Hello,
I downloaded a DVD ripping program today and since then my computer has gone to *censored*. I removed the program, but my computer immediately started malfunctioning. When I restarted, my computer will not open any programs except for Windows Explorer (and even this is not working so well).
When I click on any other program (Itunes, Word, AVG Free - my anti-virus software, Firefox, etc.), the following happens:
-- A window pops up that says Windows Installer....Preparing to Install _______ (Itunes, for example)
-- After a bit of time, it will say Please Wait While Windows Configures Itunes
-- I will wait, then it will tell me that something is unavailable. In the case of iTunes, it says QuickTime was not found. QuickTime is required to run Itunes. Please reinstall iTunes.
***Again, this is not just with Itunes....It is with every program I try to open. It will go to the installer for whatever the thing is, and then say that it cannot complete it. Or, nothing will happen at all....I will click on an icon and nothing will happen at all.
I do NOT know what to do. I already tried a System Restore from 9/26 (LONG before I installed this dumb DVD ripper program), and it did not work. Everything remained the same.
I have tried using Internet Explorer to re-download some of the programs, like Dell DataSafe Online Backup and AVG Free. It will start the download, get to 100%, and then say Internet Explorer Has Stopped Working.
I have a lot of valuable photos and music files on here that I would really like to save. If I do indeed need to reinstall the operating system, I need to figure out a way to save these files. PLEASE, someone help me. I am not very smart with computers so I need to be walked through everything, but pleaaase. I don't even know where to start.
