIA nForce MCP Networking Adapter

        Physical Address. . . . . . . . . : 01-23-45-67-89-AB
        Dhcp Enabled. . . . . . . . . . . : Yes
        Autoconfiguration Enabled . . . . : Yes
        IP Address. . . . . . . . . . . . : 192.168.0.4
        Subnet Mask . . . . . . . . . . . : 255.255.255.0
        Default Gateway . . . . . . . . . : 192.168.0.1
        DHCP Server . . . . . . . . . . . : 192.168.0.1
        DNS Servers . . . . . . . . . . . : 192.168.1.1
        Lease Obtained. . . . . . . . . . : Sunday, January 27, 2008 2:34:44 PM
        Lease Expires . . . . . . . . . . : Wednesday, January 30, 2008 2:34:44
PM

C:\Documents and Settings\Owner>

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Owner>ipconfig /all >c:\cfg.txt
This is all the text it shows.  Nothing else