Scanner problem

[Ashley]

Am facing a problem with my HP ScanJet 3200C scanner.
When I preview the document placed on the scanner's bed, the entire area appears green (along-with the document); so does the final scanned image..

Can this problem be fixed..?
Could someone help pls...?

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[ChrisXPPro]

How old is the scanner?  Did this come on suddenly or gradually?

My initial thinking is that the reader (CCD I am assuming) has developed a fault.  Illumination seems even so the light probably OK.  Further to that is the scanner internal chipset - whether that has developed an abberation.

Can't right now see this as a driver problem but I guess as a long shot it just may be worth finding a driver update if available.

Overall tho I feel this may be an incurable problem.  It has a resemblance to a failure I had on a camera CCD.

[Ashley]

Thanks.

I needed to know whether it was a major driver/software problem so I could just reinstall. But from what u say, I understand it to be a hardware issue. I'll have someone check it.

Thanks a lot.
God Bless.