can not connect to www.insurance.ca.gov

[bombaykid]

You gave me the Norton (uninstall) removal tool.exe

I double click on that and follow the step by step procedure.


You might be right, the procedure they tell you to follow does not remove alll the files from hard drive, I remember last time one of the tech from Norton un install Norton 360 from my computer and then he went to registry and there were some files he removed manually. I do not remember exactly were he went but it was in registry. under soft ware looking for Norton files. if you tell me how can I go to registry then I will look for the norton files and temove them

[Broni]

Go Start>Run, type in:
regedit
Click OK.
Registry Editor will open.
Go File>Export, and save your registry to known location.

Now press F3 key.
Search window will open.
Type in:
Symantec
Click Find next
When Symantec entry is found, right click on it, click Delete
Keep pressing F3 key to find more Symantec entries. Delete them all.

Repeat same actions, this time searching for Norton

[bombaykid]

Did following
Start>run>regedit>ok
File>export and save at desk top

After that still in registry editor press F3

nothing happend,search window did not open.

tried 10 times to press F3 nothing

What did I do wrong

Was I suppose to go to desk top where I save Registry? and then F3 or at the registry edito page and press F3? I got lost need help

[Broni]

In Registry Editor, go Edit>Find
This should open Search window. From now on F3 should work.

[Broni]

save at desk top

This is very important registry backup, so you move it somewhere else. It can be deleted from desktop by accident.

[bombaykid]

ok
all done
only
Symentic ghost file and Norton ghostfile can not be deleted.

All other files are deleted.

Registry back up will be moved to mydocument folder

[bombaykid]

Should I re start my computer now

[Broni]

Symentic ghost file and Norton ghostfile can not be deleted.

Restart in Safe Mode, and try to remove them from there.

[bombaykid]

ok
I am going to do that now

[bombaykid]

Went to safe mode

unable to delete Symentic Ghost file and Norton Ghost File.

[Broni]

Wait, are you using Norton Ghost?

[bombaykid]

No I am not using Norton Ghost.

I use to use it but before I installed Norton 360 all the other norton products were uninstalled. I  have 8 to 9 Norton products but now none of them is on my computer. I have uninstall alll of them.

[Broni]

Don't worry about them now.
Try your stubborn web site again.

[bombaykid]

I down loaded the AVG anti-virus software, but when I tried to install it I get following error:

Local machine: installation failed
    Installation:
        Error: Action failed for registry value HKLM\SOFTWARE\Classes\AvgDiagFile\shell\open\command:: creating registry value....
            Access is denied.  (5)

What seems to be problem. They do not have any hot line for tech support.
I did send them an email.

Any suggestions.

[Broni]

Try to download it again. Maybe bad download.
What about that web site?