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Author Topic: system process eating all of cpu  (Read 20656 times)

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timush

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    system process eating all of cpu
    « on: December 14, 2008, 09:17:33 PM »
    cpu is running at 100% all the time and it is always the "system" process (not "system idle" process) eating 95+ %,  everything is slowed to a crawl

    HP Pavilion a1410y with Celeron D and 712K memory running XP SP2...

    I downloaded process explorer, it only showed "system" process eating all of the cpu...
    none of its children.  I still killed all the child processes I could no relief.  I uninstalled
    every piece of software on the box no relief.  I disabled all services from starting, also
    came up in safe mode still see the problem. Finally I reinstalled completely via the HP
    recovery partition still no relief! The recovery partition installs SP2....I tried upgrading
    to SP3 no help. Now I'm thinking hardware.  I unplug/take out everything...CD-ROM,
    extra memory, all extra cards etc, no relief.  I ran the built-in HP hardware diags and
    the PC-Doctor hardware diags everything runs clean.  I'm at my wits end on this one can anyone help?????

    Broni


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    Re: system process eating all of cpu
    « Reply #1 on: December 14, 2008, 10:41:24 PM »
    Same thing in Safe Mode?

    timush

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      Re: system process eating all of cpu
      « Reply #2 on: December 15, 2008, 09:25:53 AM »
      Yes, same thing in safe mode.....

      Broni


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      Re: system process eating all of cpu
      « Reply #3 on: December 15, 2008, 05:46:07 PM »
      Download HijackThis:
      http://www.trendsecure.com/portal/en-US/tools/security_tools/hijackthis/download
      Click on Download HijackThis Installer
      Post HijackTHis log.

      timush

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        Re: system process eating all of cpu
        « Reply #4 on: December 16, 2008, 09:26:11 PM »
        OK, here it is.  I had done a fresh reinstall, so stuff I had removed before is back
        now. I would have thought the reinstall would have cleared any virus.  This is in normal mode, not safe mode.  If I use process explorer to lower the run priority of the system process, the machine is marginally usable....but it is still
        always flat out 100% cpu.

        Running processes:
        C:\WINDOWS\System32\smss.exe
        C:\WINDOWS\system32\winlogon.exe
        C:\WINDOWS\system32\services.exe
        C:\WINDOWS\system32\lsass.exe
        C:\WINDOWS\system32\Ati2evxx.exe
        C:\WINDOWS\system32\svchost.exe
        C:\WINDOWS\System32\svchost.exe
        C:\WINDOWS\Explorer.EXE
        c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
        c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
        c:\Program Files\Common Files\Symantec Shared\ccProxy.exe
        C:\WINDOWS\system32\spoolsv.exe
        c:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
        C:\WINDOWS\system32\taskmgr.exe
        C:\WINDOWS\system32\wuauclt.exe
        C:\Program Files\Internet Explorer\iexplore.exe
        C:\Documents and Settings\HP_Owner\Desktop\ProcessExplorer\procexp.exe
        C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

