I've lost my DRM file

[AirHalling]

Well I am nowhere closer to getting Rhapsody to run than when I began.  Broni, your patch helped though, installer is working fine now.  I then installed "Tunebite" and it didn't make a difference.  I also got in contact with the technician who installed XP for me.  He said that he doesn't put a password in for the administrator when he sets up XP.  So I don't know WHERE that leaves me.

The 2nd level technician at Rhapsody is recommending things I did weeks ago.  So I will am stopping my post with this phenomenal forum and going to try through Rhapsody and the Real forum (thank-you to DRMsucks for that avenue) and if all else fails take it into the techie on Wednesday.  I would re-install XP myself but that seems like the final resort and the techie can do that since he will be getting paid.  Posting here made me feel smarter.  I've always felt like I had was out of the technological loop and this just proves I've got some reading to do.  It's been awhile (say 14 years) since I was even in the know.  When I find out what went wrong I will be sure to let you all know since it just may help someone else down the road.

Honored to have had all your help and input.

Hoping to make my kids and hubbie happy with functional MP3 players,
AirHalling

[Broni]

I'm glad, we fixed something.
Keep us posted.

[drmsucks]

Best of luck, Airhalling.

[mcxeb52!]

Tunebite is the paid program that allows you to remove DRM from music protected by DRM. That's what it does. So by using tunebite to process the DRM music,  you can put the music onto any device supporting only DRM free music.

[AirHalling]

I'm well aware of Tunebite's capability and its core function.  My hope was that by installing the program it would overwrite my systems DRM files and make things "healthy."  Clearly I was wrong.

It appears even "RealNetworks Technical Support, Tier 2 Escalation Department" are unable to give me a resolution.  Their response was:  It clearly indicates that some of the registry files been corrupted in your computer and this is the reason, you are still prompted to enter the username and the password, even if you have signed into Adminstrator account. I am sure that Windows DRM will be available even if Rhapsody has not been installed. In this case, please contact the System Manufacturer to assist further.

Ah the sweet smell of pass the buck. 

Well still nowhere near an answer as to how or why my DRM files are corrupt or gone.