Author Topic: CONNECTION ERROR! PLS HELP (Read 14442 times)

UVAND · « **on:** November 19, 2008, 08:24:46 PM »

Hi everybody,

Pls help me if you can

My window Vista is already running on a SAFECOM wireless router. However, I connected another system running WINXP and was able to surf the net without fuss.

All of a sudden, the automatic update on the winxp initiated an update to a (service pack)SP2 which I obliged. At the restart of the system the winxp system could no more connect to the internet.

Having used the Network wizard setup and carried out a system restore without success I had carried out a clean installation of the winxp profesional and ran the wizard all over again. and up till now all I get is still the error message that system could not connet to the internet but this doesn't affect the other system running Vista.

Please help me

Uvand

Broni · « **Reply #1 on:** November 19, 2008, 09:34:07 PM »

Turn off computer. Disconnect router, and modem from power source for 30 seconds.
Power them back on.
Restart computer.

If that doesn't work, bypass router, and connect computer straight to the modem.

If that doesn't work...
Go Start>Run (Start search in Vista), type in:
cmd
Click OK.

In Command Prompt window, type in following commands, and hit Enter after each one:
ipconfig /flushdns
ipconfig /registerdns
ipconfig /release
ipconfig /renew

Restart computer.

If that doesn't work...
Go Start>Run (Start search in Vista), type in:
cmd
Click OK.

At Command Prompt, type in:
netsh int ip reset reset.log
Hit Enter.
Type in:
netsh winsock reset catalog
Hit Enter.

Restart computer.

If that doesn't work...
Download, install, and run WinSockFix: http://www.softpedia.com/get/Tweak/Network-Tweak/WinSockFix.shtml
Restart computer, and check again.

UVAND · « **Reply #2 on:** November 20, 2008, 05:13:06 AM »

THANKS. I'm at work at the moment. I'll work around these options when i'm back home and feed you back. Thanks once again for your help.

UVAND

UVAND · « **Reply #3 on:** November 20, 2008, 05:05:38 PM »

Hi Broni,

I really appreciate your concern.

However, I've tried the 1st stage earlier without luck.

The 2nd stage (direct connection) may work as that was the way it was connected before I bought the d system wt Window vista o/s and had transferred the connection. This will not meet my need as I want d system networked.

I tried Stages d 3rd & 4th thru DOS command but nothing happpened.

I doubt if I could used the last option as this could only be accessed if I'm connected to the internet

Thanks for your help.

Broni · « **Reply #4 on:** November 20, 2008, 05:55:26 PM »

Quote

this could only be accessed if I'm connected to the internet

Download it on working computer, and transfer it to this computer on CD, flash drive, etc.

UVAND · « **Reply #5 on:** November 21, 2008, 01:52:53 AM »

Thanks Broni. I'll try this out when I get tonight

UVAND · « **Reply #6 on:** November 26, 2008, 02:48:16 AM »

Hi Broni,

http://downloads.paretologic.com/downloads/regcure/RegCureSetup_1501_RW.exe

I had scanned my system wt the download from the recomended link above but I'm surprise as it requested to go online to resolve the problem found. Any other suggestion pls.

UVAND

BC_Programmer · « **Reply #7 on:** November 26, 2008, 06:07:39 AM »

My suggestion would be to follow Broni's advice.

Broni · « **Reply #8 on:** November 26, 2008, 05:25:50 PM »

Quote

http://downloads.paretologic.com/downloads/regcure/RegCureSetup_1501_RW.exe

I had scanned my system wt the download from the recomended link above but I'm surprise as it requested to go online to resolve the problem found. Any other suggestion pls.

First of all, who recommended anything like the above?
Secondly, playing with registry is one of the worst choices, when trying to fix a problem, unless....you're registry pro.

UVAND · « **Reply #9 on:** November 27, 2008, 12:20:43 AM »

I must apologise. I downloaded the wrong link. please forgive me.

Having eventually downloaded and ran the right link (WinSockFix) and still could not connect to my home network , I had carried out a clean installation of winxp professional. To my surprise still happened. Now I'm beginning to wonder what I've done wrong while performing the reinstallation again. Pls help me and I promise to read very well before a click again

UVAND · « **Reply #10 on:** November 27, 2008, 12:58:15 AM »

Hi

res://C:\WINDOWS\System32\shdoclc.dll/dnserror.htm

The above error codes appear on my browser each time I'm trying to connect to the internet

I hope this will further put you on the right platform if that could help.

Broni · « **Reply #11 on:** November 27, 2008, 09:34:53 AM »

The above error is just a generic message meaning "Page can't be displayed"

Go Start>Run ("Start search" in Vista).
Type in:
cmd
Click OK (hit Enter in Vista).

At Command Prompt, type in:
ping www.google.com > ping.txt
Hit Enter.

In Window Explorer navigate to:
C:\Documents and Settings\your_name (C:\Users\your_name in Vista)
Double click on ping.txt to open it in Notepad.
Copy all text, and post it in your next reply.

UVAND · « **Reply #12 on:** November 27, 2008, 08:38:16 PM »

The notepad reads "ping request could not find host www.google.com. please check the name and try again."

