Safecom wireless router

[allan1983]

Hi everyone on the forums!
I have just purchased a safecom wireless router (model swcbr-5400) but cannot access any online pages through it no matter what i try. I have disabled windows firewall, but that made no difference so have turned it back on. I have followed the manual which came with the router but this does not work either.
I have an ethernet connection which I am trying to run the router through.
I am close to the point where it may now find its way out of the window!
If it makes any difference, My IP is Virgin Media (a UK IP if anyone from outside the UK sees this!)
As far as I can tell, the router is working, as all the neccesary lights come on and blink accordingly.
Strangely, I accessed the Safecom site, and the model does not seem to be listed?!?!
I can provide more info if neccessary, but dont want to fill this post with things people dont need!

Thank you all in advance

[allan1983]

Anything that anyone can suggest here will be very much appreciated guys.
Ive tried disabling firewalls to no avail.

 

[Deerpark]

Are you connecting to the router wirelessly or with a cable?
The router is connected to a modem from Virgin correct?
Could you provide us with the make and model of the modem?

[allan1983]

Thanks deerpark.
I am trying to connect via cable.
The modem is Motorola SB5100.
And yes, it is connected in the way you said.

[Deerpark]

Can you connect to the config page of the router?
The default IP seems to be 192.168.0.1

[allan1983]

Yes, it would appear thats the one thing I CAN do!

[Deerpark]

Check the status page. Is the router getting a WAN IP?

[allan1983]

Apparently so, but its the one I inputted on one of the previous (many) attempts to get it up and running.
Its the same one which can be found through ipconfig.

[Deerpark]

Unless your ISP specifically require you to input a static WAN IP I suggest you let the router obtain one automatically.
If you filled in the WAN IP because the router failed to get on automatically let me know and we'll take it from there.

[allan1983]

I tried to let the router acquire one, as I read somewhere that my IP (Virgin) dont have static addresses.
However, the router didnt seem to be able to obtain one, and thats why I inputted one manually.
When I did that, and also manually inputted the DNS and allowed the Clone MAC feature, the router status came up as connected, but was still unable to connect top the internet.
Leaving the router to obtain all these settings itself as the manual suggested it could just left blank spaces.

[Deerpark]

Try leaving it on automatic and enable the clone MAC feature and let it clone the MAC address of your computer.

[allan1983]

Tried that too.
I hunted around a few forums and google for a good day and a half before I bit the bullet and asked for help, Im a man, we dont ask for help until were desperate!!!!!!!
I feel like the problem is with a setting somewhere on the computer, but im stumped as to what.

[Deerpark]

Acquiring a WAN IP doesn't involve your computer so this is a problem between the modem and router (and possibly your ISP).
Try powering off the modem and router for 10 minutes and then power them back up.
Start by powering on the modem and let it start up completely before powering the router.

If it still doesn't work you may have to settle for configuring the WAN settings manually.

Assuming you get the router online lets try and figure out why your computer can't get online.
What version of Windows do you have installed?

[allan1983]

I think ive tried every possible combination of what to turn on first etc but ill have a go at what youve suggested now.
Im on Win XP SP2.

[allan1983]

Ok, ive just tried something else too which might help to answer the problem.
I did Run/cmd/ipconfig/all, with just the ethernet connected and the first section labled Windows IP Configuration has:
IP Routing Enabled.......NO
WINS Proxy Enabled.......NO

Surely I need to be able to route the IP?

Then again, i have absolutely no idea what this means!!