"Task Manger" is not available for clicking, please help....

[cgerard]

My computer contracted some nasty malware yesterday and I think I got rid of it all by following the steps in the "Please read this before requesting malware removal help".  However, when I press ALT+CONTROL+DELETE the option to click the Task Manager button is not available.  Can anyone help me to fix this?  Thanks in advance!

[patio]

If you have posted no logs you haven't followed the instructions in the Please Read This section...

[cgerard]

Here are the logs that I have from Superantispyware, Malwarebytes and hijackthis. 

[recovering space - attachment deleted by admin]

[Broni]

*** Go Start>Control Panel>Add\Remove, and...
Uninstall any of the following programs associated with Viewpoint:
    * Viewpoint Manager
    * Viewpoint Media Player
    * Viewpoint Toolbar

1. Print this post out, since you won't have an access to it, at some point.

2. Close all windows, except for HijackThis.

3. Put a checkmark next to the following HijackThis entries (some entries will be checkmarked to disable unnecessary startups; in those cases (marked with *), no actual program will be removed):

- R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.websearch.com/ie.aspx?tb_id=%tb_id
- R1 - HKLM\Software\Microsoft\Internet Explorer\Main,SearchAssistant = http://www.websearch.com/ie.aspx?tb_id=%tb_id
- R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.websearch.com/ie.aspx?tb_id=%tb_id
- O2 - BHO: (no name) - {4A9FD117-0E8D-4B21-B75B-E21DFC9F0C09} - C:\WINDOWS\system32\iifccaBr.dll (file missing)
- *O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
- *O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
- *O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
- *O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
- *O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
- O16 - DPF: {D9EC0A76-03BF-11D4-A509-0090270F86E3} - http://www.spywarelabs.com/1203030306/VBouncerOuter1203.EXE
- O18 - Protocol: relatedlinks - {CD8D1CAA-FE4A-45DF-A06C-028AAF1821DE} - C:\PROGRA~1\COMMON~1\BTLINK\btlink.dll (file missing)
- *O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
- O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe

4. Click on Fix checked button.

5. Restart your computer in Safe Mode (keep tapping F8 key, when your computer starts, until menu appears)

6. Open Windows Explorer. Go Tools>Folder Options>View tab, put a checkmark next to Show hidden files, and folders.

7. Delete following files/folders (if present):

- Viewpoint folder from C:\Program Files

8. Restart in Normal Mode.

9. Post new HijackThis log.

[cgerard]

I followed all the steps outlined above.  Here is the new hijackthis log.

[recovering space - attachment deleted by admin]

[Broni]

Your computer is clean

1. Download, and install CCleaner: http://www.ccleaner.com/download/builds. Get "Slim" version.
Read CCleaner instruction here: http://www.jahewi.nl/ccleaner/ccleaner.html.
Run CCleaner.

2. Turn off System Restore:

- Windows XP:
   1. Click Start.
   2. Right-click the My Computer icon, and then click Properties.
   3. Click the System Restore tab.
   4. Check "Turn off System Restore".
   5. Click Apply.   
   6.  When turning off System Restore, the existing restore points will be deleted. Click Yes to do this.
   7. Click OK.
- Windows Vista:
   1. Click Start.
   2. Right-click the Computer icon, and then click Properties.
   3. Click on System Protection under the Tasks column on the left side
   4. Click on Continue on the "User Account Control" window that pops up
   5. Under the System Protection tab, find Available Disks
   6. Uncheck the box for any drive you wish to disable system restore on (in most cases, drive "C:")
   7. When turning off System Restore, the existing restore points will be deleted. Click "Turn System Restore Off" on the popup window to do this.
   8. Click OK

3. Restart computer.

4. Turn System Restore on.

5. Read So how did I get infected in the first place?: http://www.castlecops.com/postlite7736-.html

6. Let me know, how your computer is doing.

[cgerard]

Thanks for all the help in getting my computer clean!!

For some reason though I still do not have the option to click on "Task Manager" when I press ALT+CTRL+DELETE.  Any ideas as to why?

[Broni]

Yeah, it happens when computer gets infected.
See here: http://www.raymond.cc/blog/archives/2007/06/28/restore-task-manager-regedit-and-folder-options-disabled-by-virus/ for solution.

[cgerard]

Broni-

Task Manager is functioning normaly now, thanks!

Thanks for all the help in getting my computer clean!!  I really do appreciate it!

[Broni]

You're very welcome