internet connection problem?...could it be due to a virus or something?

[evilfantasy]

Take your time. I'm skeptical it is a virus but well know for sure after the next log.

[kaigan]

well i cancelled the boot scan and did the thing you told me and here is the log. hope this helps!

[recovering disk space -- attachment deleted by admin]

[evilfantasy]

Don't know what else to say. I don't believe this is a malware problem.

Delete the following from your Desktop (If they exist)
ISeeYouXP.exe
ISeeYouXP.txt
ISeeYouXP.lnk (Shortcut for ISeeYouXP.bat)

----------

Does this behavior persist if you start IE7 in No Add-ons mode?

IE7 in No Add-ons mode

1. Right-click on the blue IE desktop icon and select Start without Add-ons;

2. Start > (All) Programs > Accessories > System Tools > Internet Explorer
(No add-ons).

Troubleshooting and Internet Explorer’s (No Add-ons) Mode:
http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx

RIES
Does the problem persist if you Reset IE7 Settings (RIES)?
http://support.microsoft.com/kb/923737 <- Read before using!

[kaigan]

no, internet explorer cant connect in no-addon mode as well as normal mode. but after all that we have done mozilla firefox can connect to the internet and display websites. Maybe internet explorer is not properly configured or installed...do you know how to completely remove internet explorer and then i could re-install it? maybe that would solve the problem? also most of the programs cant connect to get updates so is there any way to reset internet settings or firewall settings to allow access to connect to the internet or something? and do you think reformatting the computer using the recovery software that packard bell gives on the computer could help to resolve this problem?

[evilfantasy]

A recovery would likely fix it.

Try turning off the firewall and see if IE connects.

To re-install IE 7

• First go here to Download IE 7 to the desktop. (Don't install it yet)

• Uninstall the version of IE you have installed now, to do so follow these steps:
• Click Start
  
• Click Control Panel
  
• Double click Add or Remove Programs
  
• Scroll down until you find Internet Explore
  
• Then click Change/Remove, and follow the prompts.

• Note: If you are unable to see IE7 in Add or Remove Programs follow these steps:

• Click Start
  
• Click Run
  
• Type or copy and paste, into the text box:

• %windir%\ie7\spuninst\spuninst.exe

• Then Press Enter
  
• Restart your computer.
  • Install the fresh version of Internet Explorer 7.

[/list]

[kaigan]

ok i turned the firewall off and tried internet explorer and now it can connect ok. but the internet explorer in version 6 so i will also do the uninstall and reinstall now...i'll tell you what happens then.

thanks for helping so far!

[evilfantasy]

What firewall are you using? Windows?

[kaigan]

for now, yes i am using the windows firewall. i had the norton 360 firewall but i uninstalled the program. umm..do u have suggestions for better protection softwares?

[evilfantasy]

Run this again to be sure Norton is gone. Windows firewall shouldn't be blocking you and it would seem that Norton is still hanging around.

Download the Norton Removal Tool (SymNRT) to your Desktop.

Once downloaded please close ALL open browsers, also save any work because this may require a restart.

• Go to your desktop and double click on the removal tool and then click Setup.
  
• Once open Click Next
  
• Accept the license agreement and click Next
  
• Type in the letters/numbers that you see into the text box then click Next.
  
• Then click Next and the tool will start running.
  
• Once finished restart the PC and run the tool again to ensure everything has been removed.

.
----------

For a good free firewall listed below. I have used (and like) Online Armor, Comodo and PC Tools.

I've heard that Online Armor is very good at the moment.

1) Comodo (Uncheck during installation "Install Comodo SafeSurf..", Make Comodo my default search provider" and "Make Comodo Search my homepage" if you choose this one)
2) Online Armor
3) Sunbelt/Kerio
4) Agnitum
5) PC Tools Firewall Plus

[kaigan]

well i uninstalled IE7 and then restarted and installed it again but after restarting after that the problem has come Back! Even mozilla cant connect now! and also when it was installing it said it could not update windows internet explorr and told to restart the computer and then open IE7 and go tools>windows update. but i cant connect to them! i dont know whats happening...once it connects and then next it doesn't!... 

[evilfantasy]

Click Start > Run and copy and paste the following line into the run box:
regsvr32 urlmon.dll
Press OK
Once it is completed you will get this message DllRegisterServer in urlmon.dll succeeded, repeat the above steps, but replace regsvr32 urlmon.dll with the following: (enter each line one at a time selecting OK after each)

• regsvr32 actxprxy.dll
  
• regsvr32 shdocvw.dll
  
• regsvr32 mshtml.dll
  
• regsvr32 browseui.dll
  
• regsvr32 jscript.dll
  
• regsvr32 vbscript.dll
  
• regsvr32 oleaut32.dll

When finished restart your computer.

[kaigan]

i did all of the run commands you gave but only mshtml.dll gave an error of some sort (which i forgot)...and when i restarted and checked it seemed to be working only it got stuck while loading and i have restarted the computer now...ok on the second try it only loads a few pages (google, computerhope and msn) and then both mozilla and ie stop loading pages...this is weird.

[evilfantasy]

Have you tried resetting the router? Unplug it for about 10 seconds then plug it back in.

[kaigan]

i did that and it's still the same.

[evilfantasy]

I'm running out of ideas.