ReImage.com - be aware

[NicholasBlack]

Thank you for your reply, but unfortunately, I can't change my mind about your product, based on my experience.
I'm afraid, you didn't read my carefully enough.
Thankfully, I'm not a computer newbie, so I know for the fact, that my computer is NOT "RIDDLED with malicious software", there are NOT "occasional crashes, and unexpected restarts, not to mention, being called "disfunctional".
IF I was a newbie, there is a good chance, I'd have fallen for such a scary sentence, and I could have come up with $65.
For what? For nothing.
In my books, it's a scam.

Thanks Broni for your valuable feedback. It's valuable to us to get live feedback from our customers and from those who try out our product. Based on your feedback we will:

1. Review the use of language (also dysfunctional can also simply allude to MSFT updates that hinder the PCs performance).
2. See why there could have been a wrongful diagnosis of your image (is there any way you could send it to us?).
3. Also, there is no "falling" for anything in the process. If you are unsatisfied with the repair (AKA, think that after the repair your diagnosis was wrong) we have a money back guarantee. What you are referring to is a single experience you had of what, it sounds like, a bad diagnosis (even the best known software can fail, as you know - thats we guarantee either satisfaction or money back). 

I would encourage the rest of the forum to also provide feedback on the language and potential bugs so we can improve the product. This is an ongoing process in which we strive  to perfect and improve it.

Actually, if you are a repair professional you could join our Beta program to help us in your improvement efforts...

Please let me know if you, or other professionals, would like to rise to the challenge and help us in our development.

Sincerely,

Nicholas Black
Marketing Director
www.reimage.com
nico at reimage dot com
Office: +972 (3) 575-9-757 x104
Mobile: +972 (54) 250-9-777
Fax: +972 (3) 521-2-361

[Broni]

What you are referring to is a single experience you had of what

Well, we're not talking here about minor things like "oh, you have 3 unnecessary temporary files", when in fact, I have 2, or 4. We're talking here about a total, and dangerous mis-diagnosis, not to mention all bunch of extra startups, which wanted to invade my computer.
Talking of which, and show you, it's not my single case, please read here: http://www.geekstogo.com/forum/ReImage-com-t223177.html, especially post #3.
Your program looks like a great idea, but at current development stage, I won't even touch it, nor recommend it to anyone. I'd rather say, stay away from it.
Please, don't take it personal, or take me wrong, but I simply don't believe in miracle, automated tools.

[Calum]

I tried to run it myself so I can give an opinion, but my OS isn't supported.
In a day or so, when I get chance, I'll run it on another of my computers, with XP on it, to see what's what.

[NicholasBlack]

What you are referring to is a single experience you had of what

Well, we're not talking here about minor things like "oh, you have 3 unnecessary temporary files", when in fact, I have 2, or 4. We're talking here about a total, and dangerous mis-diagnosis, not to mention all bunch of extra startups, which wanted to invade my computer.
Talking of which, and show you, it's not my single case, please read here: http://www.geekstogo.com/forum/ReImage-com-t223177.html, especially post #3.
Your program looks like a great idea, but at current development stage, I won't even touch it, nor recommend it to anyone. I'd rather say, stay away from it.
Please, don't take it personal, or take me wrong, but I simply don't believe in miracle, automated tools.

Hi Broni,

I checked with the R&D team regarding your observations, here is what we found:

1. Re: the warning – Reimage is measuring the amount of crashed applications as reported in windows event monitor together with statistical information about the updates your PC had, and based on that moves to enforce stability.
 
2. Auto installs – it is a good point and we understand your alarm. We will change this to notify of these processes before running Reimage.

3. We encourage you and other readers to engage in a dialogue with the product and support teams, which can be done via our site.

Thanks for taking the time to check the free scan section of the product. For PC repair professionals we offer a complete free trial that you can apply to via our website.

We hope you will stay in touch with our latest development efforts which you can do by subscribing to our blog.

Sincerely,

Nicholas Black
Marketing Director
www.reimage.com
nico at reimage dot com
Office: +972 (3) 575-9-757 x104
Mobile: +972 (54) 250-9-777
Fax: +972 (3) 521-2-361

[BC_Programmer]

wow, what a coincidence, my fresh install of windows XP is riddled with malware.

Since this wasn't my main PC, I opted to allow all the startups broni denied.

I'd like to know what they do though. Why did an online scanner need to install startup objects anyway? the idea of an online scanner is to not leave any software on the computer (except perhaps an activeX control and satellite DLLs that would only be used when performing the online scan) not startup objects invoked each time the PC is started.



it also claimed that my computer crashes frequently... and yet I just installed it and there aren't any application failure crashes in the event log.

any thoughts on this new information?

[NicholasBlack]

wow, what a coincidence, my fresh install of windows XP is riddled with malware.

Since this wasn't my main PC, I opted to allow all the startups broni denied.

