Symantec email problem....help!!!

[pepper]

I had the Norton anti-virus program about three years ago but didn't renew it.  I removed it so I thought but problem started about two months ago and it's driving me crazy.  If I have an email from someone and we reply back and forth several times I get this message and they do to.

This message has been processed by Symantec's AntiVirus Technology.
 
Unknown00000000.data was not scanned for viruses because too many nested levels of files were found.
 
 
For more information on antivirus tips and technology, visit
http://ses.symantec.com/

There is an attachment and I have to open that up and reply to the person and when I reply it doesn't use my default email program.  So I went into search and found 39 Symantec files and deleted them.  I thought that would stop it but it didn't.  So I did another search and found 47 Norton files and deleted them.  I thought that would solve the problem but it didn't.  I emailed Symantec and this is what they said.

Thank you for contacting Symantec Global Enterprise Customer Care.
 
You should not receive the message that you are getting unless a Symantec product is installed.  Have you recently purchased a new computer that could have a trial version of our product?
 
If you are still using the same computer that you removed the Norton AntiVirus program from, there may be some files left on the computer.  If it was the Consumer product (Norton AntiVirus 2006,  Norton Internet Security 2007 etc)  the link below has a removal tool:
 
Link Edit
 
I ran the removal tool and it's still happening.  I don't know what to do next.

Help!!!!! 
 

[Broni]

You have to remember, that you just ran CCleaner (your other thread), which might have solved your problem already, but just to make sure....

If you DO NOT any other Symantec products installed, this is what I'd do.
Download, and install RegSeeker: http://www.snapfiles.com/get/regseeker.html
Open it. Make sure, there is a checkmark in Backup before deletion box in left lower corner (it's checked by default).
Click on Find in registry, and put in search box:
Symantec
Click Search
Delete all found entries.
Repeat search, this time for:
Norton
Delete all found entries, as well.

Restart computer. Try your email.

[pepper]

I'm having a problem with "Find in registry" I can't seem to find that.

[pepper]

That whole thing did not work for me.  It found stuff but wanted me to purchase the program to fix it.  I'll try it again.  Maybe I clicked on the wrong thing.

[pepper]

Tried it again.  Not getting Backup before deletion or find in registry.

[Broni]

You sure, you downloaded RegSeeker from my link?
There is nothing to pay there. Look below:


[file cleanup - saving space - attachment deleted by admin]

[Broni]

At my link you didn't click on Registry Mechanic link instead of Download link

[file cleanup - saving space - attachment deleted by admin]

[pepper]

I clicked on the link you gave me but it didn't look like the one you just posted.   

[pepper]

A song just popped into my head for some reason:

The wheels on the bus go round and round, the wheels on the bus go round and round.

Just having some fun Broni!  You are so patient and so cool!!!  I just had to say something funny.  That's just me.

I'm still not sure what to do.  I'm trying to get someone to email me tonight to see if it's still happening but everyone is offline right now.

[pepper]

I did it again but please believe me there is nothing that says backup before deletion or find in registry.  I did a print screen of what I have but I don't know how to post that here.

[Broni]

After hitting "Print screen", open MS Paint, hold CTRL button, and hit V button. It'll paste your image.
Save the file, and attach to your next post.

Anyway, when you click on my link, you don't see what I see....look below:


[file cleanup - saving space - attachment deleted by admin]

[pepper]

I think I need to take a break.  This is driving me crazy right now.  Thank you Broni.  My computer is running to the max thanks to you.  I'll check out my email problem tomorrow and if you don't mind I'll let you know what's going on with that.  Maybe with all the things we did today that problem might be gone too!

You are fantastic!!!!

[Broni]

Fantastic, or not, I still need to know WHAT program you downloaded, which asked you to pay anything, and you also need to answer my other questions.
See ya tomorrow.

[pepper]

I'm trying to post my screen shot of the files I have from snapfiles and it's not working.   I went to additional options...browse and clicked on my screen shot I wanted you to see and then clicked on post and nothing happened.

[Broni]

Get free version of ScreenHunter for your screenshots: http://wisdom-soft.com/products/screenhunter.htm
WAHT IS THE NAME OF THE PROGRAM, YOU DOWNLOADED?