        R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=64&bd=PAVILION&pf=desktop
        R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=64&bd=PAVILION&pf=desktop
        R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=64&bd=PAVILION&pf=desktop
        R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=64&bd=PAVILION&pf=desktop
        R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=64&bd=PAVILION&pf=desktop
        R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=64&bd=PAVILION&pf=desktop
        R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=64&bd=PAVILION&pf=desktop
        R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=64&bd=PAVILION&pf=desktop
        R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=64&bd=PAVILION&pf=desktop
        R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=64&bd=PAVILION&pf=desktop
        R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=64&bd=PAVILION&pf=desktop
        R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
        O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
        O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
        O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
        O2 - BHO: NAV Helper - {A8F38D8D-E480-4D52-B7A2-731BB6995FDD} - c:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
        O2 - BHO: hpWebHelper Class - {AAAE832A-5FFF-4661-9C8F-369692D1DCB9} - C:\WINDOWS\pchealth\helpctr\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\plugin\WebHelper.dll
        O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
        O3 - Toolbar: Norton AntiVirus - {C4069E3A-68F1-403E-B40E-20066696354B} - c:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
        O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
        O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
        O4 - HKLM\..\Run: [ccApp] "c:\Program Files\Common Files\Symantec Shared\ccApp.exe"
        O4 - HKLM\..\Run: [IS CfgWiz] c:\Program Files\Norton Internet Security\cfgwiz.exe /GUID {F073BDC9-0D67-4ff0-879E-27241C843828} /MODE CfgWiz /CMDLINE "REBOOT"
        O4 - HKLM\..\Run: [SSC_UserPrompt] "c:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe"
        O4 - HKLM\..\Run: [HPBootOp] "C:\Program Files\Hewlett-Packard\HP Boot Optimizer\HPBootOp.exe" /run
        O4 - HKLM\..\Run: [Reminder] "C:\Windows\Creator\Remind_XP.exe"
        O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPwuSchd2.exe
        O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
        O4 - .DEFAULT User Startup: Pin.lnk = C:\hp\bin\CLOAKER.EXE (User 'Default user')
        O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
        O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
        O9 - Extra button: Internet Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm
        O9 - Extra 'Tools' menuitem: Internet Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm
        O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
        O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
        O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
        O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
        O23 - Service: Symantec Internet Security Password Validation (ccISPwdSvc) - Symantec Corporation - c:\Program Files\Norton Internet Security\ccPwdSvc.exe
        O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccProxy.exe
        O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
        O23 - Service: COM Host (comHost) - Symantec Corporation - c:\Program Files\Norton Internet Security\comHost.exe
        O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
        O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - c:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
        O23 - Service: Norton Protection Center Service (NSCService) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
        O23 - Service: Symantec AVScan (SAVScan) - Symantec Corporation - c:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
        O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
        O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
        O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

        --
        End of file - 7470 bytes

        Broni


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        Re: system process eating all of cpu
        « Reply #5 on: December 16, 2008, 09:41:24 PM »
        I don't see anything unusual.

        Run memtest: http://www.techspot.com/vb/topic62524.html

        Run HD diagnostic: http://www.tacktech.com/display.cfm?ttid=287

        timush

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          Rookie

          Re: system process eating all of cpu
          « Reply #6 on: December 19, 2008, 09:24:58 PM »
          Everything runs clean.  I tried  cloning the hard drive.  It has the same issue with the cloned drive....


          patio

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          Re: system process eating all of cpu
          « Reply #7 on: December 19, 2008, 09:29:28 PM »
          Well it would because you're not only moving working things but issues as well...
          " Anyone who goes to a psychiatrist should have his head examined. "

          timush

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            Re: system process eating all of cpu
            « Reply #8 on: December 19, 2008, 09:43:59 PM »
            Yes but it eliminates a physical issue with the hard drive

            Broni


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            Re: system process eating all of cpu
            « Reply #9 on: December 19, 2008, 09:47:38 PM »
            Did you run memtest?
            When CPU usage reaches 100%, what process is the main taker?

            patio

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            Re: system process eating all of cpu
            « Reply #10 on: December 19, 2008, 10:04:28 PM »
            Post a screenshot of the expanded view of Process Explorer...
            " Anyone who goes to a psychiatrist should have his head examined. "

            timush

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              Re: system process eating all of cpu
              « Reply #11 on: December 19, 2008, 10:33:53 PM »
              How do I get a screenshot? 
              Well, here is the text...not very nicely formatted, but as you can see at the moment
              of the capture system has 100.00 of cpu....it is blank for everybody else...(the columns aren't lining up)

