removal of virusscanner. it sounds weird, but help wanted anyway

[Emiel]

Hi guys,

my dad accidentaly installed Virus Response Lab 2009. He uninstalled the whole thing but can't delete it's icon in the right-bottom part of the screen. Because of what's left of the program, we get pop-ups when booting that we don't want to. Also, they appear when we're doing stuff on the computer. Does anyone know how to remove this?

Thanks.

[flomtl]

Hey im not an expert or anything, so you may want to wait for expert advice, however, you could try to download CCleaner. Run Cleaner and also scan for issues. It gets rid of left over files from delete programs.

Hope that helped..

Florian

[evilfantasy]

Virus Response Lab 2009 is a rouge antivirus and it can not be removed by normal means. It's malware so you need to start here http://www.computerhope.com/forum/index.php/topic,46313.0.html

Post the 3 logs here when complete.

[Emiel]

I can't do this yet 'cause i'm at school. But i'll get to it as soon as i'll get home.

[evilfantasy]

No problem. This thread will be waiting...

[Emiel]

I printed the guide for removing malware, just so i can read it when i don't have access to the page.

Thanks for your help so far evilfantasy.

[Emiel]

Ok, i checked the add/remove program list and there are no suspicous programs. I also checked if we had an antivirus program, and we do. Etrust Antivirus.

[Emiel]

One more thing. Can i do other stuff while the programs are busy scanning?

[Carbon Dudeoxide]

One more thing. Can i do other stuff while the programs are busy scanning?

I wouldn't recommend it.

[Emiel]

Ok, thanks for replying Carbon. Evilfantasy, here's the first log, the Superantispyware log.

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[Emiel]

And the second one, the malwarebytes log.

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[Emiel]

And the last log, hijackthis log.

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[Emiel]

I followed the guide as evilfantasy told me to. The icon and a lot of viruses are gone now, but can you confirm this? Thanks.

[evilfantasy]

Download ComboFix by sUBs from one of the below links. Be sure top save it to the Desktop.

Link #1
Link #2

**Note:  It is important that it is saved directly to your Desktop

Close any open Web browsers. (Firefox, Internet Explorer, etc) before starting ComboFix.

Temporarily disable your antivirus, and any antispyware real time protection before performing a scan. Click this link to see a list of security programs that should be disabled and how to disable them.
 
Double click combofix.exe & follow the prompts.
When finished ComboFix will produce a log for you.
Post the ComboFix log in your next reply.

Important: Do not mouseclick ComboFix's window while it is running. That may cause it to stall.

Remember to re-enable your antivirus and antispyware protection when ComboFix is complete.

Also let me know how everything is now.

[Emiel]

Thanks for replying evilfantasy, the pc is running smoothly. Here's the combofix log. I forgot to disable the antivirus program btw... 

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