Ok we got the problem fixed...she is now able to get on the internet all parts of the day and so far everything works fine. What we had done is on friday, our network admin went to one of the towers that she is getting her wireless signal from and updated with software...well her radio on the side of her house thats connected to her antenna didn't take the update so I had a guy go out this morning and change her radio out and I checked to make sure it was up and it was so her new radio did take the update. I'm not sure when she got home but right at 5 when I was getting off work I decided to look and see if I could see her user name up and it was so I called her and asked her if it was working and it is. I then asked her if she had encountered any disconnection issues or anything and she hadn't but the only problem she noticed she was having is on projectplaylist when it would play a song it would stop and go but I have that covered and will fix it tomorrow morning. I would like to thank everyone for their posts and time taken trying to help me figure this out.