Cannot even see Control Panel...Loaded with restrictions

[db10]

Computer is acting much better...NO "POP-UPS" AT ALL.  Startup is very slow but once running, everything seems to be running faster.

Here is the new Hi-Jack Log "hijackthis9.txt"


dan


[recovering space - attachment deleted by admin]

[evilfantasy]

Go to www.java.com and install the latest version of Java. Then go to add/remove programs and uninstall MSJava.

----------

Please download Malwarebytes' Anti-Malware (MBAM) to your desktop from either of these two links.

• Link 1
  
• Link 2

• Double-click mbam-setup.exe and follow the prompts to install the program.
  
• At the end, be sure a checkmark is placed next to
• Update Malwarebytes' Anti-Malware
  
• Launch Malwarebytes' Anti-Malware

• Click Finish.
  
• If an update is found, it will download and install the latest version.
• Once the program has loaded, select Perform full scan, then click Scan.
  
• When the scan is complete, click OK, then Show Results to view the results.
  
• Be sure that everything is checked, and click Remove Selected.
  
• When completed, a log will open in Notepad.
• Please  copy and paste the log into your next reply

Note: If you accidentally close the log it can be retrieved at any time from the Malwarebytes' Anti-Malware main screen.

• Launch Malwarebytes' Anti-Malware.
• Click the Logs tab.
  
• Double-click log-mm.dd.yyyy [xxxxxx].txt

[db10]

Hi,
I've installed the Java but not sure on the removal.  Don't see aMS Java, is that Java 2 Runtime Environment, SE v1.4_02 and Java Web Start?
db

[evilfantasy]

Yes, both of those should be uninstalled.

[db10]

Ok, both are removed.  I have Malwarebytes' Anti-malware on desk top from prior install.  Will a new download overwrite the old or should I remove the old first? 

[evilfantasy]

Just use the same one. Be sure to check for updates before running it.

[db10]

Hi evilfantacy,

Sorry for the delay...had to get some other things done.

Here are the results from Malwarebytes' Anti-maleware.

Malwarebytes' Anti-Malware 1.11
Database version: 707

Scan type: Full Scan (A:\|C:\|D:\|)
Objects scanned: 125313
Time elapsed: 1 hour(s), 29 minute(s), 19 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 4

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\base64.tmp (Fake.Dropped.Malware) ->

Quarantined and deleted successfully.
C:\WINDOWS\zip1.tmp (Fake.Dropped.Malware) ->

Quarantined and deleted successfully.
C:\WINDOWS\zip2.tmp (Fake.Dropped.Malware) ->

Quarantined and deleted successfully.
C:\WINDOWS\zip3.tmp (Fake.Dropped.Malware) ->

Quarantined and deleted successfully.


db

[evilfantasy]

I think you are in the clear. How is everything now?

[db10]

Hi evilfantacy,

Lost my reply, will start again.

I too thought it looked good.

Here is what I have on "cold start-up."

2:15 (min : sec) "Welcome"
3:00 to be beginning of icons
11:30 to usable screen (after all icons and the HP (Hewlett Packard) screen

There are 104 icons on her (Keri's) screen, most will be be taken off.

Perhaps she doesn't have enough RAM (only 248 MB.)  Her Processor is Celeron 2.5 GH with a 30.2 GB HD and 17.xx GB Free Space.

There are absolutely NO pop-ups, and although a little sluggish in making access to home nested programs, it fares a decent rate of speed on accessing the net and sites.  Again, I am on dial-up.

If you would respond to those items, I would appreciate that.

Question(s):  I've only installed "Spyware Doctor (the free version) which   only (as I am lead to believe by them) will protect in "real-time" until I subscribe.  Is that program any good?

If so, using it for the purpose of "real-time" protection (the "Free" protection,) and used in conjunction with the free "Malwarebytes' Anti-malware" for "removal" purposes and in conjunction with AVG Anti-virus and aong with a firewall from Mozilla (Thunderbird Mail Client,) would this be a good protection?

If you would answer that I would like it very much.

Lastly on the questions of this nature, should I go ahead with  a previous post of yours (Posted on: April 05, 2008, 03:28:57 PM) and follow the steps which will finally set a new "Restore point?"


