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Author Topic: I cant retrieve the previous Administrator's Password  (Read 2813 times)

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babyggurl35

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    I cant retrieve the previous Administrator's Password
    « on: December 01, 2008, 04:07:43 PM »
    I purchased a Dell pc system (with monitor, keyboard, mouse and speakers) from a law firm the was going out of business, and placed it in storage for a few months. I recently tried to use it for the first time, and discovered that it is still set up with the company's administrative rights and limitations. I managed to get past the username and password part, but once logged onto the home screen, I cannot go to Enternet Explorer, make any changes to the system or anything else because it tells me that I need administrative rights / password, and that is impossible to retieve! Someone told me to try and re-install the Windows XP, but when I tried to un-install Windows, it said Windows was successfully un-installed, but it was NOT. Im so frustrated!! I cant go to the company for help because they have since closed the firm for good.  Also when I restart the pc, it BEGINS loading from the WINDOWS page (with the blue dots going across the bottom) so I cant access the option to start Windows in SAFE MODE.  Please help me, I dont know what to do.

    P.S. I also have the Windows XP SP2 reboot cd, but it didnt seem to do anything. 

    Broni


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    Re: I cant retrieve the previous Administrator's Password
    « Reply #1 on: December 01, 2008, 06:36:52 PM »
    Quote
    but when I tried to un-install Windows
    You don't uninstall Windows.
    You need Windows XP CD to perform clean Windows install: http://www.michaelstevenstech.com/cleanxpinstall.html

    babyggurl35

      Topic Starter


      Newbie

      Re: I cant retrieve the previous Administrator's Password
      « Reply #2 on: December 04, 2008, 10:24:36 AM »
      Thanks Broni, someone gave me the wrong info. I will try the clean windows install...wish me luck!  ;)

      Broni


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      Re: I cant retrieve the previous Administrator's Password
      « Reply #3 on: December 04, 2008, 06:27:57 PM »
      Good luck :)
      Let us know.