craptop goes offline by itself

[ponies]

by the way....cute picture! 

[Carbon Dudeoxide]

ok, i did the superspyware, and ran it. It found a couple of things and quarentined them. I never saw a "log." 

Sure you're following the guide to the letter?

* On the main screen click Scan your computer
* On the left check the box for the drive you are scanning.
* On the right choose Perform Complete Scan
* Click Next to start the scan. Please be patient while it scans your computer.
* After the scan is complete a summary box will appear. Click OK
* Make sure everything in the white box has a check next to it, then click Next
* It will quarantine what it found and if it asks if you want to reboot, click Yes

• To retrieve the removal information please do the following:
• After reboot, double-click the SUPERAntiSpyware icon on your desktop.
• Click Preferences. Click the Statistics/Logs tab.
  
• Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
  
• It will open in your default text editor (preferably Notepad).
• Save the notepad file to your desktop by clicking (in notepad) File > Save As...
  

* Save the log somewhere you can easily find it. (normally the desktop)
* Click close and close again to exit the program.
*Copy and Paste the log in your post

What does it mean "alternate download link (.exe) in step 4?

It's just another link to the program in case he first one doesn't work.

[ponies]

Here is the log.... What do I do with it? It makes no sense to me..............

Malwarebytes' Anti-Malware 1.28
Database version: 1203
Windows 6.0.6001 Service Pack 1

9/25/2008 12:26:54 AM
mbam-log-2008-09-25 (00-26-54).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 106984
Time elapsed: 1 hour(s), 6 minute(s), 16 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 1
Registry Keys Infected: 17
Registry Values Infected: 2
Registry Data Items Infected: 1
Folders Infected: 0
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
C:\Program Files\AskSBar\bar\1.bin\ASKSBAR.DLL (Adware.AskSBAR) -> Delete on reboot.

Registry Keys Infected:
HKEY_CLASSES_ROOT\TypeLib\{f0d4b230-da4b-4daf-81e4-dfee4931a4aa} (Adware.AskSBAR) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{f0d4b23a-da4b-4daf-81e4-dfee4931a4aa} (Adware.AskSBAR) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{f0d4b23c-da4b-4daf-81e4-dfee4931a4aa} (Adware.AskSBAR) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{b15fd82e-85bc-430d-90cb-65db1b030510} (Adware.AskSBAR) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{f0d4b231-da4b-4daf-81e4-dfee4931a4aa} (Adware.AskSBAR) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{f0d4b231-da4b-4daf-81e4-dfee4931a4aa} (Adware.AskSBAR) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{f0d4b239-da4b-4daf-81e4-dfee4931a4aa} (Adware.AskSBAR) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{f0d4b23b-da4b-4daf-81e4-dfee4931a4aa} (Adware.AskSBAR) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{f0d4b23b-da4b-4daf-81e4-dfee4931a4aa} (Adware.AskSBAR) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\popcaploader.popcaploaderctrl2 (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ModuleUsage\c:/windows/downloaded program files/popcaploader.dll (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\TypeLib\{c9c5deaf-0a1f-4660-8279-9edfad6fefe1} (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{e4e3e0f8-cd30-4380-8ce9-b96904bdefca} (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{fe8a736f-4124-4d9c-b4b1-3b12381efabe} (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{df780f87-ff2b-4df8-92d0-73db16a1543a} (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{df780f87-ff2b-4df8-92d0-73db16a1543a} (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\popcaploader.popcaploaderctrl2.1 (Adware.PopCap) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar\{f0d4b239-da4b-4daf-81e4-dfee4931a4aa} (Adware.AskSBAR) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs\C:\Windows\Downloaded Program Files\popcaploader.dll (Adware.PopCap) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced\Start_ShowSearch (Hijack.StartMenu) -> Bad: (0) Good: (1) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Program Files\AskSBar\bar\1.bin\ASKSBAR.DLL (Adware.AskSBAR) -> Quarantined and deleted successfully.
C:\Windows\Downloaded Program Files\popcaploader.dll (Adware.PopCap) -> Quarantined and deleted successfully.

[ponies]

Should I attempt step 6 now?

[Carbon Dudeoxide]

Should I attempt step 6 now?

Yes, sir!

(also moving this to the Computer Virus Section)

[ponies]

Great news! My nephew came over today and did something, don't know what, and fixed my craptop! It doesn't go offline by itself anymore!  He also showed me how I can get it back online from my craptop w/o having to unplug stuff and go through all of that. Should I continue with step 6 anyway?  What does it do?

[ponies]

Never mind.  Craptop is still going offline by itself.  Bless Abe's little heart, he tried but the *censored* thing is still
f-ed up.

[Carbon Dudeoxide]

http://www.snapfiles.com/reviews/HijackThis/hijackthis.html

TrendMicro HijackThis is a tool, that lists all installed browser add-on, buttons, startup items and allows you to inspect, and optionally remove selected items. The program can create a backup of your original settings and also ignore selected items. Additional features include a startup list report, hosts file manager, uninstall manager and some other tools. Intended for advanced users.

Hope that gives you some insight.

[ponies]

I have my solution. Abe fixed my craptop so that when I walk away from it or leave it alone overnight, it doesn't shut down and it doesn't go into sleep mode. It hibernates only. It does not go offline that way. As long as I don't shut it down it seems to stay online. I can live with that.  Thank you so much for taking all the time you did to help a techno dunce like me!

[Carbon Dudeoxide]

All right.

Hibernation can be disabled through My Computer --> Properties, if you're interested.

[ponies]

what would the craptop do if I disabled hibernate?

[Carbon Dudeoxide]

what would the craptop do if I disabled hibernate?

It simply wouldn't hibernate unless you turn it on again

(I have mine disabled)

[ponies]

I think it's ok with me if it hibernates. At least it's not going offline anymore, the stupid piece of s==t! My girlfriends laugh at me and sing song "operator error, operator error." Nasty, mean women.

[Carbon Dudeoxide]

Heh, ok.

At least problem solved.