Enough technical.

Me and Keri can't thank you enough for all that you have done.  One other fine person stepped in and although I do not have that person's name in front of me, I will locate it and Keri and myself will thank you both more properly.

I had looked through this site for a means of making a donation.  Perhaps I just missed something.  Would you advise as to that possibility?

I'll ask one more thing.  We would like to send you a private mail (I know I can do that but I do like to ask first.)  You might find it interesting and what we have in mind may one day be quit a keepsake.  The mail will describe.

Computer Hope...the SALVATION for the masses who have finally tired of those "hope-to-be" (every Tom *censored* and Harry) "computer repair technicians" who only have one goal in mind.  Rape the customer, reap the profit.  As I had mentioned much earlier in our "posts," I have been in this business since 1978 (probably before many who read these post were born.)  Although I don't do much of this now, I have always treated my customers with respect and honesty.  Computer Hope and the technical support team such as yourself and all who are associated (I have read many of the other posts in all areas) display a professionalism and knowledge base which I have always demanded from my valued employees.  AND YOU FOLKS DO THIS OUT OF THE KINDNESS OF YOUR HEARTS!  Funny thing is that many of those "want-to-bes'" haven't the slightest idea as to what they are doing.

MAY COMPUTER HOPE LIVE FOREVER!

Looking forward to a response.

All best wishes,

Dan F. Blanar (and Keri Whittle)
CEO, DanMar GP.
   

       

[evilfantasy]

The protection you have in place now sounds like it is a good mix of protection and will serve well.

Try running MemTest 3.6 - http://majorgeeks.com/MemTest_d350.html
MemTest Directions - http://hcidesign.com/memtest/manual.html
Just follow the directions. The longer you can let it run the better.

As far as donations I have asked this question to the site owner (Nathan) and here is his response.

Please refer users who're wanting to donate to the below link:

Send me a PM from here and I will be glad to exchange emails with you. I only wish that we could have gotten the PC running faster by now. Maybe MemTest will reveal something. More RAM will certainly be beneficial though.

Talk soon, Kevin.

[db10]

Thanks evilfantacy,

I'm awaiting a call from  Keri at this time so will run that test after I hear from her.

As to hopes of having completed sooner, please keep in mind that I had to deal with Microsoft and that took a whole lot of time.  We were going top gun if you remember.  We had it down until SP2 and the ID problem.

By-the-way, I did get a "clean bill of computer health" from Microsoft FINALLY!

THEY DID SOMETHING AND ARE NOT TELLING.

In RE; donations, did not find Nathan's response.  If it was the "Quote from...link" here is what I got "The topic or board you are looking for appears to be either missing or off limits to you."

Personal mail, I will initiate from here to start.  I guess that is what you meant (PM.)

Thanks,

db

[evilfantasy]

Here is the quote from Nathan. I messed up the first one.

Please refer users who're wanting to donate to the below link:

http://www.computerhope.com/issues/ch000586.htm

Although I've accepted donations in the past I originally created Computer Hope to help users and not make millions. The money I make from Google is enough to support me and Computer Hope and keep the site free without the need of donations.

As for the PM I was referring to a Private message from this forum. Click the under my user name and it will take you to the PM section and you can send from there.

[db10]

Thanks evilfantacy,

Had a PM ready for you but timed out and it got lost.  Will do it again in Word and paste and send.

Will follow Nathan's instructions and help the site in a different way.

Should I proceed with the new "restore point" by following the earlier steps?

Mail to you coming soon I hope.

db

[evilfantasy]

Yes I think a new restore point would be advisable at this point.

I have had a few timeout problems on here tonight as well so I know how you feel Will await the mail.

[db10]

Hi evilfantacy,

I ran the "Mem Test 3.6 for six and one half hours with "0" errors.  I will let it run all night and use Keri's computer while it is running.  I do believe she could use some more memory.

I will reset the restore point on her computer.

a "PM" is on they way.  If I can send it as an attachment, I will.  If not, I will copy and paste.

Thanks for the wonderful job you have done.  I hope that anyone who reads these "posts" and utilizes your services will (regardless of their stature) understand that you are the "Pro" and you can and will resolve their issues regarding this forum.

db10
Dan

Thanks!