I've lost my DRM file

[Broni]

Whatever is shown in Notepad.

[AirHalling]

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:56:25 PM, on 9/23/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16705)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\WINDOWS\system32\drivers\KodakCCS.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
c:\program files\common files\mcafee\mna\mcnasvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\WINDOWS\Explorer.EXE
c:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\Creative\SBLive\Program\CTAvTray.EXE
C:\Program Files\QuickTime\QTTask.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\America Online 8.0\aoltray.exe
C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Rhapsody\rhaphlpr.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = :0
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\PROGRAM FILES\YAHOO!\COMPANION\INSTALLS\CPN\YCOMP5_6_0_0.DLL
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files\McAfee\VirusScan\scriptsn.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRAM FILES\YAHOO!\COMPANION\INSTALLS\CPN\YCOMP5_6_0_0.DLL
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [mcagent_exe] C:\Program Files\McAfee.com\Agent\mcagent.exe /runkey
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MySpaceIM] C:\Program Files\MySpace\IM\MySpaceIM.exe
O4 - HKCU\..\Run: [RegistryCleanerProMFCT] C:\Program Files\RegistryCleanerPro\RegistryCleanerPro.exe
O4 - HKUS\S-1-5-18\..\Run: [MySpaceIM] C:\Program Files\MySpace\IM\MySpaceIM.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [MySpaceIM] C:\Program Files\MySpace\IM\MySpaceIM.exe (User 'Default user')
O4 - Global Startup: America Online 8.0 Tray Icon.lnk = C:\Program Files\America Online 8.0\aoltray.exe
O4 - Global Startup: PowerReg Scheduler.exe
O4 - Global Startup: Kodak EasyShare software.lnk = C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0\bin\npjpi150.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0\bin\npjpi150.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\SYSTEM32\SHDOCVW.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: PartyPoker.net - {F4430FE8-2638-42e5-B849-800749B94EED} - C:\Program Files\PartyGaming.Net\PartyPokerNet\RunPF.exe (file missing)
O9 - Extra 'Tools' menuitem: PartyPoker.net - {F4430FE8-2638-42e5-B849-800749B94EED} - C:\Program Files\PartyGaming.Net\PartyPokerNet\RunPF.exe (file missing)
O9 - Extra button: PokerStars.net - {FA9B9510-9FCB-4ca0-818C-5D0987B47C4D} - C:\Program Files\PokerStars.NET\PokerStarsUpdate.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: Poker.com - {6FDD5236-C9F0-49ef-935D-385F5E21991A} - C:\Program Files\Poker.com\poker.exe (HKCU)
O15 - Trusted Zone: http://*.mcafee.com
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://us.dl1.yimg.com/download.yahoo.com/dl/installs/yinst20040510.cab
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://photos.walmart.com/WalmartActivia.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://by105fd.bay105.hotmail.msn.com/resources/MsnPUpld.cab
O16 - DPF: {D821DC4A-0814-435E-9820-661C543A4679} (CRLDownloadWrapper Class) - http://drmlicense.one.microsoft.com/crlupdate/en/crlocx.ocx
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Kodak Camera Connection Software (KodakCCS) - Eastman Kodak Company - C:\WINDOWS\system32\drivers\KodakCCS.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\program files\common files\mcafee\mna\mcnasvc.exe
O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe
O24 - Desktop Component 0: (no name) - C:\Documents and Settings\airhalling\My Documents\My Pictures\Yosemite.jpg

--
End of file - 7536 bytes

[Broni]

I don't see anything malicious there.
Unfortunately, I don't see either anything what would trigger my attention.

[AirHalling]

Thanks Broni,  I truly appreciate the attempt.  I really think my problem comes down to not being able to update the security component from the microsoft support website.  I just can't figure out what I'm doing wrong.  I swear I'm the administrator.  O-well, I'm tired and going to bed.

If anyone has any other suggestions, please post.  I will check back at 7am CST.  Thanks.

[Broni]

not being able to update the security component

Try to create new profile: http://support.microsoft.com/kb/811151

[AirHalling]

Broni, I will try that in the morning.  Van Helsing, my cat, is messing with my typing and after reading the instructions I am too tired to begin yet another long fix.  Sorry, you may not think it long but if you saw my desk and the pile of support fixes I have printed you may have sympathy.  I will report back tomorrow.

[Broni]

No problem. Someone will be here

[AirHalling]

Well as luck would have it.  I have spent another 1.5 hours working on this issue and it appears worse.  Thank you to DRMsucks who advised me to search the Real site.  I've now upgraded to the new Real Media player.  It works just fine.  Rhapsody still gives me the DRM error message.  Guys I can NOT get my system to upgrade the security component at the microsoft website.

Broni the new user profile didn't work either.

[Broni]

I can NOT get my system to upgrade the security component

What security component are we talking about here?

[AirHalling]

To update windows components, Please click the link below and follow the steps :

http://real.custhelp.com/cgi-bin/real.cfg/php/enduser/std_adp.php?p_faqid=6202&p_created=1159997743


Which sent me to the Microsoft website for the security upgrade.

When the MS box opens I actually get two boxes, one called Security component upgrade - Microsoft Internet Explorer AND Certificate Revocation List Update - Microsoft Internet Explorer. The first box (Security component upgrade) does not have the upgrade box shaded in order to click it. The second box (certificate revocation...) does but have the update button available to click BUT when I click it I get the following message: An error was encountered during upgrade. If you are still unable to play your content... and it directs me to the microsoft support website.


But I noticed that at the bottom of the certificate revocation box is the message: In order to perform this upgrade you must be logged in as an administrator.

I really hope you can help me. I have been through this same loop over and over. I don't know how to log in as administrator. When I check user profiles it show me as the administrator.

or http://support.microsoft.com/kb/919589

This topic I just listed shows me how to log in as the administrator but I don't have the password.  When I check my status in user profiles it shows me as the administrator.

[AirHalling]

I just dusted off my XP manual and looked up the info on administrator.  It says:

To log on as the Administrator
1.  In "Log on to Window," type Administrator and the password you assigned to the administrator during Setup.

I didn't set up XP.  My hard drive had crashed and I took it to a local shop for a new hard drive, memory, and an upgrade from ME to XP.  They installed XP for me oh, and they closed up shop.  So now what.

[Broni]

shows me how to log in as the administrator but I don't have the password

Did you actually try to run IE as administrator, or you're simply afraid, it'll ask you for a password, and you didn't try?

[Broni]

No, no....like this:
1.   Click Start, and then click Run.
2.   Type the following text, and then click OK.
C:\Program Files\Internet Explorer
3.   Press and hold the SHIFT key, right-click the Internet Explorer icon (IEXPLORE), and then click Run as.
4.   Click The following user.
5.   In User name and Password, type the Administrator account name and the password that you want to use, and then click OK.

[AirHalling]

Dude I am so not afraid!  I'm desperate!  I'll try it again.

[AirHalling]

See my post above.  I get to that point and when I try to "Run as" administrator it says bad password.