              Process   PID   CPU   Description   Company Name
              System Idle Process   0         
               Interrupts   n/a      Hardware Interrupts   
               DPCs   n/a      Deferred Procedure Calls   
               System   4   100.00      
                smss.exe   372      Windows NT Session Manager   Microsoft Corporation
                 csrss.exe   528      Client Server Runtime Process   Microsoft Corporation
                 winlogon.exe   556      Windows NT Logon Application   Microsoft Corporation
                  services.exe   600      Services and Controller app   Microsoft Corporation
                   ati2evxx.exe   756      ATI External Event Utility EXE Module   ATI Technologies Inc.
                   svchost.exe   768      Generic Host Process for Win32 Services   Microsoft Corporation
                   svchost.exe   872      Generic Host Process for Win32 Services   Microsoft Corporation
                   svchost.exe   936      Generic Host Process for Win32 Services   Microsoft Corporation
                    wuauclt.exe   2020      Automatic Updates   Microsoft Corporation
                   svchost.exe   1028      Generic Host Process for Win32 Services   Microsoft Corporation
                   svchost.exe   1240      Generic Host Process for Win32 Services   Microsoft Corporation
                   ccSetMgr.exe   1420      Symantec Settings Manager Service   Symantec Corporation
                   ccEvtMgr.exe   1448      Symantec Event Manager Service   Symantec Corporation
                   ccProxy.exe   1528      Symantec Network Proxy Service   Symantec Corporation
                   spoolsv.exe   1656      Spooler SubSystem App   Microsoft Corporation
                   navapsvc.exe   1896      Norton AntiVirus Auto-Protect Service   Symantec Corporation
                   wdfmgr.exe   192      Windows User Mode Driver Manager   Microsoft Corporation
                   symlcsvc.exe   2080      Symantec Core Component   Symantec Corporation
                   SNDSrvc.exe   2328      Network Driver Service   Symantec Corporation
                   NSCSRVCE.EXE   3484      Norton Security Console Norton Protection Center Service   Symantec Corporation
                  lsass.exe   612      LSA Shell (Export Version)   Microsoft Corporation
                  ati2evxx.exe   1176      ATI External Event Utility EXE Module   ATI Technologies Inc.
              explorer.exe   1264      Windows Explorer   Microsoft Corporation
               RTHDCPL.EXE   1748      Realtek HD Audio Control Panel   Realtek Semiconductor Corp.
               ccApp.exe   1604      Symantec User Session   Symantec Corporation
               hpwuSchd2.exe   1640      Hewlett-Packard Product Assistant   Hewlett-Packard Co.
               msmsgs.exe   720      Windows Messenger   Microsoft Corporation
               procexp.exe   2724      Sysinternals Process Explorer   Sysinternals - www.sysinternals.com
               IEXPLORE.EXE   1428      Internet Explorer   Microsoft Corporation
              atiptaxx.exe   3872      ATI Desktop Control Panel   ATI Technologies, Inc.
              hpsysdrv.exe   2660      hpsysdrv   Hewlett-Packard Company

              Broni


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              Re: system process eating all of cpu
              « Reply #12 on: December 20, 2008, 04:54:58 PM »
              I believe, when "system" is eating up 100% of CPU usage, you may be dealing with hardware problem.
              1. Run memtest: http://www.techspot.com/vb/topic62524.html
              2. Run HD diagnostic: http://www.tacktech.com/display.cfm?ttid=287

              timush

                Topic Starter


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                Re: system process eating all of cpu
                « Reply #13 on: December 20, 2008, 04:58:12 PM »
                I did run them the first time you asked me too.  They did not show any problems.

                Raptor

                • Guest
                Re: system process eating all of cpu
                « Reply #14 on: December 20, 2008, 05:04:37 PM »
                Faulty memory or a damaged hard drive are not very likely to force your CPU into overdrive.

                A certain program or function inside Windows may be interfering with normal operation.

                I would disable all programs that are not native to Windows during start-up to see if that makes the problem disappear. (Assuming you have already tried safe-mode? Report back.) Search the web for "Ccleaner", it can disable and enabled start-up entries more easily than Windows' own tools.