My computer is P4 HT 2.8ghz, 780mb RAM, 40+40GB HDD, GForce5200 AGP, CD-rom, FDD, PM800M2 mobo, etc. I'm using broadband with external ADSL device with LAN.
It is multiboot with XP pro (SP2) and win2k (SP4).
I've an internal phone modem 'Motorola SM56', which
cannot be installed in XP, whereas it works normal in win2k.
In XP, windows detects the hardware and searches for driver, which is it locates automatically. When copying of driver files is almost complete, error pops up saying "
Windows was unable to install the modem", press OK or cancel.
After that, another message is displayed: "
Cannot install this Hardware. The specified service does not exist as an installed service".
So the SM56 modem remains inoperative and with a yellow mark in the device manager. No such error in other operating system win2000pro, where this modem works perfect.
I've tried with several other drivers from the web, but they all fail. I'm sure, I've the correct drivers. Even tried changing modem to another PCI slot. The phone modem works well on another PC having XP pro.
Another symptom,
perhaps not related. When I install the software for my Bluetooth Dongle 'BlueSoleil', it progress well until it shows, 'installing Bluetooth Modem' and a warning shows: "
No Modem is installed". The installation process ends without completing.
It appears the installations of modems fail due to missing installed service.
Please advice, how to install the service?jawanda56