I'd like to know what they do though. Why did an online scanner need to install startup objects anyway? the idea of an online scanner is to not leave any software on the computer (except perhaps an activeX control and satellite DLLs that would only be used when performing the online scan) not startup objects invoked each time the PC is started.



it also claimed that my computer crashes frequently... and yet I just installed it and there aren't any application failure crashes in the event log.

any thoughts on this new information?

Dear BC_Programmer,

Thanks for your feedback. Seems like we are seeing the same bug here again. Could you please be as so kind to send us the debug log? It's located at C:\REI\Results, if you send it to [email protected] it would be of great help to us.

Just to give you a small context of how we do things. When we analyse a computer for issues we will look at:
1. BSODs
2. Process analysis
3. Crashes
4. Dumps
5. The event monitor
6. Components that can cause crashes

So, we look at these variables and based on large statistical sample (about 100,000 PCs already fixed and 10 million images in our repository) initiate a repair. We have 4 international pending patents on this and are still working to perfect it (any help would be highly appreciated).

Why do we install components on the PC? If we did everything in a server farm it would be financially untenable, that's why we distribute part of the repair on the repaired machine. Of course part of the repair is to bring in spare parts from our remote servers.

Here is a link which explains a bit about how the technology works: http://reimage.com/how-it-works.php

Sincerely,

Nicholas Black
Marketing Director
www.reimage.com
nico at reimage dot com
Office: +972 (3) 575-9-757 x104
Mobile: +972 (54) 250-9-777
Fax: +972 (3) 521-2-361

[Broni]

Why do we install components on the PC? If we did everything in a server farm it would be financially untenable, that's why we distribute part of the repair on the repaired machine. Of course part of the repair is to bring in spare parts from our remote servers.

It's may be me, but I must admit, I don't understand what you're saying.

Another thing...
As I said, if I was a newbie, your final analysis would probably scare me to death.
How about some fair disclaimer (in bold letters): "Hey, this is a new technology, we're still working on perfecting it, the results may not be adequate, etc., etc"?

[patio]

To be fair and impartial here let's run the app on a machine we know has issues and infections...sort of a control test and see what the results are.
I have a few apps that run in the background and test all changes made to the OS, registry etc. but this is just one variable.
In order to do this effectively it would have to be a collaborative effort involving the Virus and Malware specialists, Hardware and Software guru's as well.

Any suggestions i'm open to it.

patio.

[evilfantasy]

I've got a link that will do the trick of infecting if someone is interested. I'm not able to do it right now but might later give it a go Sandboxed.

[Broni]

That should be interesting, however, please, keep in mind  my initial concern...screwing up perfectly fine running computer.

I'm also curious, what engine they use to do security scan...

During the scan, which includes security scan, it defined one of my Online Armor firewall file (oaevent.dll) as a trojan!

I, now recalled, that AVG 8.0, which I have installed on XP, kept doing same thing to me, until I put the file into exceptions list.

[Broni]

patio
I can fire up uTorrent, or Limewire, and send you a couple of infected files, if you're interested.

[evilfantasy]

Many system information tools/scanners will be flagged by antivirus/firewalls. The scanner is acting the same way that malware would.

I thought you hated AVG Broni. Has patio finally converted you back?

[NicholasBlack]

That should be interesting, however, please, keep in mind  my initial concern...screwing up perfectly fine running computer.

I'm also curious, what engine they use to do security scan...

During the scan, which includes security scan, it defined one of my Online Armor firewall file (oaevent.dll) as a trojan!

I, now recalled, that AVG 8.0, which I have installed on XP, kept doing same thing to me, until I put the file into exceptions list.

Broni,

Our software is designed to fix dysfunctional PCs, not new ones (that's why our tagline is "PC Repair, In Minutes", rather than boosting it). We will find errors in a new machine as there is literally no such thing as a clean image. The second you add any software or updates there begins a slow process of (eventual) software crashing and overload (complemented by viruses and other nasties).

We would love it if you runs tests on a dysfunctional PC and discussed the results - we will keep a close look to make the required adjustments. Also, I like your idea of a disclaimer, we will certainly see how this should be implemented.

Sincerely,

Nicholas Black
Marketing Director
www.reimage.com
nico at reimage dot com
Office: +972 (3) 575-9-757 x104
Mobile: +972 (54) 250-9-777
Fax: +972 (3) 521-2-361

[evilfantasy]

We will find errors in a new machine as there is literally no such thing as a clean image.

Which is why analyzing/reporting crash dumps and event logs is just way too aggressive for an automated scanner. It's more of a scare tactic rather than an honest evaluation.

[Broni]

I thought you hated AVG Broni. Has patio finally converted you back?

No, not at all. I installed AVG 8.0 on XP, after two days struggle, just for testing purposes. It's not my main machine, so I did let it be.

Many system information tools/scanners will be flagged by antivirus/firewalls. The scanner is acting the same way that malware would.

That, I understand. What I don't, is the fact, that nothing has changed after several AVG updates, and my postings at AVG forum.