java update problem

[jlaak5]

Hello all,

I am hoping somebody can help me.  I am unable to updated my java.  I am currently ruunning jre  1.6.0-03.  Whenever I try to download the update I get the message"Installation of update to the java platform failed".  I am hesitant to remove java all together and reload for the fear that it won't let me. 

I am running windows XP.

Anybody have any ideas??

Thanks,

Jim

[stevejohnson1958]

Jim...

Go to the following link:  http://javadl.sun.com/webapps/download/AutoDL?BundleId=20287

Download and save the package to your desktop.

Close any other applications and then double-click the package to launch the installer.

Once the installation is complete...you can safely remove the other java package currently residing in the Add/Remove Programs of the Control Panel.

Keep us posted.

[jlaak5]

Saviour,

I tried that, & when I double click on the installer nothing happens.

[stevejohnson1958]

BTW...what browser do you use?  Version?  Also...what Service Pack are you using for Windows XP?  SP1...SP2...SP3?

What malware protection are you using?  Is it updated?

When's the last time you visited Windows Update to download and install "high-priority" updates?

[Broni]

Also, any problems with other exe files?

[jlaak5]

i am running mozilla firefox 2.0.14, windows xp sp3.  Running AD Aware, Spyware Blaster, Windows Defender,Spybot, & AVG 8.0.

No other problems with exe files

[jlaak5]

Oh yes and I do update windows on a regular basis as well as keep my spyware/antivirus  programs updated

[stevejohnson1958]

I'm assuming there may be a setting that's preventing you from running this partcular executable.

It may be one of your Malware programs.

If it were me...I'd disconnect from the Internet...beit wired or a wireless connection.

Temporarily disable your malware protection...then try to install the package.

If it works...and installs.  Re-enable your protection and connect back to the Internet.

Open the new Java applet from your Control Panel and see if it will update.  It may not need to update, but you can try anyway.

If it installed with no issues, then you can safely remove the other Java Runtime Environment.

[Broni]

Do you have browsers closed, when doubleclicking on installation file?

[jlaak5]

Yes Broni  the browser is closed

[Broni]

Did you try what Saviour said?

[jlaak5]

May seem like a silly question, however how do I disable my malware.  I was able to disable spyware blaster, couldn't find any way to disable protection in adaware, or spypbot.  do I uninstall and reinstall?

[stevejohnson1958]

You should be able to right click the icons in the system tray to select "disable" and/or "exit"...depending on the program.

[jlaak5]

still no luck updating ..............sorry

[stevejohnson1958]

Updating?  Don't you mean installing?