Bio hazard virus logs for review.

[evilfantasy]

Keep SAS and MBAM. Run them every other week or so, or when you think you should. Be sure to always update them first.

Yes you should get rid of Norton and install some free solutions. I will leave a list of good free antivirus and firewalls.

Before you install them uninstall Norton.

To completely remove Norton/Symantec go to add remove programs and uninstall anything with Norton, Symantec or Live Update in the name.

Download the Norton Removal Tool (SymNRT) to your Desktop.

Once downloaded please close ALL open browsers, also save any work because this may require a restart.

• Go to your desktop and double click on the removal tool and then click Setup.
  
• Once open Click Next
  
• Accept the license agreement and click Next
  
• Type in the letters/numbers that you see into the text box then click Next.
  
• Then click Next and the tool will start running.
  
• Once finished restart the PC and run the tool again to ensure everything has been removed.

----------

Remember to only install one antivirus!
 
1) Avast! Home Free Edition
2) AVG Free Edition
3) Avira AntiVir Personal
4) Comodo Antivirus
5) PC Tools AntiVirus Free Edition

1) Comodo (Uncheck during installation "Install Comodo SafeSurf..", Make Comodo my default search provider" and "Make Comodo Search my homepage" if you choose this one)
2) Online Armor
3) Sunbelt/Kerio
4) Agnitum
5) PC Tools Firewall Plus

[eterwey]

There's also something new happening that I've discovered.  Everytime I try to close out a web page by left clicking on the red X box, it kicks me off the internet and that pop up for an error message comes up that asks if I want an error report sent.  Not sure what's going on there.

[evilfantasy]

Try this.

Reset settings for Internet Explorer 6

Reset Explorer Settings IE 6

[eterwey]

Ok, I tried restoring the internet settings, but it's still doing the same thing.  It brought me to the new internet explorer 8 Beta download, but when I tried to download that, it just kicks me out again. 

[evilfantasy]

Repair IE6

Note: Both methods listed require that the Microsoft Windows XP CD-ROM be available.

Method 1: Microsoft Internet Explorer 6.x Repair for Windows XP

• From the Start menu, select Run.
  
• In the Open field, type sfc /scannow (Note: There is a space between sfc and /scannow)
  
• Select the OK button.
  
• Follow the prompts throughout the System File Checker process.
  
• Reboot the computer when System File Checker completes.
  

[eterwey]

Here's the deal, I don't have the Microsoft windows xp CD-ROM.  A friend of mine a while ago built this computer,  he built a newer one for himself, and gave this one to me.  Any other suggestions?

[evilfantasy]

Download Dial-a-Fix by djlizard, save it to the desktop then extract it to it's own folder.

• Open the folder and run Dial-a-fix.exe
• 2 windows will open. Close the one in the background labeled Restrictive Policies
• Check the box in section 1, Empty temp folders.
• Check the box in section 2, Fix Windows Installer.
• Check the box in section 4, labeled SSL/HTTPS/Cryptography. The 4 boxes under it should be pre-checked
• Check all boxes in Section 5, labeled Registration Center.
• Click Go
• OK any error messages if received, but write them down and post them here.
• Restart the computer when done.

.
Any changes?

[eterwey]

That seems to have fixed it.  Here are the two error boxes that did pop up.

An error has ocurred during registration of the file: C:\WINDOWS\system32\shdocvw.dll(version6.00.2900.3395).  The next dialog will contain an error code and possible suggestions.


Error-2147319780 was encountered while trying to register C:\WINDOWS\system32\shdocvw.dll.  The error text is : Error accessing the OLE registry.  Dail-a-fix currently has no suggestions for thes error code.  Please email dial-a-fix @DjLizard.net with a copy of the log pane and any details you can provide about this error.

Those were the only two that popped up.

Thanks again for your help!

[evilfantasy]

That shouldn't be a problem.

I would visit MS Updates again to make sure none are available. http://windowsupdate.microsoft.com/

[eterwey]

I was going through the steps to uninstall NortonAntiVirus.  Finished that and was trying to install AvastAntiVirus free home addition.  Computer froze up.  Restarted to reboot.  Now the computer is frozen and I have no desktop, just a solid blue screen.  Can still move mouse, but nothing is happening.  Don't know what to do please help.  Replying from a work computer now.

[Carbon Dudeoxide]

First thing I would try is, at the blue desktop screen, hit CTRL + ALT + Delete and start a new process called explorer.exe

Otherwise, you might want to look here:
http://www.computerhope.com/forum/index.php/topic,16027.0.html

[eterwey]

I get nothing when I try CTRL+ALT+DEL and I nothing when I right click.  There is nothing to right click on.  And we don't have the Windows disk.  Is there anything we can do?

[Carbon Dudeoxide]

Can you try Safe Mode