I've lost my DRM file

[Broni]

What happens, if you simply go to: http://go.microsoft.com/fwlink/?LinkID=75378

[AirHalling]

Absolutely nothing.  If you scroll down to the bottom of that link it says:

For Windows XP:
   In order to use perform this upgrade, you must be logged in as an Administrator. Internet Explorer is recommended because this site depends on ActiveX technology. Do you see the Internet Explorer Info Bar as displayed in this picture?

See I keep coming back and back and back and back to this exact same spot.

[Broni]

Did you try new profile, you created last night?

[AirHalling]

I tried that and I'm sorry but I can't remember exactly what went wrong but I hit an altogether new page of your not authorized.  It kinda stung because I really thought I had found the solution.

Do I need to reinstall XP to reset the Administrator password?

[Broni]

I can't remember exactly what went wrong but I hit an altogether new page of your not authorized

With new profile? While at M$ page?

[AirHalling]

Here ya go...

You are not authorized to view this page
You do not have permission to view this directory or page using the credentials that you supplied.
--------------------------------------------------------------------------------

Please try the following:

Contact the Web site administrator if you believe you should be able to view this directory or page.
Click the Refresh button to try again with different credentials.
HTTP Error 401.1 - Unauthorized: Access is denied due to invalid credentials.
Internet Information Services (IIS)

--------------------------------------------------------------------------------

Technical Information (for support personnel)

Go to Microsoft Product Support Services and perform a title search for the words HTTP and 401.
Open IIS Help, which is accessible in IIS Manager (inetmgr), and search for topics titled Authentication, Access Control, and About Custom Error Messages.

[Broni]

Try to lower security settings in IE. Disable firewall for a moment.

[AirHalling]

Should I lower them below medium?

[Broni]

Go ahead.

[AirHalling]

I changed my IE security setting for "Internet" as low as possible, it would only go to medium. 

Tried opening Rhapsody.  Got the error message and then was directed to the Update Security Components.  Again.  Still can't upgrade.  Get the message, "There was an error..."

    This sucks.  I want my MP3 player to work.

[AirHalling]

Auntie Em,

Hate you, Hate Kansas,
Taking the dog.

Dorothy

I'm done for the day.  I just want to say thanks to everyone.  I have posted at "Real" and have received not a singe reply.  You guys are the best I appreciate all the help.  Here's to tomorrow, a new day.  Maybe Sridhar from the Best Buy Music Store Technical Support, Level Two will have an answer.

[mcxeb52!]

DRM on mp3? Use tunebite. It gets rid of DRM and it does its job well, I tried it before.

http://tunebite.com/en/remove_drm/index.html

[Broni]

Going to bed, too.

[AirHalling]

Hello everyone,

I may need to restart my topic.  I took the advice of the person that recommended I try TuneBite.  So I downloaded it and when I attempted to install I got a new error message.   

"Windows Installer Service could not be accessed.  This can occur if you are running Windows in safe mode (which I'm not), or if the Windows Installer is not correctly installed.  Contact your support personnel for assistance."

Well support personnel,  , now what?  I was able to download the program that Broni recommended a few days ago with not problem so I know installer is fine.  But this program does involve DRM so?!

[Broni]

Get Dial-a-fix:  http://wiki.lunarsoft.net/wiki/Dial-a-fix#Mirrors.2Fdownload_locations.2C_and_articles
Checkmark all sections, and click GO.
Restart computer.