i was removing certain program components on windows xp. after removing sonic cd/dvd writer from windows xp pro media edition, i lost access to both of my dvd drives.
this error comes up after i uninstall, update etc., drivers in device manager
Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)
i can toggle between different error depending on whether i allow the computer to automatically choose drivers that won't work, i choose different manufacturers that are not compatible with the software, etc.and others. i know the brand of one of my dvd drives (matshita sw-9585) which is an obsolete dvdram drive, and i was able to get the driver for this model, but when the update utility in device manager lets me point to the files in the executable i downloaded from the website, it asks for something like this, "$winnt$.inf", which is a file type that does not have a shared extension in the file folder containing the drivers i would be using.
is there anything i can do to regain access to my drives? i have a feeling that sonic cd/dvd has a larger role in allowing dvd drives to run on a computer, and that uninstalling it made me lose access to these drives. one minute, it was working fine and the next i lost all access to the drives!
i am able to boot from them if i change the order in the bios, and the bios still recognizes the drives!
here is some of the preliminary info from an everest report
before the changes
Computer:
Operating System Microsoft Windows XP Media Center Edition
OS Service Pack Service Pack 2
DirectX 4.09.00.0904 (DirectX 9.0c)
Computer Name BIGJAYCOMPUTER
User Name Jason
Motherboard:
CPU Type Intel Celeron D 330, 2666 MHz (20 x 133)
Motherboard Name ECS 661FX-M (Deluxe) (3 PCI, 1 AGP, 1 CNR, 2 DDR DIMM, Audio, Video, LAN)
Motherboard Chipset SiS 661FX
System Memory 1088 MB (PC2700 DDR SDRAM)
BIOS Type Award (02/16/05)
Communication Port Communications Port (COM1)
Communication Port ECP Printer Port (LPT1)
Display:
Video Adapter SiS 650/651/740/661FX/741/760 series (64 MB)
3D Accelerator SiS 330 Mirage Integrated
Monitor Plug and Play Monitor [NoDB] (10067735)
Multimedia:
Audio Adapter SiS 7012 Audio Device
Storage:
IDE Controller SiS 5513 IDE UDMA Controller
SCSI/RAID Controller NERO IMAGEDRIVE SCSI Controller
Floppy Drive Floppy disk drive
Disk Drive ST340015A (40 GB, 5400 RPM, Ultra-ATA/100)
Disk Drive ST340014A (40 GB, 7200 RPM, Ultra-ATA/100)
Optical Drive 52X32COMBO
Optical Drive MATSHITA DVD-RAM SW-9585 (DVD+R9:4x, DVD+RW:16x/8x, DVD-RW:16x/6x, DVD-RAM:5x, DVD-ROM:16x, CD:40x/24x/40x DVD+RW/DVD-RW/DVD-RAM)
Optical Drive NERO IMAGEDRIVE2 SCSI CdRom Device (Virtual CD-ROM)
SMART Hard Disks Status OK
and after the changes
Computer:
Operating System Microsoft Windows XP Media Center Edition
OS Service Pack Service Pack 2
DirectX 4.09.00.0904 (DirectX 9.0c)
Computer Name BIGJAYCOMPUTER
User Name Jason
Motherboard:
CPU Type Intel Celeron D 330, 2666 MHz (20 x 133)
Motherboard Name ECS 661FX-M (Deluxe) (3 PCI, 1 AGP, 1 CNR, 2 DDR DIMM, Audio, Video, LAN)
Motherboard Chipset SiS 661FX
System Memory 1088 MB (PC2700 DDR SDRAM)
BIOS Type Award (02/16/05)
Communication Port Communications Port (COM1)
Communication Port ECP Printer Port (LPT1)
Display:
Video Adapter SiS 650/651/740/661FX/741/760 series (64 MB)
3D Accelerator SiS 330 Mirage Integrated
Monitor Plug and Play Monitor [NoDB] (10067735)
Multimedia:
Audio Adapter SiS 7012 Audio Device
Storage:
IDE Controller SiS 5513 IDE UDMA Controller
Floppy Drive Floppy disk drive
Disk Drive ST340015A (40 GB, 5400 RPM, Ultra-ATA/100)
Disk Drive ST340014A (40 GB, 7200 RPM, Ultra-ATA/100)
Optical Drive 52X32COMBO
Optical Drive MATSHITA DVD-RAM SW-9585 (DVD+R9:4x, DVD+RW:16x/8x, DVD-RW:16x/6x, DVD-RAM:5x, DVD-ROM:16x, CD:40x/24x/40x DVD+RW/DVD-RW/DVD-RAM)
SMART Hard Disks Status OK
Partitions:
apparently this information is taken from the bios because i dont have access to either of my optical drives. im not sure what to look for on this report either because at the very bottom, it states that these drives arent functioning in the debug section of the report.
everyone here has been so helpful. any advice would be greatly appreciated!