Broni · « **Reply #13 on:** November 27, 2008, 08:43:53 PM »

OK, that means, there is no connection for real.
Is this laptop, or desktop?
Wireless, or wired?
I assume, you didn't have SP2 installed before this happened, correct?

UVAND · « **Reply #14 on:** November 27, 2008, 08:51:45 PM »

This is desktop.

wired conected to safecom wireless router originally running on another system (window vista)
Thank for being fantastic

Broni · « **Reply #15 on:** November 27, 2008, 08:53:37 PM »

I assume, you didn't have SP2 installed before this happened, correct?

UVAND · « **Reply #16 on:** November 27, 2008, 08:58:29 PM »

NO.

Remember I mentioned that I just carried out a clean winxp professional installation so nothing on the system at the moment

UVAND · « **Reply #17 on:** November 27, 2008, 09:02:35 PM »

I'm sorry. I thot u meant SP2 game

I did installed SP2 thru automatic update before it happened

Broni · « **Reply #18 on:** November 27, 2008, 09:18:56 PM »

Turn computer, router, and modem off.
Wait 1 minute.
Hook up computer straight to the modem, bypassing router. Restart everything. Try "ping" again.

If the above doesn't work, using good computer...
Download HijackThis:
http://www.trendsecure.com/portal/en-US/tools/security_tools/hijackthis/download
Transfer it to bad computer.
Click on Download HijackThis Installer
Post HijackTHis log.

UVAND · « **Reply #19 on:** November 27, 2008, 09:38:51 PM »

I only have the router in-between the 2 system.

The USB cable from the Vista system is directly connected to the router while RJ45 cable carries the connection from the router directly to the system in question.

I just turned everything off, and now back on. Still no luck.

I'll wait for your response to this before carrying out the 2nd option

Broni · « **Reply #20 on:** November 27, 2008, 09:50:49 PM »

I can't quiet picture it. Where is the modem?

UVAND · « **Reply #21 on:** November 27, 2008, 10:05:06 PM »

My systems are directly connected to a safecom wireless (swart2-54125) router all along. NO MODEM CONNECTED. My laptop also wireless connected to this router if it is in use

You can google search the router image.

Broni · « **Reply #22 on:** November 27, 2008, 10:09:19 PM »

I see.

Go Start>Run ("Start Search" in Vista), type in:
sfc /scannow
Click OK (hit Enter in Vista).
Have Windows CD/DVD handy.
If System File Checker (sfc) will find any errors, it'll ask you for the CD/DVD.
If sfc won't find any errors in Windows XP, it'll simply quit, without any message.

UVAND · « **Reply #23 on:** November 27, 2008, 10:14:20 PM »

No error found as it quits without any message

UVAND · « **Reply #24 on:** November 27, 2008, 10:16:15 PM »

Do you still suggest I go ahead with the second option advised

Broni · « **Reply #25 on:** November 27, 2008, 10:30:22 PM »

Yes, please.

UVAND · « **Reply #26 on:** November 27, 2008, 10:42:27 PM »

On the site suggested which of the links do you advise me to download, Installer, zip, and executable.

Broni · « **Reply #27 on:** November 27, 2008, 10:46:53 PM »

Quote

Click on Download HijackThis Installer

UVAND · « **Reply #28 on:** November 27, 2008, 11:18:56 PM »

I already done this but got stuck on how to transfer it to you as no application and connection on the system to do this. I'll find a way around this and let you know. Thanks for all the trouble and take good care of yourself

Broni · « **Reply #29 on:** November 28, 2008, 09:07:23 AM »

Use CD, flash drive, etc. to transfer the log from bad computer to good computer.

UVAND · « **Reply #30 on:** December 01, 2008, 04:35:20 AM »

Hi Broni,

Sorry for the long delay. I actually took my family out for the weekend. Came late last night. Find below your request:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:15:04, on 01/12/2008
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\System32\tcpsvcs.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = res://C:\WINDOWS\System32\shdoclc.dll/dnserror.htm
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'Default user')
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll

--
End of file - 1673 bytes

Broni · « **Reply #31 on:** December 01, 2008, 09:10:29 AM »

Your computer doesn't have any service pack installed. Not even SP1. There is no antivirus, no firewall.

I think, your best option is to back up your data, and reinstall Windows.
Hopefully, you'll get your connection back.

UVAND · « **Reply #32 on:** December 01, 2008, 11:33:51 AM »

This is a new installation. And that's why I'm surprised it's still not connecting.

I carried out the new installation when the former stopped connecting at the automatic update to sp2.

Broni · « **Reply #33 on:** December 01, 2008, 05:11:31 PM »

I don't know, why I didn't think of it before, but maybe your network card is busted. New one - $15.

UVAND · « **Reply #34 on:** December 02, 2008, 02:57:25 AM »

You have been so wonderful and I really appropriate your concern all along. I'll look into this and let you know the development. Thanks.

Broni · « **Reply #35 on:** December 02, 2008, 07:58:44 PM »

You're very welcome

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Author Topic: CONNECTION ERROR! PLS HELP (Read 14442 times)

UVAND

Broni

UVAND

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Broni

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BC_Programmer

Broni

UVAND

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Broni

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Broni

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Broni

UVAND

Broni

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Broni

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Broni

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Broni