unistalling bt broadband desktop help

[Broni]

Malwarebytes found quiet a lot.
Try install, and let us know.

[carlrowley1]

no still saying it is still installed, it cannot be installed, could it be that i am using IE7
and it only works on IE6

Anyway this is the hijack this log



[recovering disk space -- attachment deleted by admin]

[Broni]

What exactly does that "desktop help" program do?

[carlrowley1]

this might explain it better than me

http://btbusiness.custhelp.com/cgi-bin/btbusiness.cfg/php/enduser/cci/bt_adp.php?p_sid=lHRcjr9j&p_faqid=9563&cat_lvl1=426&cat_lvl2=427&cat_lvl3=934&p_cv=3.934&p_cats=426,427,934

[carlrowley1]

Where all the logs, ok broni,

[Broni]

HJT log is clean.
As for Desktop Help, it looks like typical ISP BS, but you can always call your ISP, and complain about your problem. You'll see, if they'll be able to help...

[carlrowley1]

ha yes broni

if i call them up, which is in india its very hard to understand some of them, and they often get things wrong.

they will just remotely access my computer, and try and find out what is wrong.

BRONI .. do you think it is installed on this computer, with what you have seen.

[Broni]

I can't see anything running, but that's all I can say.

[carlrowley1]

OK BRONI

I am off to bed thanks for all your help, i have learn't a few things as well, regarding the   malwarebytes, hijack this, (etc)

[Broni]

You're welcome
Call your ISP tomorrow, and when you can't get help fro regular guy, ask for 2nd level technician, and be firm about it.